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Nursing HomeMedicaid

Life Care Center of Idaho Falls

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

2725 East 17th Street, Idaho Falls, ID 83406109 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 175 Google reviews

5
4
3
2
1
Life Care Center of Idaho Falls Nursing Home in Idaho Falls, ID — Street View
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What this means for your family

This facility has a dedicated therapy team and many staff members who provide genuine, compassionate care. However, because multiple families have reported significant delays in responding to call lights and hygiene concerns, I strongly recommend visiting at different times of the day—including weekends—to observe the actual level of responsiveness and cleanliness.

Google Reviews

Google Reviews

175 reviews on Google
Life Care Center of Idaho Falls receives a high volume of positive reviews praising the compassionate nursing staff and effective rehabilitation services. However, a recurring pattern of critical concerns exists regarding neglect, slow response times to call lights, and hygiene issues, which some families describe as distressing. Prospective families should weigh the strong clinical and therapy outcomes reported by many against the serious reports of inconsistent care and communication gaps.

Quality Themes

Tap a score for details
Food6.0Staff7.0Clean5.0Activities8.0Meds3.0Memory7.0Comms5.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective physical and occupational therapy
  • Welcoming and professional atmosphere
  • Strong communication with families

Concerns

  • Slow or non-existent response to call lights (mentioned by 6 reviewers)
  • Hygiene and cleanliness issues (soiled bedding/clothing, odors) (mentioned by 5 reviewers)
  • Inconsistent communication regarding medical status or emergencies (mentioned by 3 reviewers)
  • Understaffing leading to neglect (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'20(7)'22(20)'24(35)'26(9)

Distribution · 177 analyzed

5
142
4
17
3
2
2
0
1
16

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed you are very active in responding to online feedback; how does that commitment to communication translate into how you keep families updated about a loved one's daily medical status or sudden changes in health?
  • 2With the current staffing levels, what specific protocols do you have in place to ensure that call lights are answered promptly and residents' immediate needs are met?
  • 3Given the recent focus on facility hygiene and cleanliness, could you walk me through your daily routine for laundry services and room sanitation to ensure residents always have fresh bedding and clothing?
  • 4Since your therapy department is highly regarded, how do you integrate those rehabilitative services into the daily life of residents who aren't in formal therapy sessions?
  • 5With medication management being a complex part of nursing care, what safeguards and double-check systems do you use to ensure residents receive the correct dosages on time?
  • 6How do you balance the busy nature of a 109-resident facility with the need for personalized, compassionate attention to ensure no resident feels overlooked?

Personalized based on this facility's data


Key Review Excerpts

The nurses and staff seemed really excited to have visitors and the experience was so sweet.

Visitor · 2023★★★★★

My father had a stroke early January 2020. He needed more rehab and Life Care was the best option for him. Every staff member was kind and loving to my father, but also great at communicating with us.

Long-term resident's family · 2021★★★★★

My grandma was admitted in December 2023 and recently passed. she often talked about how it took the nurse 3 hours to bring her a glass of water. They forgot her dinner on multiple occasions.

Memory care family member · 2025☆☆☆☆
Source: 175 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.16hrs
OK
Registered nurses for medical care
Total Nursing
4.13hrs
OK
All nurses + aides combined
Staff Turnover
50%
Lower is better (< 30% = good)
RN Turnover
57%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

2

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.4%
Better than Avg
Here
4.4%
US
12.1%
ID
14.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.6%
Better than Avg
Here
6.6%
US
14.4%
ID
16.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility12.6%
Better than Avg
Here
12.6%
US
15.5%
ID
20.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility10.2%
Better than Avg
Here
10.2%
US
15.3%
ID
17.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
ID
96.2%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
4.9%
ID
3.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility78.2%
Worse than Avg
Here
78.2%
US
79.8%
ID
86.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility88.2%
Mixed vs Avgs
Here
88.2%
US
81.8%
ID
90.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
1.6%
ID
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

16deficiencies
1penalties
Well above state avg (8.8)
16 complaint-triggered
$13,247 in fines

This facility has a concerning pattern of deficiencies across multiple surveys, with families filing complaints that triggered federal investigations regarding resident treatment rights and medication management. The most recurring issues involve resident care planning and assessment, resident rights protections, and medication services. While all deficiencies show correction dates, problems persist across surveys from 2019 through 2025, suggesting ongoing operational challenges that families should carefully consider.

Mar 19, 2026Complaint
14
0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0732Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Sep 2, 2025Complaint
2
0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Jan 10, 2025Routine
16
0578Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0801Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Mar 7, 2024Routine
2
0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

May 24, 2019Routine
5
0009Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Include a process for Emergency Preparedness collaboration.

0006Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0026Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0031Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Provide emergency officials' contact information.

0036Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

Federal Penalties

Fine

Jan 10, 2025

$13,247

Ownership & Operations

Who Operates This Facility

Owner / Operator

Life Care Center of Idaho Falls

Organization Type

for profit

Chain Affiliation

Chain Name

Life Care Centers of America

Chain Size

194 facilities nationwide

Chain avg rating: 3.5/5 · Rank 124 of 194

Ownership & Management

Owners

Developers Investment Company INC

Owner · Organization

Preston, Forrest

Owner (parent company)

Key personnel

Henry, TerryOfficer / DirectorLay, LisaOfficer / DirectorSwanker, RichardOfficer / DirectorThurmond, JoanOfficer / DirectorDevelopers Investment Company INCManager
Source: Medicare provider data

Contact

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References & Resources

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