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Strong Medicare quality ratings; public reviewers often praise caring and compassionate nursing staff. Still worth an in-person visit.
based on 24 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Evergreen Nursing & Rehab Center has a strong overall Medicare rating. Public reviewers frequently mention: caring and compassionate nursing staff and clean and updated facility environment. Review the component ratings and current source records before deciding.
Evergreen Nursing & Rehab Center receives polarized feedback, with many families praising the caring staff and recent facility renovations. However, significant concerns persist regarding chronic understaffing and administrative responsiveness, which some reviewers feel negatively impacts the quality of care for long-term residents.
Quality Themes
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Concerns
Rating Trends
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Distribution · 27 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“My Mother has been in Evergreen for several months for rehab. She has made such a huge improvement there. ALL of the staff there is so amazing.”
“While at times they maybe understaffed the quality and level of care they have for the residents does not lack. They treat their residents like they would want their own familes treated.”
“Great place to send your loved one to if you want them to be neglected, fall, and break a hip. Administration does not care about understaffing; they pride themselves on cutting the labor down so low that it should be illegal.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed multiple complaints about this facility, with recent issues in medication management, resident rights, and safety supervision. The facility shows recurring problems with fire safety and emergency preparedness across multiple years, along with concerns about daily care assistance and infection control. While all deficiencies show correction dates, the pattern of repeated complaints and safety issues warrants careful consideration during any visit.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Federal Penalties
Fine
Feb 25, 2025
$10,542
Evergreen Nursing & Rehab Center
for profit
Helia Healthcare
13 facilities nationwide
Chain avg rating: 2.5/5 · Rank 4 of 13
Owners
Miller, Stephen
Owner
Key personnel
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Medicare Care Compare
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Google Reviews
24 reviews from families & visitors
Official Website
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