Lakeland Rehab & Healthcare Center
Strong Medicare quality ratings; families often praise friendly and attentive staff members. Still worth an in-person visit.
based on 55 Google reviews
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What this means for your family
While some visitors describe a pleasant environment, the facility has significant, recurring reports of poor hygiene and medical neglect. We strongly advise families to conduct an unannounced visit to inspect room cleanliness and observe staff-to-resident interaction levels before making a decision.
Google Reviews
Google Reviews
55 reviews on Google“Lakeland Rehab & Healthcare Center receives highly polarized feedback, with some visitors praising the facility's atmosphere and staff, while others report severe concerns regarding hygiene and medical neglect. Critical reviews frequently cite issues with cleanliness, such as persistent odors and uncleaned rooms, alongside serious allegations regarding inadequate wound care and staffing shortages. Families should be aware of the stark contrast between reports of a 'home-like' environment and accounts of neglected medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and attentive staff members
- Welcoming and home-like facility atmosphere
- Effective physical therapy services
Concerns
- Poor facility cleanliness and persistent odors (mentioned by 4 reviewers)
- Understaffing leading to slow response times (mentioned by 3 reviewers)
- Inadequate medical and wound care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 53 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that input to improve the daily experience for residents?
- 2With the current staffing levels, what specific protocols do you have in place to ensure residents receive timely assistance when they call for help?
- 3I’ve read some concerns regarding facility maintenance and odors; could you walk me through your current housekeeping schedule and how you manage deep cleaning in resident areas?
- 4Given the feedback regarding medical and wound care, what is your process for monitoring complex health needs and ensuring consistent communication with families about changes in condition?
- 5What steps are being taken to enhance the dining experience and variety of meal options for residents?
- 6Could you share what a typical afternoon looks like in terms of social activities or engagement opportunities for residents who are looking to stay active?
Personalized based on this facility's data
Key Review Excerpts
“Her wounds on her legs were so bad that it looked like she just went through a fire.”
“It smelled like urine down the hallway (4)! Made it to her room and her bathroom looked like it hadn't been cleaned in a week, it smelled like a port a potty.”
“I get they are understaffed and busy but I definitely thi”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
2
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering inspections, including serious concerns about resident abuse protection and medication management that have recurred across surveys. The facility has faced deficiencies in preventing abuse and neglect, providing appropriate care, and fire safety systems. While most issues show correction dates, the pattern of repeated problems in protecting residents from abuse and ensuring proper pharmaceutical services suggests ongoing challenges in core care areas.
Apr 13, 2026Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Apr 2, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Mar 5, 2026Complaint1
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Jul 28, 2025Routine9
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 18, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Oct 10, 2024Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Feb 18, 2025
$58,737
Fine
May 14, 2024
$11,466
Ownership & Operations
Who Operates This Facility
Lakeland Rehab & Healthcare Center
for profit
Chain Affiliation
Tutera Senior Living & Health Care
26 facilities nationwide
Chain avg rating: 2.2/5 · Rank 6 of 25
Ownership & Management
Owners
Walnut Creek Management Company LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit tutera.com
Medicare data downloads
Original nursing home datasets
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