Lake Pointe Rehabilitation and Nursing Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 73 Google reviews
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What this means for your family
While Lake Pointe is highly regarded for its community-focused events and responsive administration, there are recurring, serious reports of patient neglect and medication errors. If you choose this facility, it is critical to maintain a consistent physical presence to advocate for your loved one and to verify that clinical protocols are being followed by the nursing staff.
Google Reviews
Google Reviews
73 reviews on Google“Lake Pointe Rehabilitation and Nursing Center receives highly polarized feedback, with some families praising the facility for its community involvement, clean environment, and attentive leadership, while others report severe concerns regarding patient neglect and safety. Critical reviews frequently cite issues with hygiene, medication errors, and slow response times to call lights, whereas positive reviews often highlight the facility's community events and the responsiveness of the administration. Families considering this facility should be aware of the stark contrast between reports of excellent, compassionate care and allegations of systemic understaffing and neglect.”
Quality Themes
Tap a score for detailsStrengths
- Active and engaging community events
- Clean and well-maintained facility environment
- Responsive and helpful administrative leadership
- Effective physical and occupational therapy programs
Concerns
- Neglect and poor hygiene (soiled linens, lack of bathing) (mentioned by 7 reviewers)
- Slow or ignored call lights (mentioned by 5 reviewers)
- Medication management and clinical errors (mentioned by 4 reviewers)
- Poor food quality and dietary compliance (mentioned by 4 reviewers)
- Understaffing and reliance on agency staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 72 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your community events and therapy programs; could you tell us more about the types of activities residents participate in weekly?
- 2How does the nursing team ensure that medication schedules are strictly followed and double-checked for accuracy?
- 3What is the protocol for responding to call lights to ensure residents receive timely assistance with their needs?
- 4Could you describe your process for managing hygiene and daily care, such as regular bathing and linen changes, to ensure everyone stays comfortable?
- 5How does the facility manage dietary needs and meal quality to ensure residents are getting nutritious food that meets their specific preferences?
- 6In the event of a medical emergency during the night, what is the immediate procedure for resident care and physician notification?
Personalized based on this facility's data
Key Review Excerpts
“The staff is very attentive to him and has grown to understand his needs and wants, even though he is non-verbal. They have been exceptional with communicating his needs and concerns with our family, and have been very responsive if we hav”
“My MIL has been in this facility since September 2023 as a long term resident. On numerous occasions she has been left to sit in a soaking wet adult diaper that was so full that it soaked through her pants.”
“The staff at the hospital had called several times to confirm they could do everything the hospital was sending me back with... instead of telling the hospital that they are a nursing home and do not do heparin flushes... they stated they could do those things and coming to find out today that th”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced multiple family complaints prompting federal investigations, with recurring problems in safety supervision, abuse prevention, and medication management. The facility has struggled with protecting residents from accidents and hazards, properly reporting and preventing abuse incidents, and ensuring medication safety. While all documented deficiencies show correction dates, the pattern of complaint-driven investigations suggests ongoing care quality concerns that families have felt compelled to report to authorities.
Jan 6, 2026Routine21
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Assure the security of all personal funds of residents deposited with the facility.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Jan 6, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Nov 7, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 18, 2024Complaint6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 8, 2023Routine10
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nov 8, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Ownership & Operations
Who Operates This Facility
Lake Pointe Rehabilitation and Nursing Center
for profit
Chain Affiliation
Aom Healthcare
20 facilities nationwide
Chain avg rating: 2.6/5 · Rank 13 of 20
Ownership & Management
Owners
Pointe Woods Investment LLC
Owner · Organization
Goldstein, Jeffrey
Owner (parent company)
Sherman, Alexander
Owner (parent company)
Sherman, Samuel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
73 reviews from families & visitors
Official Website
Visit lakepointerehab.com
Medicare data downloads
Original nursing home datasets
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