Laurel Brook Rehabilitation and Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 758 Google reviews

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What this means for your family
Laurel Brook offers a clean environment and a highly regarded rehabilitation program, particularly for those utilizing their specialized Korean-language unit. However, due to serious reports of neglect and communication failures, we strongly advise you to visit in person, observe staff interactions on weekends, and ensure you have a clear, written understanding of their discharge and billing policies before admission.
Google Reviews
Google Reviews
758 reviews on Google“Laurel Brook Rehabilitation and Healthcare Center receives high praise for its dedicated nursing and therapy teams, with many families highlighting the facility's cleanliness and the effectiveness of its rehabilitation programs. However, there are serious, recurring reports of neglect, rude staff behavior, and poor communication, particularly regarding patient safety and end-of-life care. Families should be aware that while many have positive experiences, there is a significant divide in the quality of care reported by different visitors.”
Quality Themes
Tap a score for detailsStrengths
- Effective and professional physical/occupational therapy
- Clean, well-maintained, and odor-free environment
- Dedicated Korean-language support and cultural programming
- Responsive and compassionate individual staff members
Concerns
- Slow or non-existent response to call buttons (mentioned by 3 reviewers)
- Rude, uncaring, or unprofessional staff behavior (mentioned by 5 reviewers)
- Poor communication regarding patient status and billing (mentioned by 3 reviewers)
- Mediocre or unappealing food quality (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 148 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's strong reputation for physical and occupational therapy, how do you integrate those services into a resident's daily routine to ensure they stay active?
- 2I noticed you offer specialized Korean-language support and cultural programming; could you tell me more about how these activities are structured for residents?
- 3When a resident needs assistance, what is the standard protocol for responding to call buttons, and how do you ensure that response times remain consistent throughout the day and night?
- 4We understand that clear communication is vital; what is your process for updating families on a loved one's medical status and handling any billing inquiries that may arise?
- 5Could you walk us through how your team manages medical emergencies or sudden changes in health status, especially during evening or weekend hours?
- 6We value a positive environment for our family member; how do you foster a supportive and professional culture among your staff to ensure every resident feels treated with kindness and respect?
Personalized based on this facility's data
Key Review Excerpts
“My mother is always doing something that puts her in rehab for a couple of weeks here and there. We have tried many different places, but this one has been the best.”
“My Father DIED here because of someone’s negligence. They gave home the wrong food and he choked and died. They tried to cover it up.”
“The only reason I didn't give a five star is because the food is not even a one star, it is disgusting. And the food service is probably only a two-three star.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports triggering 10 deficiencies, with the most recent complaints in November 2024 involving abuse protection and family notification failures. The facility shows persistent problems across surveys in medication management, fire safety systems, and infection control, with identical issues recurring from 2021 through 2024. While all deficiencies show correction dates, the pattern of repeated violations in critical safety areas suggests ongoing operational challenges that warrant careful consideration.
Jan 22, 2026Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nov 20, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jan 16, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 19, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Oct 16, 2024Routine26
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 16, 2024Complaint4
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Oct 16, 2024
$48,350
Fine
Dec 18, 2023
$3,145
Ownership & Operations
Who Operates This Facility
Laurel Brook Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Marquis Health Services
88 facilities nationwide
Chain avg rating: 3.0/5 · Rank 63 of 80
Ownership & Management
Owners
Yr 2013 Investment Tr Ua 03252013
Owner (parent company) · Organization
Flagler, Osher
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Kahanow, Aviva
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Kohn, Sara
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Kohn, Sean
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rokeach, Fraide
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rokowsky, Yitzchok
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
758 reviews from families & visitors
Official Website
Visit laurelbrookrehab.com
Medicare data downloads
Original nursing home datasets
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