Holton Manor
Strong Medicare quality ratings; families often praise exceptional physical and aquatic therapy programs. Still worth an in-person visit.
based on 52 Google reviews
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What this means for your family
Holton Manor is highly regarded for its specialized aquatic and physical therapy programs, making it an excellent choice for post-surgical recovery. However, families should be aware of potential inconsistencies in meal quality and nighttime staffing levels; we recommend asking the administration directly about their current staffing ratios for overnight shifts.
Google Reviews
Google Reviews
52 reviews on Google“Holton Manor is widely praised for its exceptional rehabilitation and aquatic therapy programs, with many families highlighting the compassionate and professional staff. While the vast majority of reviews are highly positive, a small number of families have raised concerns regarding food quality and occasional delays in response times, particularly during nighttime hours.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and aquatic therapy programs
- Warm, attentive, and professional nursing staff
- Clean and well-maintained facility
- Strong communication with families
Concerns
- Poor food quality and meal service issues (mentioned by 4 reviewers)
- Understaffing leading to slow response times and neglect (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 82 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your aquatic therapy program; could you show us the pool area and explain how residents get started with those sessions?
- 2It's great to see how much you engage with families online; how does the nursing team typically keep us updated on our loved one's daily progress?
- 3How does the kitchen team ensure that meal service is both timely and nutritious for everyone during breakfast and dinner?
- 4With a smaller community of 60 residents, how do you ensure that staff are always available to respond quickly when a resident presses their call button?
- 5What kind of daily social activities or group outings do you have planned to keep residents engaged and active?
- 6In the event of a medical emergency during the night, what is the specific protocol for getting immediate care for a resident?
Personalized based on this facility's data
Key Review Excerpts
“The team at Holton Manor certainly passed my test and I would recommend them to anyone who needs a high level of care for their loved one.”
“The entire staff is incredible. They are extremely friendly, very compassionate and thorough. But most of all they care!!”
“Mostly everyone was very kind, nighttime was a little challenging. We know staffing is an issue everywhere. Bathroom was a challenge, having to wait to long, and then some accidents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Holton Manor has concerning patterns with families filing seven complaints that led to federal deficiencies, including serious issues with patient safety, staff training, and abuse reporting procedures. The facility shows recurring problems with fire safety systems, electrical equipment, and emergency exits across multiple surveys, though all violations have been corrected. While the facility addresses deficiencies when cited, the pattern of complaint-driven investigations suggests ongoing care quality concerns that warrant careful evaluation during any visit.
Mar 20, 2025Complaint2
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nov 27, 2024Routine4
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Feb 1, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 4, 2023Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Aug 24, 2023Routine4
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
May 5, 2022Routine9
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Ownership & Operations
Who Operates This Facility
Holton Manor
nonprofit
Chain Affiliation
Wisconsin Illinois Senior Housing, INC.
7 facilities nationwide
Chain avg rating: 2.0/5 · Rank 2 of 7 (Best)
Ownership & Management
Owners
Kerwin, Andrew
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
52 reviews from families & visitors
Official Website
Visit holtonmanor.org
Medicare data downloads
Original nursing home datasets
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