Briarcliff Health Center of Greenville
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 29 Google reviews
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What this means for your family
The nursing and rehab staff at Briarcliff are frequently described as incredibly caring and professional, making it a strong candidate for clinical recovery. However, families must be extremely vigilant about monitoring personal belongings due to multiple reports of theft, and should closely supervise administrative communication regarding care plans.
Google Reviews
Google Reviews
29 reviews analyzed“Families often praise the facility for its compassionate, long-tenured nursing staff and the warm, family-like atmosphere provided during rehab and end-of-life care. However, significant concerns exist regarding the theft of personal belongings, inconsistent responsiveness to call lights, and an aging building that some describe as poorly maintained.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Warm and welcoming community atmosphere
- Professionalism in rehabilitation services
- Long-tenured, experienced employees
Concerns
- Theft of personal belongings and clothing (mentioned by 2 reviewers)
- Slow response times to call lights and patient needs (mentioned by 2 reviewers)
- Aging facility with cleanliness and maintenance issues (mentioned by 2 reviewers)
- Unhelpful administration or social services (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about the compassion of your nursing staff; how do you ensure that this level of attentive care is maintained during shift changes?
- 2With the recent improvements being made to the facility, what specific maintenance or cleanliness upgrades are currently underway?
- 3How does the team manage call light responses to ensure that residents' needs are met promptly, especially during the night?
- 4What protocols are in place to ensure the security of residents' personal belongings and clothing within their rooms?
- 5Can you tell me more about the daily activities and social engagement opportunities available to help residents stay connected with the community?
- 6How is communication handled between the administration and families to ensure we are always updated on a loved one's care plan?
Personalized based on this facility's data
Key Review Excerpts
“My mother feels very welcome here and well taken care of. Melonie, Robin, Amanda and Mackalah have been very helpful and gone above and beyond to take care of her”
“We experienced nothing but compassion and understanding from the staff at Briarcliff. Our family member was there for six weeks as they guided him through the end of life.”
“6 days later all of my grandfathers clothes were stolen and the administrator tried to tell my mother that she took all his clothes home with her.. which she did not.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents with depression symptoms
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 16 complaints triggering federal inspections, revealing persistent issues with infection control, care planning, and daily care assistance. The facility shows ongoing problems across multiple areas including respiratory care, medication management, and resident rights, with infection control deficiencies appearing in four separate surveys from 2022-2025. While all violations show correction dates, the recurring nature of complaints and repeated deficiencies in core care areas suggest systemic challenges that families should carefully consider.
Mar 27, 2026Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Feb 11, 2026Routine9
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 21, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 28, 2025Complaint1
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Nov 20, 2024Routine10
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Apr 23, 2024Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Mar 27, 2026
$22,925
Fine
Sep 21, 2023
$25,175
Ownership & Operations
Who Operates This Facility
Stephens Memorial Hospital District
for profit
PMG OPCO GREENVILLE, LLC
ROBIN L MOORE
Ownership & Management
Owners
Stephens Memorial Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit briarcliffhealthcenter.org
Medicare data downloads
Original nursing home datasets
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