Promontory Point Rehabilitation
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 23 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy and modern, private-room environment, making it a strong candidate for post-surgical recovery. However, families should establish clear expectations regarding discharge planning and communication protocols early on to avoid the coordination issues noted by some families.
Google Reviews
Google Reviews
23 reviews on Google“Promontory Point Rehabilitation receives overwhelmingly positive feedback for its physical and occupational therapy programs, with many patients successfully regaining independence after surgeries or illnesses. While the majority of reviewers praise the attentive staff and clean, modern facility, there are notable concerns regarding communication lapses during discharge and potential issues with clinical oversight during kitchen renovations.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, modern, and well-maintained facility
- Compassionate and responsive nursing staff
- Strong administrative leadership
Concerns
- Poor communication regarding patient discharge (mentioned by 2 reviewers)
- Inconsistent clinical oversight or care standards (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how the therapists work with residents to reach their goals?
- 2How does the nursing team ensure consistent clinical oversight and care standards for every resident throughout their stay?
- 3When it comes to the transition from rehab back home, what is your process for communicating discharge plans and next steps with families?
- 4What are some of the favorite daily activities or social events that keep the residents engaged and connected with each other?
- 5In the event of a medical emergency after hours, what specific protocols are in place to ensure immediate and effective care?
- 6We noticed the facility looks very clean and modern; how does the team maintain such a high standard of cleanliness and upkeep?
Personalized based on this facility's data
Key Review Excerpts
“The OTs and PTs were very helpful. They pushed her to improve but took her daily health into consideration also. The facility was very nice and didn’t really feel like a rehab center.”
“The building is beautiful the rooms are all private rooms and are spacious. Each caregiver is kind and happy and willing to meet my needs. The nurses are detailed oriented.”
“So if this is the best place to have loved one... I would hate to see the other 3 options we had... lack of communication with staff, the physical therapy guy, the cna that came in and did vitals.. the blood pressure cup was at the same pressure as when she left and my mom never felt it inflat”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints triggering 10 deficiencies, indicating recurring concerns about this facility's care quality. The most frequent problems involve medication management, care planning, and resident rights issues, with many deficiencies repeating across multiple surveys from 2019 to 2025. While the facility corrects violations when cited, the pattern of repeated issues in core care areas suggests ongoing systemic challenges that families should carefully consider.
Feb 12, 2025Routine6
Miscellaneous Deficiencies
Ensure that any exit in an area undergoing construction, repair, or improvements shall be inspected daily to ensure its ability to be used instantly in case of emergency.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Construction Deficiencies
Use approved construction type or materials.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Mar 8, 2024Complaint10
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Mar 8, 2024Routine8
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Develop a communication plan.
Services Deficiencies
Have an externally vented heating system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Mar 15, 2019Routine21
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Ownership & Operations
Who Operates This Facility
Promontory Point Rehabilitation
for profit
Chain Affiliation
Promontory Healthcare
3 facilities nationwide
Chain avg rating: 3.3/5 · Rank 1 of 3 (Best)
Ownership & Management
Owners
Bv Snf Ammon Oc LLC
Owner · Organization
Mvh Snf Holding LLC
Owner · Organization
Tcu Management Company LLC.
Owner · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit promontoryrehab.com
Medicare data downloads
Original nursing home datasets
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