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Nursing HomeMedicaid Investigative

Liberty Commons Nursing & Rehabilitation Center of

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2315 Highway 242 North, Benson, NC 27504100 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 46 Google reviews

Liberty Commons Nursing & Rehabilitation Center of Nursing Home in Benson, NC — Street View
Street View

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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (7 vs median 4.0)
  • High staff turnover (52%)

Below average in NC · Below recommended RN staffing · Below chain average · $43,231 in fines

Source: Medicare data

What this means for your family

While the rehab therapy department is highly regarded for helping patients regain mobility, there are critical safety concerns regarding medication management and basic patient care. Families should perform a thorough audit of the facility's medical protocols and ensure there is a clear, documented plan for chronic condition management before admission.

Google Reviews

Google Reviews

46 reviews on Google
Liberty Commons receives high praise for its physical and occupational therapy departments, with many families reporting successful rehabilitation outcomes and kind, attentive bedside staff. However, the facility faces serious recurring complaints regarding medical oversight, specifically concerning medication errors, poor management of chronic conditions like diabetes, and instances of neglect regarding basic hygiene and patient needs.

Quality Themes

Tap a score for details
Food6.0Staff6.0Clean9.0ActivitiesN/AMeds2.0MemoryN/AComms4.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy
  • Friendly and supportive nursing and CNA staff
  • Clean and well-maintained facility environment
  • Helpful admissions and social work team

Concerns

  • Serious medical and medication errors (mentioned by 3 reviewers)
  • Inadequate response to patient hygiene and basic needs (mentioned by 3 reviewers)
  • Poor communication and lack of responsiveness from administration (mentioned by 3 reviewers)
  • Inconsistent quality of care between different staff members (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'19(5)'21(4)'23(2)'25(11)'26(7)

Distribution · 50 analyzed

5
32
4
5
3
1
2
2
1
10

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard wonderful things about your physical and occupational therapy programs; could you tell us more about how those are integrated into a resident's daily routine?
  • 2How does the nursing team ensure that medication schedules are followed accurately and consistently for every resident?
  • 3What specific steps does the administration take to ensure clear and timely communication with families regarding a resident's care updates?
  • 4How do the CNAs and nursing staff prioritize responding to a resident's immediate needs, such as hygiene or personal care, during busy shifts?
  • 5In the event of a medical emergency after hours, what is the protocol for notifying the family and coordinating with physicians?
  • 6We noticed the facility is very well-maintained; what kind of daily social activities or community events are available to keep residents engaged?

Personalized based on this facility's data


Key Review Excerpts

The therapy team, the nursing team and the food has all been great!

Rehab patient · 2024★★★★

My father almost died due to them administering too much insulin and feeding him the incorrect food. This all happened after my family told them and listed all his issues before hand.

Family member · 2025☆☆☆☆

The entire staff, including the directors, social workers, nurses, therapists, and aides were wonderful with my dad, and always super friendly and accommodating to me and my many questions.

Long-term resident's family · 2025★★★★★
Source: 46 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.43hrs
57%
Registered nurses for medical care
Total Nursing
3.34hrs
81%
All nurses + aides combined
Staff Turnover
48%
Lower is better (< 30% = good)
RN Turnover
40%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

7

measures

Worse Than Avg

6

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility58.0%
Worse than Avg
Here
58.0%
US
12.1%
NC
5.4%
Johnston
2.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.2%
Better than Avg
Here
5.2%
US
14.4%
NC
16.4%
Johnston
21.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.1%
Worse than Avg
Here
28.1%
US
19.4%
NC
21.0%
Johnston
17.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
NC
91.7%
Johnston
91.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.4%
Better than Avg
Here
8.4%
US
15.5%
NC
14.1%
Johnston
13.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.4%
Better than Avg
Here
14.4%
US
19.5%
NC
21.5%
Johnston
21.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.9%
Better than Avg
Here
99.9%
US
81.8%
NC
80.1%
Johnston
80.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.2%
Better than Avg
Here
97.2%
US
79.8%
NC
78.1%
Johnston
85.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Mixed vs Avgs
Here
1.4%
US
1.6%
NC
1.5%
Johnston
0.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
2penalties
Above state avg (5.6)
12 complaint-triggered
$43,231 in fines

Families have filed multiple complaints against this facility, triggering federal investigations that found serious issues with medication management, care planning, and resident safety. The facility has struggled with recurring problems in these areas across multiple surveys, though most deficiencies show correction dates. Recent issues in 2025 include inadequate resident assessments and unsafe conditions, while past complaints involved medication errors and treatment failures.

Nov 20, 2025Routine
7
0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0628Minimal · Pattern

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Jul 12, 2024Routine
13
0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0352Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly install and monitor supervisory attachments on automatic sprinkler systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0916Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Jul 12, 2024Complaint
2
0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Apr 25, 2024Complaint
3
0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0776Potential for harm · IsolatedResolved (past non-compliance)

Administration Deficiencies

Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.

Dec 8, 2023Complaint
6
0580Immediate jeopardy · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0944Potential for harm · PatternCorrected

Administration Deficiencies

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

0557Potential for harm · IsolatedResolved (past non-compliance)

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Jun 2, 2023Complaint
1
0600Immediate jeopardy · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Federal Penalties

Fine

Dec 8, 2023

$7,796

Fine

Dec 8, 2023

$7,797

Ownership & Operations

Who Operates This Facility

Owner / Operator

Liberty Commons Nursing & Rehabilitation Center of

Organization Type

for profit

Chain Affiliation

Chain Name

Liberty Senior Living

Chain Size

37 facilities nationwide

Chain avg rating: 2.6/5 · Rank 21 of 35

Ownership & Management

Owners

Liberty Commons Nursing & Rehab of Johnston County, LLC

Owner · Organization

John a Mcneill Jr 2012 Irrv Tr

Owner (parent company) · Organization

Liberty Healthcare Group LLC

Owner (parent company) · Organization

Ronald B. and Cynthia J. Mcneill 2013 Irrevocable Trust

Owner (parent company) · Organization

Mcneill, John

Owner (parent company)

Mcneill, Ronald

Owner (parent company)

Purvis, Jenny

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Wilson, Jeffrey

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Miller, RobertOfficer / DirectorCalcutt, JosephOfficer / DirectorWilson, JeffreyOfficer / DirectorHogue, JanetManagerJames, MichaelManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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