Arc at Chillicothe
Strong Medicare quality ratings; families often praise highly effective therapy department. Still worth an in-person visit.
based on 14 Google reviews
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What this means for your family
This facility offers a clean environment and a highly regarded therapy department, which may benefit those in short-term rehabilitation. However, families should be extremely cautious regarding administrative transparency and should conduct unannounced visits to observe staff-resident interactions, as there are conflicting reports regarding the compassion and attentiveness of the nursing staff.
Google Reviews
Google Reviews
14 reviews on Google“ARC at Chillicothe receives highly polarized feedback, with many families praising the therapy department and staff kindness, while others report severe neglect and administrative issues. While some reviewers highlight a clean environment and compassionate care, multiple families have raised serious concerns regarding staff professionalism and aggressive billing practices. Prospective families should be aware of the inconsistency in care quality between different staff members and departments.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective therapy department
- Clean and well-maintained facility
- Compassionate and friendly nursing staff
- Engaging activities and events
Concerns
- Unprofessional or neglectful nursing staff (mentioned by 2 reviewers)
- Aggressive and confusing billing practices (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the CMS staffing rating, could you walk me through how you ensure consistent, high-quality care for all 106 residents throughout the day and night?
- 2I noticed some feedback regarding billing transparency; could you explain your process for managing monthly statements to ensure families feel confident about their charges?
- 3The therapy department is highly regarded here; how do you integrate those services into a resident's daily routine to help them maintain their mobility and independence?
- 4I see you occasionally respond to feedback online; how do you use that input to address concerns and improve the daily experience for your residents?
- 5With the recent state violations noted, what specific steps has the leadership team taken to address those areas and ensure ongoing compliance and safety?
- 6Since the activities program is a highlight for many, could you tell me about a favorite event or social gathering that residents have really enjoyed recently?
Personalized based on this facility's data
Key Review Excerpts
“The caring staff at Arc of Chillicothe made my dad’s last months of life good ones! I am grateful to all the people who not only did their job providing for his physical needs, but went above and beyond to help him, joke with him, bring him smiles, make him laugh and show him love and kindness.”
“My dad has Parkinson’s and Lewy Dementia and was placed at the Arc in the skilled nursing part of the facility... The Director of Nursing was very helpful, understanding and professional but her staff is another story. They are rude, disrespectful, uncaring and haven’t any compassion for the elderly that need care.”
“The location in Chillicothe is horrible. My mother was poorly taken care of and went downhill. She didn't get the help of their staff but was greatly talked about outside of her room.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents who lost too much weight
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 27 deficiencies across recent surveys, including 6 complaint-triggered issues where families reported problems. The main recurring issues involve resident care quality (wound care, incontinence management, following care plans), food safety and preparation, and fire safety systems. While all deficiencies show correction dates, the repeated problems with basic care standards and the number of family complaints raise questions about consistent quality.
Mar 4, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Oct 14, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 11, 2025Complaint2
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Administration Deficiencies
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Jan 31, 2025Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Aug 22, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Mar 20, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Arc at Chillicothe
for profit
Chain Affiliation
Arcadia Care
22 facilities nationwide
Chain avg rating: 1.8/5 · Rank 1 of 19 (Best)
Ownership & Management
Owners
David a Berkowitz Delta Trust
Owner · Organization
Joshua Hoffman Trust
Owner · Organization
Yosef Meystel Delta Trust
Owner · Organization
Goldfarb, Brian
Owner
Seitler, Dovid
Owner
Berkowitz, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Meystel, Yosef
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit arcadialtc.com
Medicare data downloads
Original nursing home datasets
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