Evergreen Nursing & Rehab Center
Strong Medicare quality ratings; families often praise caring and compassionate nursing staff. Still worth an in-person visit.
based on 21 Google reviews
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What this means for your family
The facility is highly regarded for its rehabilitation services and clean, updated environment. However, because multiple reviewers have raised concerns about understaffing and administrative responsiveness, we recommend you visit during off-peak hours and ask specifically about the staff-to-resident ratio on weekends.
Google Reviews
Google Reviews
21 reviews on Google“Evergreen Nursing & Rehab Center receives polarized feedback, with many families praising the caring staff and recent facility renovations. However, significant concerns persist regarding chronic understaffing and administrative responsiveness, which some reviewers feel negatively impacts the quality of care for long-term residents.”
Quality Themes
Tap a score for detailsStrengths
- Caring and compassionate nursing staff
- Clean and updated facility environment
- Effective rehabilitation therapy department
- Patient and kind communication with families
Concerns
- Chronic understaffing leading to neglect (mentioned by 3 reviewers)
- Poor administrative responsiveness to complaints (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that the CMS staffing rating is currently a 2 out of 5, could you explain how you ensure consistent, high-quality attention for residents during peak hours?
- 2I noticed that some families have expressed concerns regarding administrative responsiveness; what is the best way for us to communicate with management if we have a question or an issue that needs attention?
- 3It is great to see that the facility actively engages with online feedback; how do you use that family input to make tangible improvements to the daily experience here?
- 4The rehabilitation therapy department is highly regarded by families; how do you integrate those therapy goals into the resident's daily routine and activities?
- 5With 120 residents in the facility, how does your team manage medical emergencies or urgent health changes to ensure residents receive immediate care?
- 6Since the facility is described as clean and updated, what specific social activities or programs do you offer to keep residents active and engaged within these spaces?
Personalized based on this facility's data
Key Review Excerpts
“My Mother has been in Evergreen for several months for rehab. She has made such a huge improvement there. ALL of the staff there is so amazing.”
“While at times they maybe understaffed the quality and level of care they have for the residents does not lack. They treat their residents like they would want their own familes treated.”
“Great place to send your loved one to if you want them to be neglected, fall, and break a hip. Administration does not care about understaffing; they pride themselves on cutting the labor down so low that it should be illegal.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
4
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints about this facility, with recent issues in medication management, resident rights, and safety supervision. The facility shows recurring problems with fire safety and emergency preparedness across multiple years, along with concerns about daily care assistance and infection control. While all deficiencies show correction dates, the pattern of repeated complaints and safety issues warrants careful consideration during any visit.
Apr 16, 2026Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Oct 17, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Feb 25, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Dec 20, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Oct 18, 2024Routine7
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 1, 2023Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Federal Penalties
Fine
Feb 25, 2025
$10,542
Ownership & Operations
Who Operates This Facility
Evergreen Nursing & Rehab Center
for profit
Chain Affiliation
Helia Healthcare
13 facilities nationwide
Chain avg rating: 2.5/5 · Rank 4 of 13
Ownership & Management
Owners
Miller, Stephen
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit heliahealthcare.com
Medicare data downloads
Original nursing home datasets
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