Lakeland Village Nursing Facility
Strong Medicare quality ratings; families often praise dedicated long-term care staff. Still worth an in-person visit.
based on 17 Google reviews
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What this means for your family
While the facility has a history of providing long-term care for individuals with special needs, recent reports of unprofessional staff conduct and poor management responsiveness are concerning. We strongly recommend scheduling an in-person tour to observe staff interactions directly and asking management specifically about their social media and privacy policies.
Google Reviews
Google Reviews
17 reviews on Google“Lakeland Village is a facility that serves individuals with developmental disabilities, though it receives highly polarized feedback. While some long-term families praise the dedicated care provided to residents, recent reviews highlight significant concerns regarding professional conduct, staff behavior on social media, and rude interactions.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated long-term care staff
- Supportive environment for residents with special needs
- Well-maintained grounds
Concerns
- Unprofessional and rude staff behavior (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With a 5-star staffing rating, how do you ensure that the high level of care translates into consistent, positive daily interactions between staff and residents?
- 2I noticed some feedback regarding communication and staff professionalism; what steps is the leadership team taking to ensure families feel heard and that staff interactions remain supportive and respectful?
- 3Given the 2-star health inspection rating, what specific improvements or changes have been implemented recently to address those findings and enhance the quality of care?
- 4The grounds here are beautiful—what kind of daily activities or outdoor programs do you offer to help residents make the most of the facility's setting?
- 5Since you have a capacity of 93 residents, how do you manage personalized care plans to ensure each individual’s specific medical needs are met promptly?
- 6In the event of a medical emergency, what is your protocol for notifying family members and coordinating with local medical services?
Personalized based on this facility's data
Key Review Excerpts
“My sister has been a resident at Lakeland since 1957. I cannot say enough good things about how wonderful the people who care for Debbie are.”
“A staff member named Ashley from this facility has been going around social media sharing experiences between clients... The director (Kristina Frontino) has been contacted with nothing done regarding this.”
“The clients will always be the most wonderful thing about Lakeland Village. 1 star for the job having good benefits. 1 star for those clients who made my years worth it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
9
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents who got a urinary tract infection
Residents who were physically restrained
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Lakeland Village has concerning patterns of abuse protection failures and accident prevention issues, with families filing multiple complaints that triggered investigations. The facility has repeatedly struggled with protecting residents from abuse and neglect, fire safety systems, and nutrition services, with some issues recurring across multiple surveys despite reported corrections. While the facility states all deficiencies have correction dates, the persistent nature of serious safety concerns warrants careful consideration.
Dec 15, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 27, 2025Routine10
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Oct 27, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 7, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 14, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jan 23, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Lakeland Village Nursing Facility
government
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit dshs.wa.gov
Medicare data downloads
Original nursing home datasets
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