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Nursing HomeMedicaid Investigative

Life Care Center of Andover

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

621 W 21st, Andover, KS 67002154 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 84 Google reviews

5
4
3
2
1
Life Care Center of Andover Nursing Home in Andover, KS — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (22 vs median 9.0)
  • High staff turnover (60%)

Bottom 25% in KS · Below recommended RN staffing · Worst in LIFE CARE CENTERS OF AMERICA chain · $71,016 in fines · Abuse citation

Source: Medicare data

What this means for your family

While this facility is frequently praised for its effective rehab therapy and helpful admissions team, the recurring reports of severe neglect and hygiene issues are deeply concerning. If you are considering this facility, we strongly recommend conducting an unannounced visit to check the cleanliness of the halls and asking management specifically how they address staffing shortages and medication administration errors.

Google Reviews

Google Reviews

84 reviews on Google
Life Care Center of Andover receives polarized feedback, with many families praising the admissions and therapy teams for their professionalism and support during transitions. However, there are recurring, serious allegations regarding neglect, poor hygiene, understaffing, and medication management issues that have led to hospitalizations for some residents. Families should weigh the strong rehab services against significant concerns about the quality of daily nursing care.

Quality Themes

Tap a score for details
Food7.0Staff5.0Clean3.0Activities8.0Meds2.0Memory5.0Comms7.0ValueN/A

Strengths

  • Highly responsive and helpful admissions staff
  • Effective and professional physical/occupational therapy
  • Compassionate and communicative nursing staff
  • Well-organized transition and intake process

Concerns

  • Chronic understaffing leading to neglect (mentioned by 6 reviewers)
  • Poor hygiene and sanitation (bedsores, infections, odors) (mentioned by 5 reviewers)
  • Medication management errors and delays (mentioned by 3 reviewers)
  • Facility maintenance and clutter in hallways (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(3)'18(6)'20(1)'22(7)'24(7)'26(11)

Distribution · 89 analyzed

5
59
4
8
3
1
2
1
1
20

How They Respond to Reviews

95%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard great things about how helpful the admissions team is; how will you help our family navigate the initial transition and intake process?
  • 2What specific protocols do you have in place to ensure medication is administered accurately and on time every day?
  • 3With the recent focus on facility improvements, what steps are being taken to ensure the hallways and common areas are kept clean and clutter-free?
  • 4How does the nursing team manage hygiene and sanitation routines to prevent infections or skin concerns for residents?
  • 5Could you tell us more about the physical and occupational therapy programs available to help residents maintain their mobility?
  • 6What is the process for communicating with the nursing staff if we notice a change in our loved one's health or if an emergency arises after hours?

Personalized based on this facility's data


Key Review Excerpts

My brother ended up in the hospital after staying in this place. The staff were careless and he was dropped onto the floor. He said they were rough with him during showers as well, and someone kept stealing his gift cards.

Family member · 2026☆☆☆☆

The staff are nice and friendly, they answer my questions or direct me to whom I should talk to. Chris the wound care nurse calls me weekly with updates, Amy one of his nurses talks with me every time I arrive.

Long-term resident's family · 2025★★★★★

If you want a clean healthy facility for your loved one DO NOT choose this one. My special needs sister was here for a broken leg and the place is filthy!!! It smells terribly and is pure chaos.

Family member · 2022☆☆☆☆
Source: 84 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.47hrs
63%
Registered nurses for medical care
Total Nursing
3.59hrs
88%
All nurses + aides combined
Staff Turnover
58%
Lower is better (< 30% = good)
RN Turnover
39%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

4

measures

Worse Than Avg

8

measures

Mixed Results

5

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.8%
Better than Avg
Here
4.8%
US
12.1%
KS
6.1%
Butler
25.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility26.4%
Worse than Avg
Here
26.4%
US
15.4%
KS
18.1%
Butler
12.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.3%
Better than Avg
Here
7.3%
US
14.4%
KS
18.4%
Butler
11.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility82.4%
Worse than Avg
Here
82.4%
US
93.4%
KS
91.7%
Butler
93.3%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility87.8%
Worse than Avg
Here
87.8%
US
95.5%
KS
95.5%
Butler
91.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.0%
Worse than Avg
Here
27.0%
US
19.4%
KS
23.0%
Butler
22.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility9.0%
Worse than Avg
Here
9.0%
US
79.7%
KS
73.5%
Butler
80.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility27.1%
Worse than Avg
Here
27.1%
US
81.8%
KS
75.6%
Butler
82.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.9%
Worse than Avg
Here
2.9%
US
1.6%
KS
2.1%
Butler
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

22deficiencies
6penalties
Well above state avg (10.1)
25 complaint-triggered
$71,016 in fines

Families have filed multiple complaints triggering serious deficiencies related to abuse protection, accident prevention, and basic care issues. This facility shows persistent problems across nursing staffing, care planning, and medication management, with many deficiencies recurring across multiple surveys. While the facility reports corrections for cited issues, the pattern of 25 complaint-driven deficiencies suggests ongoing quality concerns that warrant careful evaluation during any visit.

Nov 17, 2025Complaint
3
0610Immediate jeopardy · PatternResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0600Immediate jeopardy · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Immediate jeopardy · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Jun 3, 2025Complaint
1
0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

Mar 27, 2025Complaint
18
0730Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0693Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Mar 27, 2025Routine
17
0161Potential for harm · Widespread

Construction Deficiencies

Use approved construction type or materials.

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0223Potential for harm · WidespreadCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0362Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0531Potential for harm · WidespreadCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Jun 25, 2024Complaint
1
0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Feb 29, 2024Complaint
1
0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Federal Penalties

Fine

Nov 17, 2025

$26,685

Fine

Mar 27, 2025

$14,924

Fine

Jun 25, 2024

$11,180

Fine

Feb 29, 2024

$14,518

Fine

Nov 15, 2023

$22,204

Fine

Sep 11, 2023

$8,190

Ownership & Operations

Who Operates This Facility

Owner / Operator

Life Care Center of Andover

Organization Type

for profit

Chain Affiliation

Chain Name

Life Care Centers of America

Chain Size

194 facilities nationwide

Chain avg rating: 3.5/5 · Rank 182 of 194 (Worst)

Ownership & Management

Owners

Preston, Forrest

Owner (parent company)

Key personnel

Eklund, AmberManaging Control - Governing BodyJohnson, BrandonManaging Control - Governing BodyNelson, YesniaManaging Control - Governing BodyCross, CindyOfficer / DirectorHenry, TerryOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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