Life Care Center of Cheyenne
Strong Medicare quality ratings; families often praise warm, attentive, and professional nursing staff. Still worth an in-person visit.
based on 209 Google reviews
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What this means for your family
This facility is highly regarded for its clean environment and effective rehabilitation programs, making it a strong candidate for post-surgery recovery. However, families should be aware of potential staffing gaps during weekends; we recommend asking the administration specifically about their weekend staffing ratios and how they ensure timely response to call lights.
Google Reviews
Google Reviews
209 reviews analyzed“Life Care Center of Cheyenne is widely praised for its clean, well-maintained environment and a staff that many families describe as compassionate, professional, and attentive. While the majority of reviews are highly positive, a recurring concern involves staffing levels, with some families reporting slow response times to call lights and occasional lapses in basic care tasks during weekends or off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and professional nursing staff
- Clean and well-maintained facility
- Effective physical and occupational therapy programs
- Helpful and welcoming front desk/admissions team
Concerns
- Slow response times to call lights (mentioned by 3 reviewers)
- Understaffing, particularly on weekends (mentioned by 2 reviewers)
- Inconsistent attention to hygiene and basic care tasks (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that resident and family input to improve daily operations?
- 2With 160 residents, how does your team prioritize and manage call light responses to ensure no one is waiting too long for assistance?
- 3Could you walk me through your staffing approach for weekends to ensure that the same level of attentive care is maintained as during the week?
- 4What specific protocols are in place to ensure consistent support with daily hygiene and personal care tasks for residents who need extra help?
- 5Given the facility's strong reputation for physical and occupational therapy, how are these programs integrated into a resident's daily schedule to keep them active and engaged?
- 6How does your nursing team communicate with families when a resident experiences a change in health status or requires urgent medical attention?
Personalized based on this facility's data
Key Review Excerpts
“My mom was here for rehab after hip surgery. The staff are kind and caring. They care about the facility and the patients. I even saw the director sweeping sidewalks in the courtyard to make sure there were no rocks to trip the patients.”
“The physical therapists are very knowledgeable, helping patients meet all their therapy goals with care and patience. Transportation is provided for all external appointments.”
“All staff that I’ve had the pleasure of meeting during her stay have been courteous, respectful and make sure our mother doesn’t feel embarrassed or as though her care is an imposition.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, triggering 12 of the 34 total deficiencies found across surveys. The most recurring problems involve medication management, care planning, and fire safety systems. While all cited issues show correction dates from the provider, the pattern of repeated deficiencies in core care areas like medication labeling and comprehensive care planning across multiple years suggests ongoing operational challenges that families should carefully consider.
Mar 26, 2026Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nov 18, 2025Routine15
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nov 18, 2025Complaint4
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 5, 2024Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 6, 2024Routine2
Miscellaneous Deficiencies
Meet Health Care Facilities Code mechanical requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Jun 6, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Ownership & Operations
Who Operates This Facility
Life Care Center of Cheyenne
for profit
Chain Affiliation
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.5/5 · Rank 28 of 194 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
209 reviews from families & visitors
Official Website
Visit lcca.com
Medicare data downloads
Original nursing home datasets
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