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Nursing HomeMedicaid

Lakeport Post Acute

Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy teams. Still worth an in-person visit.

1291 Craig Avenue, Lakeport, CA 9545381 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 44 Google reviews

5
4
3
2
1
Lakeport Post Acute Nursing Home in Lakeport, CA — Street View
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What this means for your family

This facility is an excellent choice for patients requiring intensive physical or occupational therapy, as the rehab team is frequently cited as world-class. However, families should closely monitor nursing responsiveness and medication management, as some past experiences indicate delays in answering call lights and inconsistent nursing care.

Google Reviews

Google Reviews

44 reviews analyzed
Families considering Lakeport Post Acute will find a facility highly praised for its exceptional physical and occupational therapy teams and a clean, comfortable environment. While many reviewers highlight the kindness of the staff, there are significant concerns regarding inconsistent nursing responsiveness and occasional medical errors. The facility is particularly noted for being a strong choice for post-surgical rehabilitation and hospice comfort care.

Quality Themes

Tap a score for details
Food8.0Staff8.0Clean9.0ActivitiesN/AMedsN/AMemoryN/AComms6.0ValueN/A

Strengths

  • Exceptional physical and occupational therapy teams
  • Clean and well-maintained facility
  • Compassionate and professional therapy staff
  • Friendly and attentive dietary services

Concerns

  • Slow response times to call lights/assistance requests (mentioned by 2 reviewers)
  • Inconsistency in nursing and CNA care quality (mentioned by 2 reviewers)
  • Reported medical errors or mismanagement of care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(4)'21(1)'24(2)'26(5)

Distribution

5
31
4
6
3
1
2
1
1
4

How They Respond to Reviews

20%response rate
Good

The owner provides personalized, empathetic responses that specifically reference details from the reviews, such as mentioning specific departments or staff members. The tone is consistently warm, professional, and focused on expressing gratitude and mission-driven care.

Questions for Your Tour

  • 1We've heard wonderful things about your physical and occupational therapy teams; could you tell us more about how they work with residents to help them regain independence?
  • 2Since we noticed your dietary services are highly regarded, could you describe how much input residents have in their daily meal choices?
  • 3How do you ensure that nursing and CNA staff are able to respond promptly to call lights, especially during the night shifts?
  • 4What specific protocols do you have in place to prevent medical errors and ensure consistent care during shift changes?
  • 5Could you walk us through the process of how a medical emergency is managed here if a doctor isn't immediately on-site?
  • 6What kind of daily social activities or group outings are available to keep residents engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

The physical therapy there was a lifesaver! The PTs were so caring and helpful and really made the difference in her recovery!

Long-term resident's family · 2025★★★★★

The nurses and CNAs were absolutely wonderful, the food was surprisingly great, and the physical and occupational therapy team—especially Shobha, Keysap, Stuart, Jesus, and their whole crew—were phenomenal.

Rehab patient · 2025★★★★★

My 90 year old father came here for comfort (hospice) care two weeks ago. Literally everyone there were kind, helpful and it was a good feeling knowing they were looking after him.

Hospice patient's family · 2025★★★★★
Source: 44 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.36hrs
48%
Registered nurses for medical care
Total Nursing
3.32hrs
81%
All nurses + aides combined
Staff Turnover
39%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

15

measures

Worse Than Avg

1

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.5%
Better than Avg
Here
1.5%
US
12.1%
CA
7.0%
Lake
37.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility2.6%
Better than Avg
Here
2.6%
US
15.4%
CA
11.6%
Lake
14.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.0%
Better than Avg
Here
4.0%
US
14.4%
CA
10.4%
Lake
10.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Lake
91.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.7%
Better than Avg
Here
6.7%
US
15.3%
CA
10.5%
Lake
11.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility22.2%
Worse than Avg
Here
22.2%
US
19.5%
CA
13.7%
Lake
14.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.3%
Better than Avg
Here
97.3%
US
79.7%
CA
93.2%
Lake
73.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.6%
Better than Avg
Here
99.6%
US
81.8%
CA
94.2%
Lake
76.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
1.6%
CA
1.5%
Lake
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
Near state avg (15.4)
8 complaint-triggered

Lakeport Post Acute has significant ongoing issues with nursing staffing levels, care planning, and fire safety equipment appearing repeatedly across multiple surveys from 2022 to 2025, suggesting persistent problems with correcting deficiencies. Families have filed complaints that triggered investigations into resident rights violations, safety hazards, and care quality concerns. While all 71 deficiencies show correction dates, the recurring nature of core care issues raises concerns about sustained improvement.

Jun 19, 2025Routine
15
0725ModerateCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0345ModerateCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0355ModerateCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0918ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0697ModerateCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0761ModerateCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0759MinorCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0812MinorCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0554MinorCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0161MinorCorrected

Construction Deficiencies

Use approved construction type or materials.

0363MinorCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0032MinorCorrected

Emergency Preparedness Deficiencies

Provide primary/alternate means for communication.

Feb 25, 2025Complaint
1
0658ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Dec 18, 2023Routine
27
0574ModerateCorrected

Resident Rights Deficiencies

The resident has the right to receive notices in a format and a language he or she understands.

0804ModerateCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0813ModerateCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

0837ModerateCorrected

Administration Deficiencies

Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.

0868ModerateCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0345ModerateCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0347ModerateCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0712ModerateCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Moderate

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0657ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0726ModerateCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0943ModerateCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

0355ModerateCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363ModerateCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0920ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0644MinorCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0655MinorCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0685MinorCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0745MinorCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0803MinorCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0908MinorCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0161MinorCorrected

Construction Deficiencies

Use approved construction type or materials.

0353MinorCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0004MinorCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0039MinorCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

Dec 18, 2023Complaint
2
0551MinorCorrected

Resident Rights Deficiencies

Give the resident's representative the ability to exercise the resident's rights.

0573MinorCorrected

Resident Rights Deficiencies

Let each resident or the resident's legal representative access or purchase copies of all the resident's records.

Nov 6, 2023Complaint
1
0550ModerateCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Oct 5, 2023Complaint
1
0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Lakeport Post Acute

Organization Type

for profit

Chain Affiliation

Chain Name

Pacs Group

Chain Size

264 facilities nationwide

Chain avg rating: 2.9/5 · Rank 80 of 260

Ownership & Management

Key personnel

Feramisco, JamisonContracted Managing EmployeePloeger, CorbynW-2 Managing EmployeeApt, FrederickOfficer / DirectorHancock, MarkOfficer / DirectorJergensen, JoshuaOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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