Lassen Nursing & Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 9 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (25 vs median 13.0)
- High staff turnover (54%)
- High RN turnover (54%)
Below average in CA · Below recommended RN staffing · Below chain average · No penalties on record
What this means for your family
While some individual caregivers are noted as compassionate, the facility has a documented pattern of severe understaffing and safety lapses. If you choose this facility, you must closely monitor response times to call lights and verify the security protocols regarding non-resident occupants.
Google Reviews
Google Reviews
9 reviews analyzed“Families should approach this facility with significant caution due to recurring reports of severe understaffing and safety concerns. While some individual nurses and CNAs are praised for their compassion, multiple reviewers highlight critical issues including inadequate response to calls for help, poor cleanliness, and a lack of oversight regarding resident safety.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate individual nurses and CNAs
- Positive experiences with certain rehabilitation staff
- Some administrative staff are described as awesome
Concerns
- Severe understaffing leading to poor care (mentioned by 2 reviewers)
- Inadequate response to residents calling for help (mentioned by 2 reviewers)
- Facility cleanliness and hygiene issues
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about some of your individual nurses and CNAs; how do you ensure that level of compassionate care is consistent across all shifts?
- 2With the recent focus on improving facility standards, what specific steps are being taken to enhance the cleanliness and hygiene of the resident rooms and common areas?
- 3How do you manage staffing levels during the night or weekend shifts to ensure that residents receive a timely response when they use their call lights?
- 4Could you tell us more about the specific programming and support available for residents in your memory care unit?
- 5What is the protocol for handling a medical emergency after hours, and how quickly can clinical staff respond?
- 6What kind of daily activities or social outings are available to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“I am a patient here because I had a stroke last year and I am very grateful for this place I would be probably in heaven if not for the nurses and staff here at Lassen nursing. Thank you”
“This place is filled with caring and compassionate Nurses and CNAs. I will not think twice about bringing my love ones here for care.”
“You will walk in the halls and see patient after patient just sitting yelling for help only to be helped with attitude. Now don't you know I've met some really awesome residents and a few awesome co workers, but that being said they are extremely understaffed”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
9
measures
3
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Residents needing more daily help over time
Residents on antipsychotic medication
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Lassen Nursing & Rehabilitation Center has concerning patterns of repeated deficiencies, with 33 complaint-triggered violations indicating families have filed reports about care issues. The facility struggles most with dietary services and food safety, medication management, and protection from abuse/neglect reporting. Problems persist across multiple years, with recent 2024-2025 complaints involving the same recurring issues in nutrition, pharmacy services, and resident safety, suggesting ongoing challenges despite reported corrections.
Feb 4, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Sep 12, 2025Complaint7
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Jul 17, 2025Complaint4
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Apr 17, 2025Complaint8
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Oct 24, 2024Routine17
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jul 31, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Ownership & Operations
Who Operates This Facility
Lassen Nursing & Rehabilitation Center
for profit
Chain Affiliation
Cambridge Healthcare Services
32 facilities nationwide
Chain avg rating: 2.6/5 · Rank 23 of 31
Ownership & Management
Owners
Crescent Facilities Operations LLC
Owner · Organization
Bering Properties LLC
Owner (parent company) · Organization
Ira & Rachel Smedra Family Irrevocable Gift Trust
Owner (parent company) · Organization
Jenmax Enterprises LLC
Owner (parent company) · Organization
Jennifer Nurit Smedra Trust 1997 Trust
Owner (parent company) · Organization
The Hyman & Betty Ingber Family Trust
Owner (parent company) · Organization
Wheaten LLC
Owner (parent company) · Organization
Win Win Enterprises, LLC
Owner (parent company) · Organization
Smedra, Jennifer
Owner (parent company)
Wintner, Francine
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Official Website
Visit lassennrc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.