Lenoir Health and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 78 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (14 vs median 4.0)
- High staff turnover (62%)
- High RN turnover (78%)
Below average in NC · Critically understaffed (RN) · $119,890 in fines
What this means for your family
While the facility's therapy and activity departments are highly praised, the recurring reports of neglect and poor communication are serious red flags. If you choose this facility, ensure you have a plan for frequent, unannounced visits to monitor your loved one's hygiene and care, and demand a clear point of contact for medical updates.
Google Reviews
Google Reviews
78 reviews on Google“Lenoir Health and Rehabilitation Center receives highly polarized feedback, with some families praising the compassionate therapy team and engaging activities, while others report severe neglect and poor nursing care. Multiple reviewers have raised alarming concerns regarding hygiene, understaffing, and a lack of responsiveness to medical needs. Families considering this facility should be aware of the significant divide between those who report a positive experience and those who describe a distressing environment for their loved ones.”
Quality Themes
Tap a score for detailsStrengths
- Highly regarded physical therapy department
- Engaging and active activities program
- Welcoming and friendly front desk staff
- Some staff members noted for genuine compassion
Concerns
- Severe understaffing leading to delayed basic care (toileting, hygiene) (mentioned by 7 reviewers)
- Poor hygiene and sanitation (soiled bedding, urine odors, pests) (mentioned by 5 reviewers)
- Poor quality, cold, or unvaried food (mentioned by 4 reviewers)
- Lack of communication with families regarding medical status or incidents (mentioned by 4 reviewers)
- Theft or loss of personal belongings (clothing, hearing aids, phones) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 81 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations and communication?
- 2Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance with personal hygiene and toileting?
- 3I’ve heard wonderful things about your physical therapy department; how do you integrate that active programming with the rest of a resident's daily routine?
- 4Could you walk me through your current process for maintaining room sanitation and addressing concerns regarding cleanliness or pest control?
- 5How do you ensure that families are kept consistently informed about changes in a resident's medical status or any incidents that occur?
- 6What steps does the facility take to safeguard a resident’s personal belongings, such as hearing aids or mobile devices, to prevent them from being lost or misplaced?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy part is awesome nd so r the Dr's but the nursing staff sucks!!!!! If they can't keep ppl to work for them they need to be shut down. I've waited one hour to get help into my bed!!!!!”
“The staff was very unfriendly towards me and I even cleaned my grandmother and changed her without complaining to the staff about the state I found her in.”
“The activity dept. is above and beyond any other nursing home I have been to. The activity department goes an extra mile to make sure that my family member is well taken care of and her needs are met.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Lenoir Health and Rehabilitation Center has a concerning pattern with 25 of 40 deficiencies triggered by family complaints, indicating ongoing issues that prompted reports from concerned relatives. The facility repeatedly struggles with abuse prevention, resident rights (including dignity and communication), and medication safety across multiple surveys, suggesting these problems persist rather than being fully corrected.
Feb 5, 2026Complaint3
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nov 24, 2025Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nov 24, 2025Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jul 8, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Oct 30, 2024Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Aug 8, 2024Routine4
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Construction Deficiencies
Use approved construction type or materials.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Federal Penalties
Fine
Feb 5, 2026
$35,464
Fine
Jul 8, 2025
$9,620
Fine
Aug 8, 2024
$20,869
Payment Denial
Aug 8, 2024
8-day denial
Fine
Oct 5, 2023
$84,221
Payment Denial
Oct 5, 2023
55-day denial
Ownership & Operations
Who Operates This Facility
Lenoir Health and Rehabilitation Center
for profit
Chain Affiliation
Lifeworks Rehab
66 facilities nationwide
Ownership & Management
Owners
Lenoir Holdings LLC
Owner · Organization
Ib Mimi 2022 Family Trust
Owner · Organization
Ib Mimi 2022 Family Trust
Owner (parent company) · Organization
Will Family 2016 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
78 reviews from families & visitors
Official Website
Visit lenoirhealthrehab.com
Medicare data downloads
Original nursing home datasets
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