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Nursing HomeMedicaid

Las Colinas of Westover

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

9738 Westover Hills Blvd, Far West Side · San Antonio, TX 78251140 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
2.7/5

based on 89 Google reviews

5
4
3
2
1

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What this means for your family

While the facility offers excellent physical therapy and a beautiful environment, the recurring reports of medication errors and hygiene neglect are critical red flags. If you choose this facility, you must implement a rigorous system for checking your loved one's hygiene and medication logs daily, as staff responsiveness to call lights is highly inconsistent.

Google Reviews

Google Reviews

89 reviews on Google
Families should approach this facility with significant caution due to frequent reports of neglect, including failure to provide medication, hygiene care, and timely response to call lights. While some reviewers praise the physical building and specific rehabilitation therapists, there is a recurring pattern of serious concerns regarding understaffing and poor management communication.

Quality Themes

Tap a score for details
Food1.0Staff3.0Clean4.0Activities7.0Meds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Modern and beautiful building design
  • Skilled physical and occupational therapy staff
  • Friendly reception and admissions staff
  • Engaging resident activities like bingo and karaoke

Concerns

  • Neglect of basic hygiene and call light responsiveness (mentioned by 6 reviewers)
  • Poor food quality, lack of variety, and temperature issues (mentioned by 5 reviewers)
  • Inability to reach staff or administration via telephone (mentioned by 4 reviewers)
  • Unprofessional or rude administrative/management behavior (mentioned by 4 reviewers)
  • Loss or theft of resident belongings (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'15(2)'17(15)'19(21)'21(8)'23(9)'25(13)'26(1)

Distribution · 92 analyzed

5
36
4
5
3
0
2
1
1
50

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard great things about the modern design of the building, but how do you ensure the resident rooms and common areas are cleaned and sanitized on a regular schedule?
  • 2Since the therapy staff is highly regarded, could you tell us more about how the physical and occupational therapy programs are integrated into a resident's daily routine?
  • 3What is the process for ensuring that call lights are answered promptly, especially during the night shifts?
  • 4We'd love to hear more about the social side of things—what kind of activities, like bingo or karaoke, are currently popular with the residents?
  • 5How do you manage meal service to ensure that food is served at the right temperature and that there is enough variety for different dietary needs?
  • 6In the event of a medical emergency after hours, what is the specific protocol for contacting doctors and notifying the family?

Personalized based on this facility's data


Key Review Excerpts

My mother-in-law has been there for 6 months and she's hardly having any more seizures (easily increased by stress), she has made friends and is even enjoying the activities. We saw the calendar on the wall and thought, yeah right, you do all that. But they really do.

Long-term resident's family · 2026★★★★

The building and outdoors area are beautifully designed and I felt like I was walking into a home. The staff were friendly and helpful.

Visitor · 2025★★★★★

I had the pleasure of being a guest at Las Colinas for 5 nights during the recent winter storm. I had a hot shower, 3 meals daily with Hot coffee every morning, clean clothes maintained by the laundry staff and returned all on the same day, a bed to sleep, and access to Direct TV.

Short-term guest · 2021★★★★★
Source: 89 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.42hrs
56%
Registered nurses for medical care
Total Nursing
3.58hrs
87%
All nurses + aides combined
Staff Turnover
44%
Lower is better (< 30% = good)
RN Turnover
33%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

14

measures

Worse Than Avg

3

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility2.7%
Better than Avg
Here
2.7%
US
15.4%
TX
9.4%
Bexar
10.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
12.1%
TX
2.5%
Bexar
2.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.2%
Better than Avg
Here
14.2%
US
19.5%
TX
18.4%
Bexar
21.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility12.1%
Better than Avg
Here
12.1%
US
19.4%
TX
14.2%
Bexar
17.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
TX
96.9%
Bexar
94.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility20.1%
Worse than Avg
Here
20.1%
US
14.4%
TX
16.1%
Bexar
16.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
TX
89.2%
Bexar
81.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.9%
Better than Avg
Here
96.9%
US
79.7%
TX
88.0%
Bexar
84.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
1.6%
TX
1.5%
Bexar
2.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
2penalties
Above state avg (9.1)
12 complaint-triggered
$38,630 in fines

Families have filed multiple complaints triggering inspections, with recurring issues in care planning, medication management, and infection control. The facility shows a pattern of deficiencies across surveys, though most violations have been corrected. Two recent issues from late 2024 remain without correction plans, including environmental safety and medical records management concerns.

Dec 5, 2025Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Dec 3, 2025Routine
15
0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0940Potential for harm · PatternCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program for all new and existing staff members.

0941Potential for harm · PatternCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.

0944Potential for harm · PatternCorrected

Administration Deficiencies

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

0947Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0901Potential for harm · PatternCorrected

Electrical Deficiencies

Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Nov 25, 2025Complaint
2
0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Sep 27, 2024Routine
12
0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0577Potential for harm · PatternCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Aug 6, 2024Complaint
2
0755Immediate jeopardy · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0760Immediate jeopardy · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Apr 30, 2024Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Federal Penalties

Fine

Aug 6, 2024

$25,233

Fine

Dec 11, 2023

$13,397

Ownership & Operations

Who Operates This Facility

Owner / Operator

Medina County Hospital District

Organization Type

for profit

Management Company

CHP LAS COLINAS OPCO, LLC

Administrator

MR. ANDRE C DALBERGO

Chain Affiliation

Chain Name

Caring Healthcare Group

Chain Size

14 facilities nationwide

Chain avg rating: 3.2/5 · Rank 10 of 13

Ownership & Management

Owners

Medina County Hospital District

Owner · Organization

100%

Key personnel

Bell, BillieW-2 Managing EmployeeFrosch, KevinW-2 Managing EmployeeCarter Krieger, LoriOfficer / DirectorBain, WilliamOfficer / DirectorBell, BillieOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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