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Nursing HomeMedicaid Investigative

Legacy Park Health and Rehabilitation

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

7424 Middlebrook Pike, Knoxville, TN 37909176 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 20 Google reviews

5
4
3
2
1
Legacy Park Health and Rehabilitation Nursing Home in Knoxville, TN — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • High staff turnover (54%)
  • High RN turnover (69%)

Bottom 25% in TN · Below recommended RN staffing · Worst in THE ENSIGN GROUP chain · $184,672 in fines

Source: Medicare data

What this means for your family

While the facility offers private rooms and a capable rehab team, the reports of staff removing mobility aids and failing to respond to patient needs are serious red flags. If you choose this facility, plan for a family member to be present frequently to ensure basic care and safety needs are met.

Google Reviews

Google Reviews

20 reviews on Google
Legacy Park Health and Rehabilitation presents a polarized experience, with some families praising the compassionate staff and well-maintained facility, while others report severe neglect and safety concerns. Critical issues include chronic understaffing, slow response times to call lights, and alarming incidents regarding patient mobility and hygiene. Families should be aware of significant inconsistencies in the quality of care provided.

Quality Themes

Tap a score for details
FoodN/AStaff4.0Clean4.0ActivitiesN/AMeds2.0Memory7.0Comms3.0ValueN/A

Strengths

  • Compassionate and kind nursing staff
  • Well-maintained, clean facility
  • Private rooms available
  • Effective rehabilitation therapy team

Concerns

  • Chronic understaffing and slow response to call lights (mentioned by 3 reviewers)
  • Inappropriate handling of patient mobility aids (removing walkers) (mentioned by 2 reviewers)
  • Poor hygiene and lack of basic patient care (bathing/toileting) (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.12025(14)3.72026(9)

Distribution · 23 analyzed

5
13
4
0
3
0
2
2
1
8

How They Respond to Reviews

20%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the current staffing levels, what specific protocols are in place to ensure call lights are answered promptly and residents receive timely assistance with daily needs like bathing and toileting?
  • 2I noticed some concerns regarding the handling of mobility aids; what is your facility's policy on ensuring residents have consistent access to their walkers and assistive devices to maintain their independence?
  • 3With the current CMS staffing rating, how do you ensure that there is adequate supervision and support for residents during peak hours and overnight shifts?
  • 4Can you walk me through your process for medication management and how you ensure accuracy and timely administration, especially given the complexity of care for 176 residents?
  • 5What steps is the leadership team taking to improve communication with families regarding changes in a resident's health status or care plan?
  • 6What does a typical daily schedule look like for residents here, and how do you encourage social engagement and physical activity to improve their overall quality of life?

Personalized based on this facility's data


Key Review Excerpts

My grandmother was there and her dementia was very challenging at times. She was treated with dignity and kindness at all times.

Memory care family member · 2026★★★★★

The therapy group seems ok, but the folks on the floor are either overworked, understaffed, lazy, or all three. They are not attentive to the needs of the patients.

Long-term resident's family · 2025☆☆☆☆

One of the nurses took away my grandmother's walker one night because he thought that would make her stay in bed. They are lucky she didn't fall as a result of that.

Long-term resident's family · 2025☆☆☆☆
Source: 20 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.35hrs
47%
Registered nurses for medical care
Total Nursing
3.26hrs
80%
All nurses + aides combined
Staff Turnover
60%
Lower is better (< 30% = good)
RN Turnover
64%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

8

measures

Worse Than Avg

6

measures

Mixed Results

3

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.5%
Better than Avg
Here
4.5%
US
14.4%
TN
14.6%
Knox
14.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility29.6%
Mixed vs Avgs
Here
29.6%
US
19.5%
TN
31.9%
Knox
24.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility83.7%
Worse than Avg
Here
83.7%
US
93.4%
TN
89.5%
Knox
93.3%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility14.4%
Worse than Avg
Here
14.4%
US
5.3%
TN
6.3%
Knox
6.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility9.5%
Better than Avg
Here
9.5%
US
15.3%
TN
18.5%
Knox
17.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.6%
Better than Avg
Here
10.6%
US
15.4%
TN
16.9%
Knox
14.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility84.9%
Mixed vs Avgs
Here
84.9%
US
81.8%
TN
79.4%
Knox
86.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility76.5%
Worse than Avg
Here
76.5%
US
79.7%
TN
79.8%
Knox
79.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.0%
Worse than Avg
Here
3.0%
US
1.6%
TN
1.6%
Knox
2.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
2penalties
Near state avg (5.9)
11 complaint-triggered
$184,672 in fines

Families filed multiple complaints triggering federal inspections, revealing serious concerns about abuse and neglect prevention, medication management, and care planning. The facility has faced repeated issues with protecting residents from harm, properly managing medications, and developing adequate care plans. While all deficiencies show correction dates, the pattern of complaints and recurring problems in critical safety areas warrants careful consideration when evaluating this facility.

Aug 13, 2025Routine
4
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Feb 27, 2025Complaint
5
0760Actual harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

May 31, 2024Routine
19
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0039Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Mar 14, 2024Complaint
1
0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Jun 26, 2023Complaint
2
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Apr 26, 2023Complaint
3
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Federal Penalties

Fine

Feb 27, 2025

$74,633

Payment Denial

Feb 27, 2025

16-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Legacy Park Health and Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

338 facilities nationwide

Chain avg rating: 3.2/5 · Rank 308 of 328 (Worst)

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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