Haven Homes of Maple Plain
Strong Medicare quality ratings; families often praise warm, attentive nursing and therapy staff. Still worth an in-person visit.
based on 17 Google reviews
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What this means for your family
Haven Homes offers a high standard of daily care and a modern environment that residents and families appreciate. However, you should be proactive in managing administrative transitions, as multiple families have reported issues with follow-through on discharge planning and communication; ensure you have a clear point of contact for administrative needs.
Google Reviews
Google Reviews
17 reviews on Google“Haven Homes of Maple Plain is frequently praised for its modern, clean facility and dedicated, compassionate nursing and therapy staff. While many families report excellent care and high-quality food, there is a recurring pattern of frustration regarding administrative responsiveness and follow-through during transitions of care.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and therapy staff
- Clean and aesthetically pleasing facility
- High-quality food and dining options
- Effective rehabilitation services
Concerns
- Poor administrative communication and lack of follow-through (mentioned by 3 reviewers)
- Understaffing issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We are so impressed by your 5-star CMS ratings for nursing and staffing; how do you ensure that level of high-quality care remains consistent for every resident?
- 2It is wonderful to see how much you engage with feedback from the community; how can we best stay in the loop with the administration regarding any updates or changes in care?
- 3We've heard great things about the dining experience here; could you tell us a bit more about the daily meal options and how much variety there is for the residents?
- 4What does a typical day of social activities and engagement look like for the residents in the facility?
- 5In the event of a medical emergency or a change in health status during the night, what is the specific protocol for notifying the family?
- 6Since the facility is so beautifully maintained and clean, how often are the resident rooms and common areas deep-cleaned?
Personalized based on this facility's data
Key Review Excerpts
“My sister has lived in the skilled nursing portion of Haven Homes for three years now and she absolutely loves it there; the staff is exceptionally caring and fellow residents have become close friends.”
“Don't judge the book by the cover. Haven Homes is a beautiful facility. However, the Administrative (Social Service Director) staff is lacking in follow through.”
“My mother went to Haven Homes and the facility and the staff were perfect! We went through the process of our mother passing and everyone was so caring.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Haven Homes has ongoing fire safety concerns, with deficiencies found across multiple surveys in 2023, 2024, and 2025 involving fire alarm systems, sprinkler maintenance, and smoke barriers. The facility also has recurring issues with care planning and infection control protocols. One complaint was filed by a family regarding resident dignity and rights, though all identified deficiencies show correction dates from the provider.
Jul 24, 2025Routine6
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 23, 2024Routine1
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Aug 4, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jun 22, 2023Routine7
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Haven Homes of Maple Plain
nonprofit
Chain Affiliation
Cassia
16 facilities nationwide
Chain avg rating: 4.6/5 · Rank 6 of 16 (Best)
Ownership & Management
Owners
Elim Care INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit havenhomesseniorliving.org
Medicare data downloads
Original nursing home datasets
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