Nursing HomeMedicaid Top Rated

Lakeside Center for Rehabilitation and Healing

Strong Medicare quality ratings; families often praise clean, odor-free environment. Still worth an in-person visit.

11411 Armsdale Road, Biscayne · Jacksonville, FL 32218|122 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.4/5

based on 331 Google reviews

(904) 714-3793 Directions Website

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What this means for your family

While the facility is visually clean and has a strong activities program, the recent trend in reviews indicates serious lapses in basic patient care and staffing response times. If you are considering this facility, we strongly recommend conducting unannounced visits during weekends or evenings to observe staffing levels and response times firsthand.

Google Reviews

331 reviews on Google

“Lakeside Center for Rehabilitation and Healing receives polarized feedback, with many visitors praising the facility's cleanliness, festive atmosphere, and friendly staff. However, a significant number of family members and former patients report critical failures in basic care, including long response times for call lights, neglect regarding hygiene and toileting, and understaffing. Families considering this facility should weigh the positive aesthetic and initial impressions against serious concerns regarding the consistency of daily patient care.”

Quality Themes

Tap a score for details

Strengths

Clean, odor-free environment
Friendly and welcoming staff
Well-decorated and festive atmosphere
Effective rehabilitation therapy programs

Concerns

Slow response times to call lights and patient requests (mentioned by 6 reviewers)
Hygiene neglect (patients left soiled for extended periods) (mentioned by 5 reviewers)
Understaffing and staff burnout (mentioned by 4 reviewers)
Medication administration delays (mentioned by 2 reviewers)
Pest issues (roaches) (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 219 analyzed

179

How They Respond to Reviews

47%response rate

This facility responds to some reviews.

Questions for Your Tour

1It is so wonderful to see how festive and beautifully decorated the common areas are; what kind of social activities or seasonal celebrations do you have planned for the residents this month?
2We noticed how clean and pleasant the facility smells; what specific protocols do you have in place to ensure that resident hygiene and room cleanliness are maintained consistently throughout the day?
3With the high-quality rehabilitation programs you offer, how do you coordinate with the therapy team to ensure a resident's specific recovery goals are being met?
4How does the nursing team manage medication schedules to ensure everything is administered accurately and on time, especially during busy shift changes?
5What is the process for responding to call lights, and how do you ensure that residents' requests are addressed promptly even when the facility is at full capacity?
6In the event of a medical emergency after hours, what is the protocol for contacting physicians and ensuring immediate care is provided?

Personalized based on this facility's data

Key Review Excerpts

“My mother went there and was there for two weeks. During that time at least 10 times she was left to use the restroom on herself then left for over 2 hours to sit/lay in it. Her call light was never answered under an hour.”

Long-term resident's family · 2026★☆☆☆☆

“Nearly 6 months has passed, and I continue to be pleased with this facility and the compassion from the staff has been remarkable the entire time.”

Long-term resident's family · 2025★☆☆☆☆

“The facility is very clean and friendly. I'm not one for nursing homes and dementia units but when it has to happen, I would recommend Lakeside Center for ur loved ones.”

Memory care family member · 2025★★★★★

Source: 331 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.55hrs

73%

Registered nurses for medical care

Total Nursing

3.59hrs

87%

All nurses + aides combined

Staff Turnover

58%

Lower is better (< 30% = good)

RN Turnover

68%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility4.2%

Better than Avg

Here

4.2%

19.4%

11.5%

Duval

12.6%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility4.7%

Better than Avg

Here

4.7%

15.5%

8.7%

Duval

10.7%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility5.8%

Better than Avg

Here

5.8%

14.4%

9.1%

Duval

8.2%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility11.5%

Better than Avg

Here

11.5%

19.5%

15.0%

Duval

17.2%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

98.1%

Duval

98.1%

😔

Residents with depression symptoms

↓ Lower is better

This Facility6.2%

Mixed vs Avgs

Here

6.2%

12.1%

4.1%

Duval

4.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.6%

Better than Avg

Here

99.6%

81.8%

94.8%

Duval

94.6%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility97.2%

Better than Avg

Here

97.2%

79.8%

94.7%

Duval

94.4%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.2%

Better than Avg

Here

1.2%

1.6%

1.5%

Duval

1.2%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies

Well below state avg (7.3)

1 complaint-triggered

This facility has a pattern of recurring safety issues, with families filing at least one complaint that triggered an inspection regarding nursing staffing requirements. The most frequent problems involve fire safety systems, respiratory care, and electrical safety, with sprinkler system deficiencies appearing in multiple surveys. While all identified issues have correction dates, the repetition of safety-related problems across different survey periods suggests ongoing operational challenges that families should discuss during visits.

Oct 2, 2025Routine5 findings

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Aug 29, 2025Complaint1 finding

0727Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Nov 2, 2023Routine1 finding

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Jan 13, 2022Routine5 findings

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Lakeside Center for Rehabilitation and Healing

Organization Type

for profit

Chain Affiliation

Chain Name

Summit Care

Chain Size

22 facilities nationwide

Chain avg rating: 3.2/5 · Rank 4 of 20 (Best)

Ownership & Management

Owners

Lakeside Snf Operations Holdings LLC

Owner · Organization

100%

Ch Lakeside Holdings LLC