Laurel Bay Health & Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 66 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (15 vs median 7)
Bottom 25% in NJ · Below recommended RN staffing · $15,873 in fines
What this means for your family
Laurel Bay shows strong results for short-term physical rehabilitation, with many patients regaining mobility. However, families should exercise extreme caution regarding medication management and supervision, as multiple reports of serious safety lapses and poor communication persist. We recommend frequent, unannounced visits to monitor your loved one's care directly.
Google Reviews
Google Reviews
66 reviews on Google“Laurel Bay Health & Rehabilitation Center receives polarized feedback, with many families praising the physical therapy department and the dedication of the administrative team. However, significant concerns regarding patient safety, medication management, and communication persist, with multiple reports of falls, neglect, and poor responsiveness to family inquiries.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy programs
- Warm and attentive nursing staff
- Clean and well-maintained facility
- Accessible and hands-on administrative leadership
Concerns
- Patient falls and lack of supervision (mentioned by 5 reviewers)
- Medication errors and mismanagement (mentioned by 4 reviewers)
- Poor communication and dishonesty with family members (mentioned by 3 reviewers)
- Substandard food quality and nutrition (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 69 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations?
- 2Given the importance of safety, what specific protocols or monitoring systems do you have in place to prevent resident falls and ensure adequate supervision?
- 3Could you walk me through your process for medication administration and how you ensure accuracy and clear communication with families regarding any changes?
- 4Since therapy programs are a noted strength here, how do you integrate those services into a resident's daily routine to keep them engaged?
- 5I see there have been some recent challenges regarding nutrition; what steps are you taking to improve the quality and variety of the dining experience for residents?
- 6How does your leadership team maintain transparent communication with families, especially when it comes to updates on a loved one's health status or care plan?
Personalized based on this facility's data
Key Review Excerpts
“I've been at Laurel Bay for 7 months and counting. So far I've gone from the wheelchair to the walker and now walking on my own. I went from oxygen dependent to just minimal use.”
“I was startled when the nurse came into room with an uncapped syringe & needle to administer an insulin injection. The room was crowded with visitors and I was surprised no one got a needle stick.”
“My loved one resided here for. Total of three months , she came in with very advanced dementia but other wise young (64) and healthy. She was on medications to help with some of her behaviors but rather than work with he”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
10
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaint reports resulting in recent deficiencies around accident prevention, care planning quality, and bladder/bowel care. The facility shows recurring issues across multiple surveys in fire safety systems, care planning and assessments, and infection control. While all deficiencies have correction dates, the pattern of repeated problems in core care areas and recent family complaints suggests ongoing quality concerns that warrant careful evaluation during any visit.
Jul 3, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jan 7, 2025Routine23
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure electrical receptacles or cover plates have distinctive color or marking.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Jan 7, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Jan 18, 2024Routine3
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Jan 18, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Sep 7, 2021Routine13
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jul 3, 2025
$15,873
Ownership & Operations
Who Operates This Facility
Laurel Bay Health & Rehabilitation Center
for profit
Ownership & Management
Owners
Willinger, Joel
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
66 reviews from families & visitors
Official Website
Visit arielbayrehab.com
Medicare data downloads
Original nursing home datasets
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