Legend Healthcare and Rehabilitation Greenville
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 422 Google reviews
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What this means for your family
This facility is a standout choice for physical rehabilitation due to its highly rated therapy team. However, families should closely monitor nursing-level care and communication, as recent reviews have raised serious concerns regarding nursing responsiveness and medical transparency.
Google Reviews
Google Reviews
422 reviews analyzed“Families considering Legend Healthcare and Rehabilitation will find a facility highly praised for its exceptional physical and occupational therapy programs and a clean, welcoming environment. While many reviewers laud the nursing assistants and therapy staff, there are significant, serious allegations regarding nursing-level care, communication failures, and food quality that should be investigated.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Clean and well-maintained facility
- Friendly and attentive CNA and therapy staff
- Welcoming and professional social work services
Concerns
- Inconsistent nursing care and communication (mentioned by 3 reviewers)
- Poor food quality and unappealing meals (mentioned by 2 reviewers)
- Slow response times to call lights (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I've heard wonderful things about your therapy team; could you tell me more about how the physical and occupational therapists work with residents to reach their goals?
- 2What steps are in place to ensure that nursing staff and family members stay closely connected regarding any changes in a resident's care plan?
- 3How does the facility manage call light responses to ensure that residents receive timely assistance when they need it?
- 4Could you describe the daily dining experience, including how much input residents have in the menu and how meal quality is monitored?
- 5What kind of social activities or group outings are available to help residents stay engaged and connected with one another?
- 6In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating with doctors?
Personalized based on this facility's data
Key Review Excerpts
“The physical and occupational therapists are like angels from heaven. They guided me to a speedy recovery.”
“The facility is very clean. The staff here are fantastic and they work hard every day to make sure myself and other patients are well taken care of. The Physical Therapists are fantastic...”
“The rehab and nursing department are one of the best around. Jessica, the ADON went above and beyond to keep our family happy!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents with depression symptoms
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of deficiencies with families filing multiple complaints that triggered inspections. Medication management is the most recurring problem, appearing repeatedly across surveys, along with ongoing issues in care planning and infection control. While the facility has corrected deficiencies when cited, the persistent problems in medication safety and the high number of complaint-driven investigations suggest ongoing quality concerns families should carefully consider.
Aug 28, 2025Routine3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Aug 28, 2025Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Apr 9, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jan 30, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Sep 15, 2024Complaint1
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
May 30, 2024Complaint6
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Fannin County Hospital Authority
for profit
JACK FINNEY HEALTHCARE INC
LACEY MCCOY
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 2.9/5 · Rank 37 of 84
Ownership & Management
Owners
Fannin County Hospital Authority
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
422 reviews from families & visitors
Official Website
Visit legendgreenville.com
Medicare data downloads
Original nursing home datasets
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