La Vida Serena Nursing and Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 72 Google reviews
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What this means for your family
This facility is an excellent choice for families prioritizing cleanliness and compassionate, high-quality rehabilitation services. However, you should proactively ask about current staffing levels and how the facility manages response times during busy shifts or weekends.
Google Reviews
Google Reviews
72 reviews analyzed“Families generally praise the facility for its exceptionally compassionate nursing staff and its clean, beautifully renovated environment. While many reviewers highlight excellent rehabilitation services and a friendly atmosphere, some past experiences involve serious concerns regarding nursing response times and staffing shortages.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Excellent rehabilitation and therapy services
- Friendly and welcoming atmosphere
Concerns
- Staffing shortages affecting response times (mentioned by 2 reviewers)
- Inconsistent care quality among certain nursing shifts (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner uses highly standardized, template-based responses that follow a predictable structure. While they personalize the greeting with the reviewer's name, the core message almost always directs the user to a single corporate hotline for resolution.
Questions for Your Tour
- 1We've heard wonderful things about how clean and well-maintained the facility is; could you show us some of the common areas where residents relax?
- 2Since we know how important consistency is for care, how do you ensure that the high quality of nursing seen during the day carries over to the night shifts?
- 3With the facility being a busy place, what steps are being taken to ensure that call bells and resident needs are responded to promptly at all hours?
- 4We are very impressed with the reputation of your rehab and therapy services; could you tell us more about how a resident transitions from rehab back to long-term care?
- 5What kind of daily activities or social outings do you have planned to help residents stay engaged with one another?
- 6In the event of a medical emergency after hours, what is the specific protocol for contacting physicians and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“There are truly no words that feel big enough to express how grateful my family is of you Jessica De Hoyos. Thank you for the compassion, kindness, and love you showed my mom Maria Cecilia Ortiz every single day.”
“The Place is Beautifully constructed with a Nurses Station right in the center with views to every hall way! Such an inviting atmosphere, smells and looks nice.”
“There is definitely a shortage of staff however. They are working as hard as they can to get to everyone but there are just not enough of them for the number of patients.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has received 26 federal deficiencies across 6 surveys, with 8 triggered by families filing complaints, indicating ongoing concerns about care quality and safety. The most recurring problems involve resident assessments and care planning, abuse/neglect reporting, and fire safety systems. While all deficiencies show correction dates, the pattern of repeated issues in critical areas like abuse reporting and care planning suggests persistent challenges that families should investigate thoroughly during visits.
May 8, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 19, 2024Routine6
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 11, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Aug 16, 2023Routine8
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Aug 3, 2023Complaint3
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 30, 2022Routine4
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Federal Penalties
Fine
May 8, 2025
$8,404
Ownership & Operations
Who Operates This Facility
Del Rio I Enterprises, LLC
for profit
CREATIVE SOLUTIONS IN HEALTHCARE, INC
MAYTE VALDEZ
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 36 of 148
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
72 reviews from families & visitors
Official Website
Visit lavidaserenanursing.com
Medicare data downloads
Original nursing home datasets
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