West Hills Health and Rehab
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 80 Google reviews
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What this means for your family
While the rehab therapy team is noted for being effective, the facility has a consistent pattern of severe neglect regarding basic patient hygiene and call-light response times. If you are considering this facility, you must be prepared to be physically present daily to advocate for your loved one, as multiple reviewers report that care quality drops significantly when family is not watching.
Google Reviews
Google Reviews
80 reviews on Google“West Hills Health and Rehab receives highly polarized feedback, with a significant number of families reporting severe neglect, including patients left in soiled conditions for hours, unaddressed call lights, and poor facility hygiene. While a minority of reviewers praise the rehab therapy team and specific staff members for their compassion, these positive experiences are frequently overshadowed by recurring reports of understaffing, lack of communication, and unsafe living environments.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated rehab therapy team
- Friendly dining room staff
- Compassionate individual nurses and CNAs
Concerns
- Severe understaffing and slow response to call lights (mentioned by 14 reviewers)
- Neglect of patient hygiene (left in urine/feces) (mentioned by 11 reviewers)
- Poor facility cleanliness and presence of mold (mentioned by 8 reviewers)
- Medication management errors and delays (mentioned by 5 reviewers)
- Lack of communication with families regarding patient status (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 81 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about your rehab therapy team and dining staff; how do these teams work together to support a resident's daily routine?
- 2What specific protocols do you have in place to ensure call lights are answered promptly and resident hygiene needs are met immediately?
- 3How does the nursing team manage medication schedules to ensure there are no delays or errors in administration?
- 4Can you tell me about your cleaning schedule and what steps are taken to maintain a fresh, mold-free environment in the resident rooms?
- 5What is the best way for family members to stay updated on a loved one's health status and any changes in their condition?
- 6What kind of daily activities or social events are planned to keep residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“The nursing home level was inhumane, it smelled like a zoo, patients are left over 4 hours in their own urine and fecal matter every day.”
“The therapy staff, and facility staff were good. Cleaning staff was there every day. The ladies who bought the meals were the best, friendly and cheerful.”
“They don’t answer call lights, or if they do, 45 minutes to an hour has passed. They just go down the hall door to door without stopping their routine.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
10
measures
Residents whose walking got worse
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
West Hills Health and Rehab shows recurring issues with resident assessments and care planning, appearing in all three surveys from 2019 to 2024, suggesting persistent challenges in developing proper care plans and conducting accurate resident evaluations. The facility also has repeated problems with infection control and building safety requirements. While all deficiencies show correction dates, the pattern of similar issues reappearing across multiple years indicates ongoing operational challenges that families should discuss during visits.
Nov 15, 2024Routine8
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Feb 2, 2022Routine3
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Mar 20, 2019Routine6
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
West Hills Health and Rehab
nonprofit
Ownership & Management
Owners
Hillcrest Healthcare Communities INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
80 reviews from families & visitors
Official Website
Visit hillcresthc.com
Medicare data downloads
Original nursing home datasets
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