Brookdale Lenoir
Families consistently rate this highly — reviewers highlight compassionate and professional staff. Schedule a visit to confirm the fit.
based on 24 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a compassionate, person-centered environment, particularly for those managing Parkinson's or Dementia. The admissions staff is exceptionally helpful in navigating the transition. However, when touring, you should verify the current communication protocols between care coordinators and medical technicians to ensure seamless care.
Google Reviews
Google Reviews
24 reviews analyzed“Families considering Brookdale Lenoir can expect a highly praised staff, with many reviewers specifically highlighting the kindness, professionalism, and supportiveness of the sales and care teams. The facility is frequently described as a beautiful, clean, and welcoming environment that feels like a 'home away from home.' However, some past experiences have noted concerns regarding communication gaps between care coordinators and medication technicians, as well as occasional issues with cleanliness in common areas.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional staff
- Clean and well-maintained environment
- Welcoming and supportive admissions process
- Engaging activity programming
Concerns
- Communication gaps between care coordinators and med techs
- Inconsistent cleanliness in certain utility areas
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed how much the staff is praised for being so compassionate; how do you ensure that this level of care stays consistent across all shifts?
- 2We are looking for a place with great engagement; could you tell us more about the specific types of activity programming available for residents?
- 3How do the care coordinators and medication technicians communicate to ensure that any changes in a resident's care plan are handled accurately?
- 4What are your protocols for managing medical emergencies or urgent care needs during the overnight hours?
- 5The facility looks very well-maintained; what are your daily routines for ensuring all resident areas and utility spaces stay consistently clean?
- 6It's great to see the team responds to feedback from the community; how does the management team use resident or family input to improve the facility?
Personalized based on this facility's data
Key Review Excerpts
“The level of personalized care and attention to detail at Brookdale is simply unparalleled in the senior living industry. Their person-centered approach means that every care plan is tailored specifically to individual needs and preferences”
“If you want superb service, see Nathan! This young man is outstanding! He’s knowledgeable and literally “held my hand” through the entire enrollment process.”
“My dad has Parkenson's and Dementia and the move to Brookdale has allowed them to stay together while he is receiving complete care from Brookdale.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Mar 18, 2026Follow-up
The facility failed to maintain a hazard-free environment due to several unsecured oxygen tanks. Specifically, six 36-inch tall tanks were found scattered around a resident's room, and one 48-inch tall tank was left unsecured in a vestibule. These unsecured tanks posed a potential obstruction and safety hazard within the resident living areas.
Feb 27, 2025Follow-up
The facility failed to ensure that 4 out of 5 sampled residents were tested for Tuberculosis (TB) disease upon admission. Specifically, for Resident #1, there was no documentation of a completed TB test or an attestation confirming the absence of TB following a hospital chest x-ray.
Feb 27, 2025Follow-up
The facility failed to ensure that 4 out of 5 sampled residents were tested for Tuberculosis (TB) disease upon admission. Specifically, documentation was missing to confirm TB testing for certain residents, and in one instance, a required second-step skin test was not completed or documented.
Aug 31, 2022Other
The facility failed to ensure physician's orders were implemented for one resident regarding a requested urinalysis with culture and sensitivity. Although the order was placed due to increased confusion, there was no evidence of the laboratory results being completed or documented in the resident's record.
Aug 31, 2022Other
The facility failed to ensure physician's orders were implemented for a resident, specifically regarding an order for a urinalysis with culture and sensitivity. A review of laboratory results confirmed that the ordered test was never completed despite the order being placed.
Aug 24, 2017Other
The facility failed to ensure medications were administered according to physician orders for one resident. Specifically, the resident was not receiving their prescribed weekly dose of alendronate, as evidenced by the resident reporting only receiving two doses since June and the physical absence of the medication during observation.
Aug 24, 2017Other
The facility failed to ensure medications were administered as ordered for one resident. Specifically, the facility ran out of alendronate tablets, resulting in the resident not receiving prescribed doses as intended by the physician's orders.
Feb 4, 2016Follow-up
The facility failed to ensure proper referral and follow-up for resident health care needs. Specifically, the facility did not complete a physician-ordered TSH lab for one resident and failed to obtain a clarification order for Donepezil for another resident.
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References & Resources
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Google Reviews
24 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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