Lake Merritt Healthcare Center LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 13 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (17 vs median 13.0)
- High RN turnover (73%)
Below average in CA · Below recommended RN staffing · Above recommended total nurse staffing · No penalties on record
What this means for your family
While some staff members are described as friendly, the facility has serious documented issues with patient safety, including falls and unmanaged aggression. Families should prioritize investigating their protocols for patient supervision and after-hours communication before committing to this facility.
Google Reviews
Google Reviews
13 reviews on Google“Families should exercise extreme caution due to serious reports of patient safety issues, including unmanaged patient aggression, frequent falls, and lack of basic hygiene. While some reviewers mention friendly staff and a nice atmosphere, there are significant concerns regarding administrative disorganization and failure to monitor patient wandering.”
Quality Themes
Tap a score for detailsStrengths
- Friendly nursing and support staff
- Pleasant facility atmosphere
- Convenient location near MacArthur
Concerns
- Patient safety and supervision issues (mentioned by 2 reviewers)
- Administrative disorganization and poor communication (mentioned by 2 reviewers)
- Unresponsive staff after hours
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about how friendly the nursing and support staff are; how do you foster that kind of positive culture within your team?
- 2What specific protocols do you have in place to ensure resident safety and constant supervision, especially during the night shifts?
- 3Since communication is so important for families, what is your process for keeping us updated on our loved one's health, and who is our primary point of contact after regular business hours?
- 4Could you tell me more about the cleanliness standards and the daily routine for maintaining the resident rooms and common areas?
- 5What kind of daily activities or social programs do you offer to keep the residents engaged and part of the community?
- 6In the event of a medical emergency or a change in health status, what are the immediate steps the staff takes to coordinate care?
Personalized based on this facility's data
Key Review Excerpts
“The care staff is good, but the administrators seemed disorganized the few times I spoke to them. She was never bathed, she fell multiple amounts, they stack three patients into a tiny room, she was attacked twice by the same patient with no resolution.”
“My niece encountered a patient of this facility on the street at 5:20pm wondering around the Fox Theatre. She had a bracelet on her arm that was not hers because when asked what her name was she said it was not the person on the bracelet she was wearing.”
“It’s a nice place and not bad with answering call lights the nurses and staff helps with call lights, also, the vibe in this place very nice managers and staff very friendly.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
2
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering investigations, including recent concerns about resident protection from abuse. This facility shows persistent issues with fire safety systems, medication management, and staff training that recur across multiple surveys. While the provider reports correcting each deficiency, the pattern of repeated violations in critical areas like electrical systems, fire alarm maintenance, and nursing competencies suggests ongoing operational challenges that families should carefully consider before placement.
Mar 16, 2026Complaint1
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Mar 6, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 5, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Jan 6, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 17, 2025Complaint2
Construction Deficiencies
Have a combustible roofing system that meets safety standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jan 28, 2025Complaint1
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Ownership & Operations
Who Operates This Facility
Lake Merritt Healthcare Center LLC
for profit
Chain Affiliation
Crystal Solorzano
10 facilities nationwide
Chain avg rating: 2.6/5 · Rank 4 of 10
Ownership & Management
Owners
Lmhcst LLC
Owner · Organization
Rust, Jaden
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit hcai.ca.gov
Medicare data downloads
Original nursing home datasets
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