Lacon Rehab and Nursing
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 12 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (13 vs median 11.0)
Below average in IL · Below recommended RN staffing · Above average staffing · Below chain average
What this means for your family
While some residents report positive experiences with nursing staff, the recurring reports of administrative unresponsiveness and communication barriers are significant red flags. We strongly advise families to visit in person to assess the facility's culture and to ask specific questions about how the facility ensures consistent communication between residents and their families.
Google Reviews
Google Reviews
12 reviews on Google“Lacon Rehab and Nursing receives highly polarized feedback, with some residents praising the staff while family members report severe issues regarding communication and administrative transparency. Multiple families have expressed significant distress over being unable to contact their loved ones for extended periods and feeling mistreated by facility leadership. Prospective families should be aware of these recurring complaints regarding administrative accessibility and staff responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Friendly nursing and CNA staff
- Clean facility environment
- Positive experience for some long-term residents
Concerns
- Difficulty communicating with residents/family isolation (mentioned by 3 reviewers)
- Unprofessional or uncooperative administrative staff (mentioned by 2 reviewers)
- Allegations of financial exploitation or focus on profit over care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a high volume of administrative staff—what is the best way for families to reach a decision-maker if they have urgent questions or concerns regarding their loved one's care?
- 2With 13 recent state violations, what specific steps has the leadership team taken over the last year to improve compliance and ensure the safety of the 93 residents here?
- 3Several families have expressed concerns about feeling disconnected from their loved ones; what is your current protocol for keeping families updated on daily changes in health or mood?
- 4Given the feedback regarding the dining experience, could you walk me through how you accommodate individual dietary preferences and ensure residents are receiving adequate nutrition?
- 5I see that you are very active in responding to online feedback; how do you use that family input to make tangible changes to the daily life and care environment here?
- 6How does your nursing team handle medical emergencies or sudden changes in health status, especially during the evening or weekend shifts?
Personalized based on this facility's data
Key Review Excerpts
“The facilities are very clean, the staff is so friendly, and they have been taking great care of my brother.”
“The director of nursing Roxanne and director of social services Estela Carr. Has been uncooperative for letting the family getting get in touch with their family member.”
“My wife and I are both in here and we both think there is none better the nurses are unbelievable and the cnas are terrific”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing complaints that triggered 9 deficiencies, indicating ongoing resident or family concerns. The most recurring issues involve accident prevention and safety hazards, care planning problems, and food safety violations. While all deficiencies show correction dates, key safety problems persist across multiple surveys from 2023 through 2026, suggesting systemic challenges in maintaining consistent care standards and environmental safety.
Feb 20, 2026Complaint3
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Feb 3, 2026Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jan 23, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jan 20, 2026Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jan 13, 2026Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Aug 22, 2025Complaint3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Federal Penalties
Payment Denial
May 23, 2025
10-day denial
Ownership & Operations
Who Operates This Facility
Lacon Rehab and Nursing
for profit
Chain Affiliation
Stern Consultants
23 facilities nationwide
Chain avg rating: 2.6/5 · Rank 12 of 22
Ownership & Management
Owners
Newhouse, Eric
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit laconrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.