Jacksonville Nursing and Rehab Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.
based on 101 Google reviews
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What this means for your family
While recent reviews highlight significant improvements under new management and a strong therapy department, the facility has a documented history of serious hygiene and staffing issues. We strongly recommend visiting in person to inspect the cleanliness of the rooms and asking the administrator directly about their current pest control protocols and weekend staffing ratios.
Google Reviews
Google Reviews
101 reviews on Google“Jacksonville Nursing and Rehab Center receives highly polarized feedback, with many families praising the recent management team and therapy department for successful recoveries, while others report severe, recurring issues with hygiene and neglect. While some visitors describe a clean, restaurant-like dining experience, multiple reviewers have raised serious concerns regarding pest infestations and inconsistent responsiveness from nursing staff. Families should carefully weigh the reported improvements under current leadership against historical and ongoing complaints about facility maintenance and care standards.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Compassionate and attentive nursing staff
- Recent improvements under new administrative leadership
- Clean and well-maintained dining environment
Concerns
- Pest infestations (roaches) (mentioned by 6 reviewers)
- Neglect and slow response to call lights (mentioned by 7 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
- Inconsistent hygiene and cleanliness in patient rooms (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 91 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that staffing levels are a primary focus for the facility; how do you currently manage call light response times to ensure residents receive timely assistance?
- 2Given that some families have expressed concerns regarding room hygiene, what is your current protocol for deep cleaning and maintaining the cleanliness of individual resident rooms?
- 3I see that the facility has been proactive in responding to online feedback; what is the best way for family members to communicate with the nursing team to ensure we stay updated on our loved one's care?
- 4The therapy team here is highly regarded; how do you integrate their physical and occupational rehabilitation programs into the daily routine of residents?
- 5What steps has the new administrative leadership taken to address past concerns regarding pest control and overall facility maintenance?
- 6How does your team handle medication management and medical emergencies to ensure residents receive consistent, high-quality care throughout the day and night?
Personalized based on this facility's data
Key Review Excerpts
“Our loved one was in the Alzheimer’s unit for four years. The care he received was excellent and the staff are truly unsung heroes.”
“The dining experience for your loved one at this facility is like going to an upscale restaurant. The employees take the resident orders and serve them just like a restaurant.”
“I had to ask for a meeting w/admin to communicate the end goal/care plan. I got the meeting 2 days prior to them discharging her. Nurses were short staffed. A CNA had to serve food trays on one occasion, their clients had to wait to be changed and tendered too.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Jacksonville Nursing and Rehab Center shows a pattern of recurring deficiencies in respiratory care and treatment quality across multiple surveys, with families filing complaints in 2023 about living conditions and care standards. The facility has consistently corrected identified issues, but problems with safety supervision, pain management, and building safety systems suggest ongoing operational challenges that families should discuss during visits.
May 1, 2025Routine4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Jun 2, 2023Routine3
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Jun 2, 2023Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 23, 2021Routine2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Ownership & Operations
Who Operates This Facility
Jacksonville Nursing and Rehab Center
for profit
Chain Affiliation
Sovereign Healthcare Holdings
43 facilities nationwide
Chain avg rating: 3.5/5 · Rank 2 of 43 (Best)
Ownership & Management
Owners
Sovereign Healthcare Holdings LLC
Owner · Organization
Cronquist 2015 Family Tr
Owner (parent company) · Organization
John J Notermann Business Tr
Owner (parent company) · Organization
Mangine, John
Owner (parent company)
Notermann, Brenda
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
101 reviews from families & visitors
Official Website
Visit jacksonvillenursingandrehab.com
Medicare data downloads
Original nursing home datasets
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