Life Care Center of Andover
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 84 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (22 vs median 9.0)
- High staff turnover (60%)
Bottom 25% in KS · Below recommended RN staffing · Worst in LIFE CARE CENTERS OF AMERICA chain · $71,016 in fines · Abuse citation
What this means for your family
While this facility is frequently praised for its effective rehab therapy and helpful admissions team, the recurring reports of severe neglect and hygiene issues are deeply concerning. If you are considering this facility, we strongly recommend conducting an unannounced visit to check the cleanliness of the halls and asking management specifically how they address staffing shortages and medication administration errors.
Google Reviews
Google Reviews
84 reviews on Google“Life Care Center of Andover receives polarized feedback, with many families praising the admissions and therapy teams for their professionalism and support during transitions. However, there are recurring, serious allegations regarding neglect, poor hygiene, understaffing, and medication management issues that have led to hospitalizations for some residents. Families should weigh the strong rehab services against significant concerns about the quality of daily nursing care.”
Quality Themes
Tap a score for detailsStrengths
- Highly responsive and helpful admissions staff
- Effective and professional physical/occupational therapy
- Compassionate and communicative nursing staff
- Well-organized transition and intake process
Concerns
- Chronic understaffing leading to neglect (mentioned by 6 reviewers)
- Poor hygiene and sanitation (bedsores, infections, odors) (mentioned by 5 reviewers)
- Medication management errors and delays (mentioned by 3 reviewers)
- Facility maintenance and clutter in hallways (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 89 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard great things about how helpful the admissions team is; how will you help our family navigate the initial transition and intake process?
- 2What specific protocols do you have in place to ensure medication is administered accurately and on time every day?
- 3With the recent focus on facility improvements, what steps are being taken to ensure the hallways and common areas are kept clean and clutter-free?
- 4How does the nursing team manage hygiene and sanitation routines to prevent infections or skin concerns for residents?
- 5Could you tell us more about the physical and occupational therapy programs available to help residents maintain their mobility?
- 6What is the process for communicating with the nursing staff if we notice a change in our loved one's health or if an emergency arises after hours?
Personalized based on this facility's data
Key Review Excerpts
“My brother ended up in the hospital after staying in this place. The staff were careless and he was dropped onto the floor. He said they were rough with him during showers as well, and someone kept stealing his gift cards.”
“The staff are nice and friendly, they answer my questions or direct me to whom I should talk to. Chris the wound care nurse calls me weekly with updates, Amy one of his nurses talks with me every time I arrive.”
“If you want a clean healthy facility for your loved one DO NOT choose this one. My special needs sister was here for a broken leg and the place is filthy!!! It smells terribly and is pure chaos.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
8
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering serious deficiencies related to abuse protection, accident prevention, and basic care issues. This facility shows persistent problems across nursing staffing, care planning, and medication management, with many deficiencies recurring across multiple surveys. While the facility reports corrections for cited issues, the pattern of 25 complaint-driven deficiencies suggests ongoing quality concerns that warrant careful evaluation during any visit.
Nov 17, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 3, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Mar 27, 2025Complaint18
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Mar 27, 2025Routine17
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jun 25, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 29, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Nov 17, 2025
$26,685
Fine
Mar 27, 2025
$14,924
Fine
Jun 25, 2024
$11,180
Fine
Feb 29, 2024
$14,518
Fine
Nov 15, 2023
$22,204
Fine
Sep 11, 2023
$8,190
Ownership & Operations
Who Operates This Facility
Life Care Center of Andover
for profit
Chain Affiliation
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.5/5 · Rank 182 of 194 (Worst)
Ownership & Management
Owners
Preston, Forrest
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
84 reviews from families & visitors
Official Website
Visit lcca.com
Medicare data downloads
Original nursing home datasets
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