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Strong Medicare quality ratings; public reviewers often praise friendly and attentive staff members. Still worth an in-person visit.
based on 55 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Lakeland Rehab & Healthcare Center has a strong overall Medicare rating. Public reviewers frequently mention: friendly and attentive staff members and welcoming and home-like facility atmosphere. Review the component ratings and current source records before deciding.
Lakeland Rehab & Healthcare Center receives highly polarized feedback, with some visitors praising the facility's atmosphere and staff, while others report severe concerns regarding hygiene and medical neglect. Critical reviews frequently cite issues with cleanliness, such as persistent odors and uncleaned rooms, alongside serious allegations regarding inadequate wound care and staffing shortages. Families should be aware of the stark contrast between reports of a 'home-like' environment and accounts of neglected medical needs.
Quality Themes
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Concerns
Rating Trends
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Distribution · 53 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“Her wounds on her legs were so bad that it looked like she just went through a fire.”
“It smelled like urine down the hallway (4)! Made it to her room and her bathroom looked like it hadn't been cleaned in a week, it smelled like a port a potty.”
“I get they are understaffed and busy but I definitely thi”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed multiple complaints triggering inspections, including serious concerns about resident abuse protection and medication management that have recurred across surveys. The facility has faced deficiencies in preventing abuse and neglect, providing appropriate care, and fire safety systems. While most issues show correction dates, the pattern of repeated problems in protecting residents from abuse and ensuring proper pharmaceutical services suggests ongoing challenges in core care areas.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Jun 3, 2026
$16,350
Fine
Feb 18, 2025
$58,737
Fine
May 14, 2024
$11,466
Lakeland Rehab & Healthcare Center
for profit
Tutera Senior Living & Health Care
26 facilities nationwide
Chain avg rating: 2.2/5 · Rank 6 of 25
Owners
Walnut Creek Management Company LLC
Owner · Organization
Key personnel
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Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
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Google Reviews
55 reviews from families & visitors
Official Website
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Medicare data downloads
Original nursing home datasets
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