Polaris Rehabilitation and Care Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 41 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (21 vs median 5.0)
- High staff turnover (68%)
- High RN turnover (56%)
Bottom 25% in WY · Meets national RN staffing standard · $62,647 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
While many families report a clean, active, and supportive environment, there are recurring, serious allegations of neglect and poor communication from some families. We strongly recommend visiting during off-hours and speaking directly with current residents' families to verify if the high-quality care described by some is consistent for all patients.
Google Reviews
Google Reviews
41 reviews analyzed“Polaris Rehabilitation and Care Center receives highly polarized feedback, with many reviewers praising recent management improvements, cleanliness, and staff dedication, while others report severe neglect and poor communication. Families considering this facility should be aware of a significant divide between those who experience a warm, attentive environment and those who describe a lack of basic care and unprofessional conduct.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Engaging activities and recreational programs
- Strong, supportive rehabilitation therapy team
- Friendly and welcoming reception staff
Concerns
- Neglect and lack of basic patient care (mentioned by 4 reviewers)
- Poor communication with family members (mentioned by 2 reviewers)
- Unprofessional or dismissive staff behavior (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed many people mention how clean and well-maintained the facility is; how do you ensure that high standard of cleanliness is maintained daily?
- 2With the focus on rehabilitation here, could you tell me more about how the therapy team works with residents to meet their specific recovery goals?
- 3How does the nursing team handle medication administration and double-check accuracy to ensure everything is managed safely?
- 4What is the best way for family members to stay in regular contact with the nursing staff regarding updates on our loved one's care?
- 5Could you describe some of the specific recreational programs or social activities that residents participate in during the week?
- 6In the event of a medical emergency or a sudden change in health status during the night, what are the immediate protocols the staff follows?
Personalized based on this facility's data
Key Review Excerpts
“The staff is always willing to help. Many of the nurses are above average amazing and caring. Pam is one of them(she needs a raise!!!) They try to incorporate lots of activities as well.”
“Very clean facility, no odors when walking down the hall, friendly staff and always eager to help. Residents have two options for dining halls and facility has several options for outdoor activities, music, recreational and exercise activities.”
“They consistently said that my loved one was "combative" as he was dying but not once was he combative. He also was covered in his own pee and after we said that to one of the workers we were shut down and talked to like we were stupid.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
4
measures
5
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning complaint patterns, with nearly half of its 60 deficiencies triggered by families filing reports about care problems. The most frequent issues involve medication management, nursing staffing, and basic daily care assistance. While most past violations show correction plans, several serious problems from recent complaints in 2025-2026 regarding medication errors, staffing shortages, and resident protection remain under correction status, suggesting ongoing care quality concerns that warrant careful evaluation before placement.
Jan 15, 2026Routine10
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jan 15, 2026Complaint8
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nursing and Physician Services Deficiencies
Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 14, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Oct 24, 2025Complaint7
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Aug 28, 2025Complaint3
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Aug 7, 2025Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Aug 7, 2025
$62,647
Ownership & Operations
Who Operates This Facility
Polaris Rehabilitation and Care Center
for profit
Ownership & Management
Owners
North Big Horn Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit polarishcc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.