Strong Medicare quality ratings; public reviewers often praise highly effective and encouraging physical therapy team. Still worth an in-person visit.
based on 353 Google reviews

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No Medicare penalties on record · 3 findings in latest survey
Lake Pleasant Post Acute Rehabilitation Center has a strong overall Medicare rating. Public reviewers frequently mention: highly effective and encouraging physical therapy team and clean, well-maintained, and recently renovated facility. Review the component ratings and current source records before deciding.
Lake Pleasant Post Acute Rehabilitation Center receives highly polarized feedback, with many families praising the facility for its cleanliness, recent renovations, and a dedicated therapy team that helps patients regain independence. However, a significant number of reviewers report serious concerns regarding neglect, including slow response times to call lights, poor communication with families, and inconsistent medication management. While many staff members are highlighted by name for their kindness, the facility struggles with staffing levels, particularly on weekends, which leads to gaps in basic care.
Quality Themes
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Rating Trends
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Distribution · 215 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The staff has been great, very responsive to my needs. My experience has been very good and I appreciate what I feel is a happy environment. PT is challenging but again they listen to your needs and address concerns regarding going home.”
“My father was just admitted here at Lake Pleasant postacute and the admitting team experience was really great until we left and then for the next two days, my father was ignored. Was not being changed, wasn’t getting fed.”
“The facility is clean and no bad odors were smelled. All his medication was given as ordered. The entire staff was very professional and polite.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed complaints that triggered investigations into abuse reporting failures and infection control problems. The facility shows recurring issues with resident rights (failing to properly notify families of incidents), medication management (unnecessary drugs), and infection control across multiple surveys from 2021-2024. While all deficiencies show correction dates, the pattern of repeated violations in key care areas suggests ongoing operational challenges that warrant careful consideration during visits.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide appropriate care/assistance for a resident with a prosthesis.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Source: AZ State Licensing Agency
Based on record review and staff interviews, the facility failed to properly maintain of patient room corridor doors. failure to maintain resident room door could lead to harm of residents and/or staff in the event of a fire.Â
Based on observations during the tour conducted on January 29, 2026, the facility failed to ensure that a restraint chain was properly installed on the kitchen appliances to protect the gas connection from breaking. Failure to protect connections on appliances that are on casters or wheels can result in a rupture of gas or electric connections, resulting in a risk of fire events.
An onsite complaint survey was conducted on September 3, 2025 through September 4, 2025 for the investigation of intake #00142930, 00143090, 00142933, 00142931. There were no deficiencies cited.
An onsite complaint survey was conducted on August 05, 2025 for the investigation of intake #00137174, AZ00220391, AZ00216214. There were no deficiencies cited.
An onsite complaint survey was conducted on July 18, 2025 for the investigation of intake #00135492. There were no deficiencies cited.
The complaint survey was conducted on March 3, 2025 of the following complaint #'s 00120769. There were no deficiencies cited.
An onsite complaint survey was conducted on February 12, 2025 for the investigation of intake # AZ00223325. There were no deficiencies cited.
A complaint survey was conducted on December 31, 2024 for the investigation of intake # AZ00220704. There were no deficiencies cited.
An onsite complaint survey was conducted on July 15, 2024 for the investigation of intake # AZ00213007, AZ00213022. There were no deficiencies cited.
Lake Pleasant Post Acute Rehabilitation Center
for profit
The Ensign Group
342 facilities nationwide
Chain avg rating: 3.2/5 · Rank 103 of 328
Owners
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
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