Lagrange Care Center LLC
Strong Medicare quality ratings; families often praise welcoming front desk staff. Still worth an in-person visit.
based on 37 Google reviews
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What this means for your family
Given the high frequency of reports regarding medical neglect and severe understaffing, we strongly advise families to exercise extreme caution. If you are considering this facility, you must conduct an unannounced visit and specifically observe staff-to-patient ratios and the condition of residents in common areas.
Google Reviews
Google Reviews
37 reviews on Google“Lagrange Care Center LLC faces severe and consistent allegations of neglect, including reports of untreated medical conditions, failure to follow dietary restrictions, and inadequate hygiene care. While a small minority of reviews mention a welcoming atmosphere or effective rehab, the overwhelming majority of feedback from families describes a facility with dangerous staffing shortages and a lack of professional oversight.”
Quality Themes
Tap a score for detailsStrengths
- Welcoming front desk staff
- Effective rehabilitation therapy
- Active activity programming
Concerns
- Severe neglect and lack of basic hygiene (bedsores, toileting) (mentioned by 6 reviewers)
- Gross understaffing leading to delayed response times (mentioned by 5 reviewers)
- Failure to follow dietary orders or medical instructions (mentioned by 4 reviewers)
- Poor administrative communication and lack of accountability (mentioned by 4 reviewers)
- Unprofessional staff behavior and safety concerns (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance with toileting and hygiene needs?
- 2I noticed some feedback regarding dietary management; how do you ensure that specific medical dietary orders are consistently followed for every resident?
- 3With the facility currently holding 138 residents, how do you manage call-light response times to ensure no resident is left waiting for extended periods?
- 4Can you walk me through your process for communicating changes in a resident's health status or care plan to family members?
- 5I’ve heard positive things about your activity programming; could you share what a typical week of social engagement looks like for residents?
- 6What steps are being taken to improve the facility's overall cleanliness and ensure that room maintenance meets high standards?
Personalized based on this facility's data
Key Review Excerpts
“My grandmother suffered immensely here due to neglectful care. She developed painful bed sores that were clearly preventable with proper attention and care, but the staff either didn’t notice or didn’t care enough to act.”
“We called multiple times to get someone to check on family member. Was told by staff that it was only one LPN working and 2cna's and. She didn't have time to check on patient she was passing meds and had 95pts.”
“The Director of nursing really listens to the family members regarding any positive or negative feedback. She is there to make the family and their loved.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced multiple family complaints triggering inspections, with 8 complaint-driven deficiencies in May 2025 focusing on resident rights, medication management, and care quality. The facility shows persistent issues with fire safety systems and medication management across multiple surveys, though all violations have been corrected. Recurring problems include inadequate fire safety equipment maintenance, medication errors, and infection control lapses that families should discuss during visits.
May 22, 2025Routine5
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
May 22, 2025Complaint6
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nov 16, 2023Complaint2
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 16, 2023Routine9
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Jan 5, 2023Routine12
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Ownership & Operations
Who Operates This Facility
Lagrange Care Center LLC
for profit
Chain Affiliation
Journey Healthcare
34 facilities nationwide
Chain avg rating: 2.0/5 · Rank 4 of 10
Ownership & Management
Owners
Brass Ga Trust
Owner (parent company) · Organization
Copper Ga Trust
Owner (parent company) · Organization
Gem Bsd Ga Trust
Owner (parent company) · Organization
Gold Ga Trust
Owner (parent company) · Organization
Silver Ga Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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