Las Flores Convalescent Hospital
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 27 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (31 vs median 13.0)
Bottom 25% in CA · Critically understaffed (RN) · Low staff turnover (stable workforce) · Worst in PACIFIC HEALTHCARE HOLDINGS chain · $77,271 in fines
What this means for your family
While some families have had positive experiences with the physical therapy team, the frequency of reports regarding medical neglect and bedsores is deeply concerning. If you choose this facility, you must implement a rigorous schedule of unannounced visits to monitor hygiene and ensure staff are responding to your loved one's needs promptly.
Google Reviews
Google Reviews
27 reviews on Google“Families considering Las Flores Convalescent Hospital should exercise extreme caution due to serious allegations of medical neglect, including untreated bedsores and failure to respond to emergencies. While some family members praise the compassionate physical therapy and professional care for post-surgery recovery, there is a significant pattern of complaints regarding poor communication, unresponsiveness to phone calls, and restrictive visitation policies.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate post-surgery rehabilitation
- Effective physical therapy services
- Cleanliness in specific resident rooms
- Polite staff members in certain instances
Concerns
- Medical neglect and untreated bedsores (mentioned by 2 reviewers)
- Unresponsive communication and difficulty reaching staff (mentioned by 4 reviewers)
- Rude or unprofessional staff behavior (mentioned by 3 reviewers)
- Restrictive or difficult visitation processes (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about your post-surgery rehab and physical therapy; could you tell us more about how that program is structured for new residents?
- 2How does the nursing team ensure that skin integrity and wound care are closely monitored for every resident?
- 3What is the best way for our family to stay in regular contact with the nursing staff and receive updates on our loved one's condition?
- 4Could you walk us through the meal service and how you ensure the dining experience is both nutritious and enjoyable for the residents?
- 5What are the current policies regarding visiting hours, and how do you encourage family involvement in daily life?
- 6In the event of a medical emergency during the night, what is the specific protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Las Flores gave my mother compassionate and professional care after an unexpected surgery. The physical therapists helped her successfully transition from post-op to recovering at home.”
“At La Flores my husband was neglected and full of bedsore and now he is very ill and I want the world to know just how nasty they were”
“My dad love is there. He never complained hospital, always smelling good. And always clean, keep up the good and work, you're the best.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
10
measures
2
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Las Flores Convalescent Hospital has generated substantial concern with families filing 29 complaint reports, triggering multiple federal investigations for serious safety and care issues. The facility repeatedly struggles with accident prevention and safety supervision, medication management, and abuse prevention protocols. While all 105 identified deficiencies show correction dates, the persistent pattern of safety hazards and multiple reports of suspected abuse or neglect across recent years should prompt careful consideration before placement.
Mar 5, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 5, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Jul 29, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 3, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Mar 7, 2025Routine30
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Environmental Deficiencies
Provide enough space and equipment to meet each resident's needs
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Nov 1, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Federal Penalties
Fine
Mar 5, 2026
$30,135
Fine
Dec 5, 2025
$33,120
Fine
Oct 17, 2024
$31,811
Payment Denial
Oct 17, 2024
3-day denial
Fine
May 8, 2024
$12,340
Payment Denial
May 8, 2024
4-day denial
Ownership & Operations
Who Operates This Facility
Las Flores Convalescent Hospital
for profit
Chain Affiliation
Pacific Healthcare Holdings
15 facilities nationwide
Chain avg rating: 2.3/5 · Rank 14 of 15 (Worst)
Ownership & Management
Owners
Pacific Healthcare Holdings, INC.
Owner · Organization
Greenspoon, Aryen
Owner
Rechnitz, Tamar
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit healthy.kaiserpermanente.org
Medicare data downloads
Original nursing home datasets
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