Lake Minnetonka Shores
Strong Medicare quality ratings; families often praise beautiful, well-maintained building and grounds. Still worth an in-person visit.
based on 26 Google reviews
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What this means for your family
This facility offers a beautiful environment and a highly regarded general staff, making it a strong contender for independent or assisted living. However, because multiple reviewers have raised serious concerns about staffing and care quality in the memory care unit, we strongly advise families to tour that specific area and ask direct questions about their ratio of permanent staff versus temporary agency workers.
Google Reviews
Google Reviews
26 reviews on Google“Lake Minnetonka Shores (often referred to as Harrison Bay in reviews) is praised for its beautiful, modern facilities, scenic views, and generally warm, attentive staff. However, families should be aware of significant concerns regarding memory care staffing levels and the reliance on temporary agency workers, which has led to reports of poor care standards in that specific unit.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained building and grounds
- Warm and professional nursing staff
- Scenic location with lake views
- Helpful and responsive management team
Concerns
- Severe understaffing in memory care, specifically reliance on temporary agency staff (mentioned by 2 reviewers)
- Poor food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the beautiful lakefront location, what kind of outdoor activities or scenic opportunities are available for residents on a daily basis?
- 2I noticed that your management team is very responsive to feedback; how do you currently approach gathering and implementing suggestions from families regarding the dining experience?
- 3Could you walk me through your current staffing model for the memory care unit and how you ensure consistent, familiar care for those residents?
- 4How do you integrate permanent staff with any supplemental support to ensure that residents receive personalized attention and continuity of care?
- 5What protocols are in place to ensure that residents receive prompt, high-quality medical attention during an emergency, especially during overnight hours?
- 6With your high CMS staffing rating, how do you foster a sense of community and engagement for residents who may be spending more time in the memory care wing?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff is very warm and very resident-oriented -- we know their paperwork burdens are large, but they still take time for residents.”
“Memory care facility at Harrison Bay is absolutely the worst. They have no staff and most of what they do have are temps from outside agencies.”
“The manager, Chris, at Harrison Bay is so helpful, kind, and knowledgeable. And the building is beautiful and well-maintained.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Lake Minnetonka Shores has 15 deficiencies across two surveys with no complaint-triggered issues, suggesting families haven't filed formal reports. The facility shows problems primarily with building safety systems, infection control, and resident rights protections. All deficiencies have correction dates from the facility, though it's unclear if improvements were verified through follow-up inspections.
Apr 25, 2024Routine6
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Aug 24, 2023Routine9
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Federal Penalties
Fine
Apr 25, 2024
$8,827
Ownership & Operations
Who Operates This Facility
Lake Minnetonka Shores
nonprofit
Chain Affiliation
Presbyterian Homes & Services
21 facilities nationwide
Chain avg rating: 4.3/5 · Rank 7 of 20 (Best)
Ownership & Management
Owners
Presbyterian Homes Housing and Assisted Living, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit harrisonbayseniorliving.com
Medicare data downloads
Original nursing home datasets
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