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Nursing HomeMedicaid

Lakeview Health Center

Strong Medicare quality ratings; families often praise compassionate and kind caregivers. Still worth an in-person visit.

962 E Garland St E, West Salem, WI 5466949 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 7 Google reviews

5
4
3
2
1
Lakeview Health Center Nursing Home in West Salem, WI — Street View
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What this means for your family

The facility has a strong reputation for compassionate care, especially for residents with Alzheimer's or dementia. While the staff and cleanliness are major strengths, there is an isolated 1-star review that, while lacking detail, suggests a need to verify recent care consistency during your visit.

Google Reviews

Google Reviews

7 reviews on Google
Families can expect a welcoming environment with a highly praised, compassionate caregiving team, particularly noted for memory care support. While some visitors find the facility extremely clean and pleasant, there is a single instance of a very poor experience that lacks detail.

Quality Themes

Tap a score for details
FoodN/AStaff10.0Clean10.0ActivitiesN/AMedsN/AMemory10.0CommsN/AValueN/A

Strengths

  • Compassionate and kind caregivers
  • Extremely clean facility
  • Welcoming and friendly atmosphere
  • Effective memory care support

Rating Trends

Tap a year to see what changed

2345.02018(1)5.02019(1)3.02023(2)5.02025(2)4.02026(1)

Distribution · 7 analyzed

5
5
4
1
3
0
2
0
1
1

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1With your impressive 5-star CMS rating for staffing, how do you ensure that the care remains personalized for each of our 49 residents?
  • 2I noticed you are very responsive to feedback; how does the team incorporate family suggestions into the daily care plan?
  • 3Since you have such a high health inspection rating, what specific protocols do you have in place to maintain that level of clinical excellence?
  • 4What does a typical day of social activities and engagement look like for the residents here?
  • 5In the event of a medical emergency during the night, what is the immediate process for notifying the family and coordinating care?
  • 6How do you manage the two recent state violations to ensure they don't impact the high quality of care your residents receive?

Personalized based on this facility's data


Key Review Excerpts

The facility is very welcoming! Friendly staff, extremely clean, kind and considerate caregivers. The birds singing were a cheerful and sweet sound when I stopped by.

Visitor · 2023★★★★★

Caring, companionate staff who did a wonderful job taking care of my father who had Alzheimer’s. So glad he spent the last year of his life with this team. Thank you

Long-term resident's family · 2019★★★★★
Source: 7 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.45hrs
OK
Registered nurses for medical care
Total Nursing
5.86hrs
OK
All nurses + aides combined
Staff Turnover
39%
Lower is better (< 30% = good)
RN Turnover
29%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
1/ 5
Better Than Avg

7

measures

Worse Than Avg

7

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility62.7%
Worse than Avg
Here
62.7%
US
15.5%
WI
15.9%
La crosse
19.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility35.0%
Worse than Avg
Here
35.0%
US
19.5%
WI
16.8%
La crosse
16.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
WI
5.2%
La crosse
4.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
WI
95.0%
La crosse
88.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility22.7%
Worse than Avg
Here
22.7%
US
14.4%
WI
16.7%
La crosse
17.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.6%
Worse than Avg
Here
27.6%
US
19.4%
WI
25.0%
La crosse
22.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility95.5%
Mixed vs Avgs
Here
95.5%
US
81.8%
WI
86.6%
La crosse
96.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
Well below state avg (9.8)

Lakeview Health Center has a mixed record with 13 deficiencies across three surveys, showing recurring issues in fire safety, electrical systems, and infection control that persist across multiple inspections. The facility has repeatedly struggled with smoke detection systems, sprinkler maintenance, and proper electrical equipment usage, with some problems reappearing even after correction. While all deficiencies have correction plans, the pattern of recurring safety and infection control issues warrants careful consideration during your visit.

Jul 16, 2025Routine
7
0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0347Potential for harm · PatternCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

May 15, 2024Routine
4
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Apr 19, 2023Routine
2
0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0919Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Lakeview Health Center

Organization Type

government

Ownership & Management

Owners

County of La Crosse

Owner · Organization

100%

Key personnel

County of La Crosse5% or Greater Mortgage InterestCounty of La CrosseManagerBriseno, JenniferManagerCogbill, ElizabethManagerPlachecki, WandaManager
Source: Medicare provider data

Contact

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References & Resources

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