Laurelbrook Nursing Home
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 14 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
Bottom 25% in TN · Meets national RN staffing standard · Low staff turnover (stable workforce) · No penalties on record
What this means for your family
While some families report positive experiences with the nursing staff, the recent reports of pest infestations and medication delays are serious red flags. We strongly recommend conducting an unannounced tour to inspect the cleanliness of the rooms and asking management specifically how they address medication timing and facility maintenance.
Google Reviews
Google Reviews
14 reviews on Google“Laurelbrook Nursing Home presents a stark contrast in experiences, with some families praising the staff's genuine care and dedication, while others report severe issues including facility maintenance and hygiene. Recent feedback highlights significant concerns regarding food quality, medication administration delays, and reports of pest infestations. Prospective families should be aware of the inconsistency in care standards and the aging condition of the building.”
Quality Themes
Tap a score for detailsStrengths
- Courteous and caring nursing staff
- Dedicated patient-centered care
- Friendly atmosphere
Concerns
- Poor facility maintenance and hygiene (pest presence) (mentioned by 2 reviewers)
- Inconsistent or late medication administration (mentioned by 2 reviewers)
- Poor communication with families (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about how caring and dedicated your nursing staff is; how do you ensure that level of person-centered care is maintained during shift changes?
- 2What specific steps is the facility taking to address recent maintenance and cleanliness concerns to ensure a comfortable environment for residents?
- 3Could you walk me through your process for medication administration to ensure everything is delivered accurately and on schedule?
- 4How does the clinical team communicate important health updates or changes in condition to family members to keep us in the loop?
- 5What kind of daily activities or social events do you have planned to keep residents engaged and active?
- 6In the event of a medical emergency after hours, what is the protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The staff is extremely courteous well educated and you can tell that they care. my aunt is currently at this location as of the date of this post you can tell the building is old but the building does not mean bad care staff equals good care”
“Don’t ever put someone here!! Rats in the room!!! One station for them to watch. Run down. Horrible communication”
“Food is awful No meet served Medina is late because of one thing or another”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
7
measures
8
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to deficiencies around physical restraints and abuse reporting procedures, raising safety concerns. The facility shows recurring problems with resident care assessments and care planning across multiple surveys from 2019 to 2024, suggesting persistent issues with individualizing care. While all deficiencies have been corrected according to state records, the pattern of repeated assessment problems and complaint-triggered safety issues warrants careful consideration during any visit.
Oct 23, 2024Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Oct 23, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 13, 2023Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 18, 2022Routine9
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Aug 20, 2019Routine4
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Ownership & Operations
Who Operates This Facility
Laurelbrook Nursing Home
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit laurelbrook.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.