Lakeland Health Care Ctr
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 26 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Above-median deficiencies (10 vs median 7)
Above average in WI · Below recommended RN staffing · Above recommended total nurse staffing · Low staff turnover (stable workforce) · $127,260 in fines · Abuse citation
What this means for your family
Lakeland Health Care Center is highly regarded for its cleanliness, responsiveness, and dedicated therapy team, making it a strong candidate for post-acute rehabilitation. However, families of residents with complex cognitive or physical needs should maintain active involvement in care planning meetings to ensure expectations for progress are clearly defined and monitored.
Google Reviews
Google Reviews
26 reviews on Google“Lakeland Health Care Center receives high praise for its attentive nursing staff, clean environment, and effective rehabilitation services. While most families report excellent experiences with communication and care, at least one family member expressed significant frustration regarding a lack of progress in rehab and perceived dishonesty from staff regarding a resident's care plan.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and compassionate nursing/CNA staff
- Clean and well-maintained facility
- Effective rehabilitation and physical therapy programs
- Responsive and professional communication
Concerns
- Inconsistent or insufficient rehabilitation progress for complex cases
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about how attentive and compassionate the nursing and CNA staff are here; how do you ensure that level of care stays consistent across all shifts?
- 2I noticed your facility is very well-maintained and clean; what are your daily protocols for keeping the resident living areas and common spaces looking their best?
- 3For residents with more complex medical needs or those requiring intensive recovery, how do you tailor the physical therapy and rehab programs to ensure they are making steady progress?
- 4Could you walk us through the specific steps the nursing team takes if a medical emergency occurs during the night or over the weekend?
- 5What kind of daily activities or social outings do you have planned to help residents stay engaged and connected with one another?
- 6We appreciate how professional your communication is with families; how often can we expect updates regarding changes in our loved one's care or health status?
Personalized based on this facility's data
Key Review Excerpts
“The staff and the facilities were fantastic. The team there did everything they could to make him feel at home.”
“I work with care facilities regularly in my job, and this is the only place that consistently answers the phone and responds to messages promptly.”
“The PT Department worked very hard with me so I could function at home independent as possible.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints about serious issues at this facility, with deficiencies in protecting residents from abuse and neglect appearing across multiple surveys from 2023-2025. The most recurring problems involve resident protection, dementia care, and safety hazards throughout the facility. While the provider reports correcting issues, the pattern of ongoing complaints and repeat violations in critical care areas raises concerns about sustained quality improvement.
Jan 26, 2026Routine5
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 2, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Jul 7, 2025Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 29, 2024Routine10
Smoke Deficiencies
Install an approved automatic sprinkler system.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Aug 29, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 21, 2023Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
Nov 21, 2023
$82,719
Ownership & Operations
Who Operates This Facility
Lakeland Health Care Ctr
for profit
Ownership & Management
Owners
County of Walworth
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit co.walworth.wi.us
Medicare data downloads
Original nursing home datasets
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