Del Rio Nursing and Rehabilitation Center
Strong Medicare quality ratings; families often praise compassionate and caring nursing staff. Still worth an in-person visit.
based on 39 Google reviews
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What this means for your family
This facility is noted for having a deeply compassionate nursing and therapy team that treats residents like family. However, families must be vigilant regarding hygiene and responsiveness to call lights, as multiple reviewers have reported instances of neglect and unaddressed medical needs.
Google Reviews
Google Reviews
39 reviews analyzed“Families often praise the facility for its compassionate nursing staff and the way caregivers treat residents like family. However, there are serious allegations regarding neglect, including issues with hygiene, malnutrition, and unresponsiveness to call lights. While the clinical care and rehab programs receive high marks, the physical building is frequently described as old and in need of significant remodeling.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring nursing staff
- Effective rehabilitation and therapy programs
- Attentive and respectful caregivers
- Clean and comfortable resident rooms
Concerns
- Neglect regarding hygiene and call light responsiveness (mentioned by 3 reviewers)
- Building maintenance and outdated facilities (mentioned by 3 reviewers)
- Issues with nutrition and malnutrition (mentioned by 2 reviewers)
- Poor communication regarding billing or stay duration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner relies heavily on a small set of pre-written templates, often using the same phrases like 'Make Lives Better' or 'best-in-class care' regardless of the review content. While they attempt to personalize by using names, the core of the response is almost always a copy-paste mission statement.
Questions for Your Tour
- 1It is wonderful to see how actively the management responds to feedback from families; how do you typically communicate important updates regarding a resident's care or billing to us?
- 2We have heard such lovely things about the compassion of your nursing staff; how do you ensure that call lights are answered promptly, especially during busy night shifts?
- 3Since your rehabilitation programs are highly regarded, could you walk us through how a resident transitions from therapy back to their daily routine in their room?
- 4What steps are taken to ensure that nutritional needs are met and that mealtime is a high-quality experience for everyone?
- 5How do you manage medical emergencies or changes in health status during the overnight hours?
- 6What kind of daily activities or social outings are available to help residents stay engaged with one another?
Personalized based on this facility's data
Key Review Excerpts
“The Administrator, the DON, nursing staff, CNAs, physical and occupational therapist and the office staff, all are involved with patient care and always answer our questions and concerns.”
“It is not a modern building, and doesn't give the very best first impression. You should look past that, however, because, the people who run it do an excellent job It is clean, the food is good, and the residents are well cared for.”
“He sits in his bile and urine with no concern to be changed. No one is helping him do his PT and they basically kicked him out.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
One complaint-triggered safety deficiency was reported by families regarding accident prevention and supervision. This facility shows recurring issues with medication management, resident rights, and fire safety systems across multiple surveys. While most deficiencies have scheduled correction dates, the pattern of repeated violations in critical care areas like medication errors and resident dignity warrants careful consideration during visits.
May 2, 2025Routine13
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Apr 12, 2024Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Mar 27, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 2, 2023Routine7
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Federal Penalties
Fine
Mar 27, 2024
$8,018
Ownership & Operations
Who Operates This Facility
Val Verde County Hospital District
for profit
CARE INN PROPERTIES, INC
JACKELINE EGGERS
Chain Affiliation
Touchstone Communities
25 facilities nationwide
Chain avg rating: 2.8/5 · Rank 2 of 27 (Best)
Ownership & Management
Owners
Val Verde County Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit delrionursingrehab.com
Medicare data downloads
Original nursing home datasets
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