Legacy Nursing and Rehabilitation of Pollock
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 9 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (12 vs median 7)
- High staff turnover (51%)
Bottom 25% in LA · Critically understaffed (RN) · $13,020 in fines
What this means for your family
While some visitors have found the facility clean and the staff helpful, the recent, severe allegation regarding patient nutrition is a major red flag. We strongly advise families to conduct unannounced visits during off-hours to observe mealtime assistance and overall care quality firsthand.
Google Reviews
Google Reviews
9 reviews on Google“Legacy Nursing and Rehabilitation of Pollock receives highly polarized feedback, ranging from glowing praise for staff helpfulness to serious allegations regarding patient neglect. While some families appreciate the cleanliness and staff attitude, a recent report of failure to provide adequate nutrition raises significant concerns about basic care standards.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Helpful and friendly staff
- Strong COVID-19 safety protocols
Concerns
- Inadequate patient nutrition and care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding dining experiences, could you walk me through how you are currently working to improve the quality and nutritional variety of the meals served?
- 2With your current staffing levels, how do you ensure that each resident receives consistent, personalized attention throughout the day?
- 3I noticed the facility maintains a clean and well-kept environment; how do you balance that level of upkeep with the daily clinical care needs of 103 residents?
- 4What specific protocols do you have in place to ensure residents receive timely assistance with their daily care needs, particularly during peak hours?
- 5Could you describe the daily activity schedule and how you tailor these programs to keep residents engaged and socially active?
- 6In the event of a medical emergency, what is your specific process for stabilizing a resident and communicating with family members immediately?
Personalized based on this facility's data
Key Review Excerpts
“Not feeding their patients knowing they can’t speak to tell…but thankfully they got caught yesterday”
“This is BY FAR the best nursing home in the Central Louisiana area. They have taken EVERY precaution when it comes to COVID and they don't have a single positive case!”
“Very nice, helpful ppl here, easy 2 follow sign in”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Legacy Nursing and Rehabilitation has concerning patterns with 11 complaint-triggered deficiencies indicating families have reported problems. Major recurring issues include poor care planning, inadequate daily living assistance, and dementia care problems. While the facility reports correcting violations, the repeated nature of deficiencies across multiple surveys, particularly in basic resident care and safety supervision, suggests ongoing quality concerns families should carefully evaluate before placement.
Oct 1, 2025Routine8
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Aug 25, 2025Complaint1
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Apr 2, 2025Complaint4
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nov 25, 2024Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jul 24, 2024Routine8
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
May 15, 2024Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Ownership & Operations
Who Operates This Facility
Legacy Nursing and Rehabilitation of Pollock
for profit
Ownership & Management
Owners
Woods Haven Nursing Care & Rehabilitation
Owner · Organization
Lipsey, Shannon
Owner
Lipsey, Wilbur
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.