Las Colinas of Westover
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 89 Google reviews
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What this means for your family
While the facility offers excellent physical therapy and a beautiful environment, the recurring reports of medication errors and hygiene neglect are critical red flags. If you choose this facility, you must implement a rigorous system for checking your loved one's hygiene and medication logs daily, as staff responsiveness to call lights is highly inconsistent.
Google Reviews
Google Reviews
89 reviews on Google“Families should approach this facility with significant caution due to frequent reports of neglect, including failure to provide medication, hygiene care, and timely response to call lights. While some reviewers praise the physical building and specific rehabilitation therapists, there is a recurring pattern of serious concerns regarding understaffing and poor management communication.”
Quality Themes
Tap a score for detailsStrengths
- Modern and beautiful building design
- Skilled physical and occupational therapy staff
- Friendly reception and admissions staff
- Engaging resident activities like bingo and karaoke
Concerns
- Neglect of basic hygiene and call light responsiveness (mentioned by 6 reviewers)
- Poor food quality, lack of variety, and temperature issues (mentioned by 5 reviewers)
- Inability to reach staff or administration via telephone (mentioned by 4 reviewers)
- Unprofessional or rude administrative/management behavior (mentioned by 4 reviewers)
- Loss or theft of resident belongings (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 92 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about the modern design of the building, but how do you ensure the resident rooms and common areas are cleaned and sanitized on a regular schedule?
- 2Since the therapy staff is highly regarded, could you tell us more about how the physical and occupational therapy programs are integrated into a resident's daily routine?
- 3What is the process for ensuring that call lights are answered promptly, especially during the night shifts?
- 4We'd love to hear more about the social side of things—what kind of activities, like bingo or karaoke, are currently popular with the residents?
- 5How do you manage meal service to ensure that food is served at the right temperature and that there is enough variety for different dietary needs?
- 6In the event of a medical emergency after hours, what is the specific protocol for contacting doctors and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“My mother-in-law has been there for 6 months and she's hardly having any more seizures (easily increased by stress), she has made friends and is even enjoying the activities. We saw the calendar on the wall and thought, yeah right, you do all that. But they really do.”
“The building and outdoors area are beautifully designed and I felt like I was walking into a home. The staff were friendly and helpful.”
“I had the pleasure of being a guest at Las Colinas for 5 nights during the recent winter storm. I had a hot shower, 3 meals daily with Hot coffee every morning, clean clothes maintained by the laundry staff and returned all on the same day, a bed to sleep, and access to Direct TV.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering inspections, with recurring issues in care planning, medication management, and infection control. The facility shows a pattern of deficiencies across surveys, though most violations have been corrected. Two recent issues from late 2024 remain without correction plans, including environmental safety and medical records management concerns.
Dec 5, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Dec 3, 2025Routine15
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Nov 25, 2025Complaint2
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 27, 2024Routine12
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Aug 6, 2024Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Apr 30, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Aug 6, 2024
$25,233
Fine
Dec 11, 2023
$13,397
Ownership & Operations
Who Operates This Facility
Medina County Hospital District
for profit
CHP LAS COLINAS OPCO, LLC
MR. ANDRE C DALBERGO
Chain Affiliation
Caring Healthcare Group
14 facilities nationwide
Chain avg rating: 3.2/5 · Rank 10 of 13
Ownership & Management
Owners
Medina County Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
89 reviews from families & visitors
Official Website
Visit caringhealthcare.net
Medicare data downloads
Original nursing home datasets
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