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Nursing HomeMedicaid

Lake Pleasant Post Acute Rehabilitation Center

Strong Medicare quality ratings; families often praise highly effective and encouraging physical therapy team. Still worth an in-person visit.

20625 North Lake Pleasant Road, Sun Grove Village · Peoria, AZ 85382128 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 348 Google reviews

5
4
3
2
1
Lake Pleasant Post Acute Rehabilitation Center Nursing Home in Peoria, AZ — Street View
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What this means for your family

This facility offers a strong rehabilitation program with many dedicated staff members, making it a potential choice for short-term recovery. However, the recurring reports of neglect and poor communication are concerning; families should conduct frequent, unannounced visits and ensure a clear plan for medication and hygiene needs is established upon admission.

Google Reviews

Google Reviews

348 reviews analyzed
Lake Pleasant Post Acute Rehabilitation Center receives highly polarized feedback, with many families praising the facility for its cleanliness, recent renovations, and a dedicated therapy team that helps patients regain independence. However, a significant number of reviewers report serious concerns regarding neglect, including slow response times to call lights, poor communication with families, and inconsistent medication management. While many staff members are highlighted by name for their kindness, the facility struggles with staffing levels, particularly on weekends, which leads to gaps in basic care.

Quality Themes

Tap a score for details
Food3.0Staff7.0Clean6.0Activities8.0Meds3.0MemoryN/AComms3.0ValueN/A

Strengths

  • Highly effective and encouraging physical therapy team
  • Clean, well-maintained, and recently renovated facility
  • Many individual staff members recognized for compassionate care
  • Responsive hospitality and administrative support

Concerns

  • Severe understaffing and slow response times to call lights (mentioned by 12 reviewers)
  • Poor communication with families regarding medical updates and care plans (mentioned by 6 reviewers)
  • Inconsistent medication management and scheduling (mentioned by 5 reviewers)
  • Unpleasant odors and hygiene issues in rooms (mentioned by 5 reviewers)
  • Poor food quality and inconsistent meal service (mentioned by 6 reviewers)

Rating Trends

Tap a year to see what changed

2344.32023(33)4.52024(60)4.42025(84)3.82026(30)

Distribution

5
161
4
8
3
1
2
5
1
25
31 reviews posted between Oct 30, 2024Oct 31, 2024 · 31 were 5-star
17 reviews posted between Oct 15, 2025Oct 17, 2025 · 16 were 5-star
13 reviews posted between Feb 2, 2026Feb 7, 2026 · 12 were 5-star

How They Respond to Reviews

83%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard wonderful things about the physical therapy team here; can you tell us more about how they work with residents to help them regain their strength?
  • 2How do the nursing and administrative teams ensure that family members are kept up-to-date on changes to a resident's care plan or medical status?
  • 3What specific steps are in place to ensure medication is administered accurately and on a consistent schedule every day?
  • 4With the recent renovations, how do you manage daily room cleaning and maintenance to ensure a fresh and comfortable environment for everyone?
  • 5Could you describe the daily meal service, including how you ensure food quality and nutrition meet the needs of each resident?
  • 6What is the protocol for responding to call lights during the night, and how do you ensure residents receive timely assistance?

Personalized based on this facility's data


Key Review Excerpts

The staff has been great, very responsive to my needs. My experience has been very good and I appreciate what I feel is a happy environment. PT is challenging but again they listen to your needs and address concerns regarding going home.

Rehab patient · 2025★★★★★

My father was just admitted here at Lake Pleasant postacute and the admitting team experience was really great until we left and then for the next two days, my father was ignored. Was not being changed, wasn’t getting fed.

Long-term resident's family · 2025★★☆☆☆

The facility is clean and no bad odors were smelled. All his medication was given as ordered. The entire staff was very professional and polite.

