See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid

Laurel Brook Rehabilitation and Healthcare Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

3718 Church Road, Ramblewood · Mount Laurel, NJ 08054220 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 758 Google reviews

5
4
3
2
1
Laurel Brook Rehabilitation and Healthcare Center Nursing Home in Mount Laurel, NJ — Street View
Street View

Watch Laurel Brook Rehabilitation and Healthcare Center

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

Laurel Brook offers a clean environment and a highly regarded rehabilitation program, particularly for those utilizing their specialized Korean-language unit. However, due to serious reports of neglect and communication failures, we strongly advise you to visit in person, observe staff interactions on weekends, and ensure you have a clear, written understanding of their discharge and billing policies before admission.

Google Reviews

Google Reviews

758 reviews on Google
Laurel Brook Rehabilitation and Healthcare Center receives high praise for its dedicated nursing and therapy teams, with many families highlighting the facility's cleanliness and the effectiveness of its rehabilitation programs. However, there are serious, recurring reports of neglect, rude staff behavior, and poor communication, particularly regarding patient safety and end-of-life care. Families should be aware that while many have positive experiences, there is a significant divide in the quality of care reported by different visitors.

Quality Themes

Tap a score for details
Food4.0Staff7.0Clean9.0Activities8.0MedsN/AMemory8.0Comms5.0Value4.0

Strengths

  • Effective and professional physical/occupational therapy
  • Clean, well-maintained, and odor-free environment
  • Dedicated Korean-language support and cultural programming
  • Responsive and compassionate individual staff members

Concerns

  • Slow or non-existent response to call buttons (mentioned by 3 reviewers)
  • Rude, uncaring, or unprofessional staff behavior (mentioned by 5 reviewers)
  • Poor communication regarding patient status and billing (mentioned by 3 reviewers)
  • Mediocre or unappealing food quality (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

2344.62025(94)4.72026(54)

Distribution · 148 analyzed

5
127
4
9
3
2
2
0
1
10

How They Respond to Reviews

23%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the facility's strong reputation for physical and occupational therapy, how do you integrate those services into a resident's daily routine to ensure they stay active?
  • 2I noticed you offer specialized Korean-language support and cultural programming; could you tell me more about how these activities are structured for residents?
  • 3When a resident needs assistance, what is the standard protocol for responding to call buttons, and how do you ensure that response times remain consistent throughout the day and night?
  • 4We understand that clear communication is vital; what is your process for updating families on a loved one's medical status and handling any billing inquiries that may arise?
  • 5Could you walk us through how your team manages medical emergencies or sudden changes in health status, especially during evening or weekend hours?
  • 6We value a positive environment for our family member; how do you foster a supportive and professional culture among your staff to ensure every resident feels treated with kindness and respect?

Personalized based on this facility's data


Key Review Excerpts

My mother is always doing something that puts her in rehab for a couple of weeks here and there. We have tried many different places, but this one has been the best.

Long-term resident's family · 2025★★★★★

My Father DIED here because of someone’s negligence. They gave home the wrong food and he choked and died. They tried to cover it up.

Family member · 2025☆☆☆☆

The only reason I didn't give a five star is because the food is not even a one star, it is disgusting. And the food service is probably only a two-three star.

Long-term resident's family · 2025★★★★
Source: 758 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.46hrs
61%
Registered nurses for medical care
Total Nursing
3.61hrs
88%
All nurses + aides combined
Staff Turnover
45%
Lower is better (< 30% = good)
RN Turnover
48%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

5

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility3.7%
Better than Avg
Here
3.7%
US
15.5%
NJ
12.7%
Burlington
10.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility22.9%
Worse than Avg
Here
22.9%
US
12.1%
NJ
11.7%
Burlington
17.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.1%
Better than Avg
Here
6.1%
US
15.3%
NJ
9.1%
Burlington
8.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.3%
Better than Avg
Here
13.3%
US
19.5%
NJ
18.9%
Burlington
20.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.7%
Better than Avg
Here
99.7%
US
93.4%
NJ
93.0%
Burlington
94.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility9.4%
Mixed vs Avgs
Here
9.4%
US
14.4%
NJ
9.2%
Burlington
8.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility69.3%
Worse than Avg
Here
69.3%
US
79.8%
NJ
80.1%
Burlington
76.1%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility74.5%
Worse than Avg
Here
74.5%
US
81.8%
NJ
78.7%
Burlington
75.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
1.6%
NJ
1.2%
Burlington
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
2penalties
Near state avg (8.5)
10 complaint-triggered
$51,495 in fines

Families have filed multiple complaint reports triggering 10 deficiencies, with the most recent complaints in November 2024 involving abuse protection and family notification failures. The facility shows persistent problems across surveys in medication management, fire safety systems, and infection control, with identical issues recurring from 2021 through 2024. While all deficiencies show correction dates, the pattern of repeated violations in critical safety areas suggests ongoing operational challenges that warrant careful consideration.

Jan 22, 2026Routine
7
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Nov 20, 2025Complaint
2
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Jan 16, 2025Complaint
1
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 19, 2024Complaint
1
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Oct 16, 2024Routine
26
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0835Potential for harm · WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0374Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0791Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0645Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0911Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0732Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Oct 16, 2024Complaint
4
0584Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Federal Penalties

Fine

Oct 16, 2024

$48,350

Fine

Dec 18, 2023

$3,145

Ownership & Operations

Who Operates This Facility

Owner / Operator

Laurel Brook Rehabilitation and Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Marquis Health Services

Chain Size

88 facilities nationwide

Chain avg rating: 3.0/5 · Rank 63 of 80

Ownership & Management

Owners

Yr 2013 Investment Tr Ua 03252013

Owner (parent company) · Organization

23%

Flagler, Osher

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Kahanow, Aviva

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Kohn, Sara

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Kohn, Sean

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Rokeach, Fraide

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Rokowsky, Yitzchok

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

M&t Bank5% or Greater Mortgage InterestBauer, GaryManaging Control - Governing BodyHarman, DinaManaging Control - Governing BodyPote, LaurenManaging Control - Governing BodyViroja, YogeshManaging Control - Governing Body
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call