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Nursing HomeMedicaid

Lakeview Healthcare and Rehab

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

15 West Willow Street, Smethport, PA 1674934 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 13 Google reviews

5
4
3
2
1
Lakeview Healthcare and Rehab Nursing Home in Smethport, PA — Street View
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What this means for your family

The facility is highly regarded for its bedside care and rehabilitation therapy, making it a strong candidate for short-term recovery. However, families should be aware of potential management issues and should verify the frequency of hygiene assistance, such as bathing, during their initial tour.

Google Reviews

Google Reviews

13 reviews analyzed
Lakeview Healthcare and Rehab receives praise for its friendly, family-oriented staff and effective post-surgery therapy services. However, concerns have been raised regarding management leadership and the frequency of basic hygiene care, such as showers for residents.

Quality Themes

Tap a score for details
FoodN/AStaff7.0Clean3.0ActivitiesN/AMedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Friendly and helpful nursing staff
  • Effective post-surgery rehabilitation
  • Welcoming, home-like environment

Concerns

  • Poor management and leadership communication (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'18(1)'20(1)'22(3)'24(1)'26(2)

Distribution

5
5
4
0
3
1
2
0
1
1

How They Respond to Reviews

77%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It's wonderful to see how much the nursing staff engages with residents; how do you ensure that this level of personal care stays consistent across all shifts?
  • 2Since the facility has such a cozy, home-like feel, what kind of daily activities or social outings do you have planned to keep residents connected?
  • 3I noticed the management is very active in responding to feedback; how does the leadership team use resident and family input to make improvements around the facility?
  • 4What specific steps are being taken to maintain the cleanliness and upkeep of the resident rooms and common areas?
  • 5In the event of a medical emergency during the night, what is the protocol for notifying the family and ensuring immediate care?
  • 6For residents transitioning from a hospital, how does your rehabilitation program specifically tailor exercises to their post-surgery needs?

Personalized based on this facility's data


Key Review Excerpts

I have never been more appalled by a director of nursing than I was with Buffy. She is condescending to staff and family. She out right gives false information and calls it education.

Family member · 2022☆☆☆☆

My dad came here after surgery for therapy. Great staff. They treated him like he was family.

Rehab patient's family · 2025★★★★★

To the CNA staff, you deserve a 5 star review. I saw many of you go above and beyond. I saw and heard how you were mistreated by management.

Family member · 2022☆☆☆☆
Source: 13 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.10hrs
OK
Registered nurses for medical care
Total Nursing
4.48hrs
OK
All nurses + aides combined
Staff Turnover
37%
Lower is better (< 30% = good)
RN Turnover
30%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

8

measures

Worse Than Avg

6

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility13.0%
Better than Avg
Here
13.0%
US
15.4%
PA
17.8%
Mc kean
26.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility82.4%
Worse than Avg
Here
82.4%
US
93.4%
PA
87.1%
Mc kean
94.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
12.1%
PA
8.3%
Mc kean
2.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility15.3%
Better than Avg
Here
15.3%
US
19.5%
PA
19.9%
Mc kean
24.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility22.9%
Worse than Avg
Here
22.9%
US
15.3%
PA
18.4%
Mc kean
18.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.1%
Worse than Avg
Here
26.1%
US
19.4%
PA
26.0%
Mc kean
25.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility51.3%
Worse than Avg
Here
51.3%
US
79.7%
PA
68.7%
Mc kean
81.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility75.6%
Mixed vs Avgs
Here
75.6%
US
81.8%
PA
69.2%
Mc kean
81.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
PA
1.4%
Mc kean
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
2penalties
Well below state avg (10.1)
6 complaint-triggered
$6,631 in fines

This facility has concerning patterns with families filing seven complaints triggering inspections, resulting in 25 total deficiencies. The most recurring issues involve administration and compliance problems, care planning deficiencies, and medication management failures. While all deficiencies show correction dates, the repeated administrative violations across multiple complaint-driven surveys suggest ongoing operational challenges that families should investigate thoroughly before placement.

May 30, 2025Routine
4
0557MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0641MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0695MinorCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jun 18, 2024Routine
7
0655ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0553MinorCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695MinorCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0041MinorCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

Feb 28, 2024Complaint
2
0836SevereCorrected

Administration Deficiencies

Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

0756ModerateCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Nov 22, 2023Complaint
2
0836ModerateCorrected

Administration Deficiencies

Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jul 7, 2023Routine
7
0761ModerateCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0883ModerateCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0625MinorCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0758MinorCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0868MinorCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0039MinorCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

May 24, 2023Complaint
2
0836ModerateCorrected

Administration Deficiencies

Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

0678ModerateCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

Federal Penalties

Fine

Nov 22, 2023

$6,631

Payment Denial

Nov 22, 2023

50-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Lakeview Healthcare and Rehab

Organization Type

for profit

Chain Affiliation

Chain Name

Bonamour Health Group

Chain Size

5 facilities nationwide

Chain avg rating: 1.6/5 · Rank 1 of 5 (Best)

Ownership & Management

Owners

Zidele, Yeshayahu

Owner

50%

Zidele, Mordechai

Owner

Zidele, Yeshayahu

Owner (parent company)

Key personnel

Bonamour Health Group LLCManagerBarber, PatriciaManagerBonamour Health Group LLCAdp of the SnfBarber, PatriciaAdp of the SnfRoscoe, BrandonAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

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