Long-term resident's family · 2026★★★★★
Source: 348 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.56hrs
75%
Registered nurses for medical care
Total Nursing
3.50hrs
85%
All nurses + aides combined
Staff Turnover
47%
Lower is better (< 30% = good)
RN Turnover
60%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

3

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility44.4%
Worse than Avg
Here
44.4%
US
19.5%
AZ
20.6%
Maricopa
23.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
15.4%
AZ
11.2%
Maricopa
10.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.5%
Better than Avg
Here
1.5%
US
12.1%
AZ
4.0%
Maricopa
4.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.0%
Better than Avg
Here
5.0%
US
14.4%
AZ
10.6%
Maricopa
8.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.6%
Worse than Avg
Here
27.6%
US
19.4%
AZ
20.5%
Maricopa
20.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.3%
Better than Avg
Here
99.3%
US
93.4%
AZ
97.0%
Maricopa
97.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.2%
Better than Avg
Here
99.2%
US
81.8%
AZ
91.3%
Maricopa
93.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.2%
Better than Avg
Here
97.2%
US
79.7%
AZ
87.3%
Maricopa
89.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
AZ
1.1%
Maricopa
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Near state avg (7.6)
4 complaint-triggered

Families have filed complaints that triggered investigations into abuse reporting failures and infection control problems. The facility shows recurring issues with resident rights (failing to properly notify families of incidents), medication management (unnecessary drugs), and infection control across multiple surveys from 2021-2024. While all deficiencies show correction dates, the pattern of repeated violations in key care areas suggests ongoing operational challenges that warrant careful consideration during visits.

Feb 26, 2026Routine
5
0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0641MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695MinorCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Feb 26, 2026Complaint
1
0628ModerateCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

May 10, 2024Routine
12
0550ModerateCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550ModerateCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0582MinorCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0696MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care/assistance for a resident with a prosthesis.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0039MinorCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0039MinorCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0582MinorCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0696MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care/assistance for a resident with a prosthesis.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 17, 2024Complaint
1
0692ModerateCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

Dec 13, 2023Complaint
2
0609MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Jan 26, 2023Routine
17
0658ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0725ModerateCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0758ModerateCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0658ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0725ModerateCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0758ModerateCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0580MinorCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0677MinorCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0685MinorCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0757MinorCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0363MinorCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511MinorCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0920MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0580MinorCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0677MinorCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0685MinorCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0757MinorCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

State Inspection History

State Inspections

Source: AZ State Licensing Agency

18total
19deficiencies
Jan 29, 2026Other
NFPA 101 FederalCorrected Feb 27, 2026

Based on record review and staff interviews, the facility failed to properly maintain of patient room corridor doors. failure to maintain resident room door could lead to harm of residents and/or staff in the event of a fire.Â

NFPA 101 FederalCorrected Feb 27, 2026

Based on observations during the tour conducted on January 29, 2026, the facility failed to ensure that a restraint chain was properly installed on the kitchen appliances to protect the gas connection from breaking. Failure to protect connections on appliances that are on casters or wheels can result in a rupture of gas or electric connections, resulting in a risk of fire events.

Sep 3, 2025Complaint
CleanReport

An onsite complaint survey was conducted on September 3, 2025 through September 4, 2025 for the investigation of intake #00142930, 00143090, 00142933, 00142931. There were no deficiencies cited.

Aug 5, 2025Complaint
CleanReport

An onsite complaint survey was conducted on August 05, 2025 for the investigation of intake #00137174, AZ00220391, AZ00216214. There were no deficiencies cited.

Jul 18, 2025Complaint
CleanReport

An onsite complaint survey was conducted on July 18, 2025 for the investigation of intake #00135492. There were no deficiencies cited.

Mar 3, 2025Complaint
CleanReport

The complaint survey was conducted on March 3, 2025 of the following complaint #'s 00120769. There were no deficiencies cited.

Feb 11, 2025Complaint
CleanReport

An onsite complaint survey was conducted on February 12, 2025 for the investigation of intake # AZ00223325. There were no deficiencies cited.

Dec 31, 2024Complaint
CleanReport

A complaint survey was conducted on December 31, 2024 for the investigation of intake # AZ00220704. There were no deficiencies cited.

Jul 15, 2024Complaint
CleanReport

An onsite complaint survey was conducted on July 15, 2024 for the investigation of intake # AZ00213007, AZ00213022. There were no deficiencies cited.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Lake Pleasant Post Acute Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

329 facilities nationwide

Chain avg rating: 3.2/5 · Rank 103 of 328

Ownership & Management

Owners

Port, Barry

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Hill, SeanManaging Control - Governing BodyNagle, CraigManaging Control - Governing BodyPeterson, ForrestOfficer / DirectorBurnam, SoonOfficer / DirectorFischbeck, CourtneyOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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