Laureldale Skilled Nursing and Rehabilitation Cent
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 136 Google reviews
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What this means for your family
While many families report a positive, clean environment with friendly staff, there is a recurring pattern of slow response times to call bells and inconsistent communication regarding medical needs. We strongly advise that you visit the facility at different times of the day—especially on weekends—and ask management specifically how they handle call bell response times and incident reporting for residents with dementia.
Google Reviews
Google Reviews
136 reviews on Google“Laureldale Skilled Nursing and Rehabilitation Center receives highly polarized feedback, with many families praising the friendly, attentive staff and clean environment, while others report serious concerns regarding neglect, slow response times, and poor communication. While some visitors highlight a compassionate and professional team, multiple reviewers have documented issues with call bell response times, hygiene, and the quality of medical oversight. Prospective families should conduct an in-person tour and maintain frequent, unannounced visits to ensure their loved one's needs are consistently met.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming nursing staff
- Clean and well-maintained facility
- Professional and helpful administrative team
- Effective rehabilitation therapy services
Concerns
- Slow or ignored call bell response times (mentioned by 6 reviewers)
- Poor hygiene and incontinence care (mentioned by 5 reviewers)
- Inadequate staffing levels, especially on weekends (mentioned by 4 reviewers)
- Poor food quality and temperature (mentioned by 4 reviewers)
- Lack of communication regarding medical changes or incidents (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 139 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the administration is very active in responding to feedback; how does the team typically communicate important updates or medical changes to family members?
- 2Since the nursing staff is often praised for being so friendly, what specific steps are taken to ensure call bell response times remain quick, especially during the weekends?
- 3Could you tell us more about the daily activity schedule and how you keep residents engaged with social events?
- 4What is the process for ensuring medication management is handled accurately and consistently throughout the day and night?
- 5How does the dining team ensure that meals are not only nutritious but also served at the right temperature and variety for the residents?
- 6In the event of a medical emergency or a sudden change in health status, what is the protocol for notifying the family immediately?
Personalized based on this facility's data
Key Review Excerpts
“Most of the nurses and aides are friendly but it takes no less than 45 minutes to answer a call bell. One night I rang the bell because I needed help getting out of bed and waited two hours for someone to help.”
“My Grandfather had to be placed in a nursing home as taking care of him at home became too much for my Grandmother. Unfortunately, due to how short-staffed this place is, my Grandmother still has to come three times a day regardless of the weather or her own health because if she doesn't no one will bother to make sure my Grandfather eats.”
“I was greeted immediately by the Administrator of Admission, who was helpful, friendly and very professional. The facility was clean, organized and well staffed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
11
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring issues, with families filing multiple complaints that triggered 12 of the 24 total deficiencies. The most frequent problems involve safety hazards and accident prevention, resident protection from abuse and neglect, and proper treatment and care delivery. While all deficiencies show correction dates, the repeated nature of safety and abuse protection violations across multiple surveys and complaint investigations suggests ongoing challenges in maintaining consistent care standards.
Jul 18, 2025Routine3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 11, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 19, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Aug 16, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jun 27, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Mar 13, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Federal Penalties
Fine
Aug 16, 2024
$8,018
Fine
Aug 16, 2024
$8,018
Ownership & Operations
Who Operates This Facility
Laureldale Skilled Nursing and Rehabilitation Cent
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 68 of 188
Ownership & Management
Owners
Genesis Pm Pa Operations LLC
Owner · Organization
Gen Operations I LLC
Owner (parent company) · Organization
Gen Operations II LLC
Owner (parent company) · Organization
Genesis Healthcare INC
Owner (parent company) · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Genesis Holdings LLC
Owner (parent company) · Organization
Sun Healthcare Group INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
136 reviews from families & visitors
Official Website
Visit laureldalenursingandrehab.com
Medicare data downloads
Original nursing home datasets
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