La Bella at Clifton
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 32 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (16 vs median 11.0)
- High RN turnover (75%)
Bottom 25% in IL · Critically understaffed (RN) · $197,112 in fines · Abuse citation
What this means for your family
This facility shows strong results for short-term rehabilitation and has a welcoming administrative team. However, the recent, severe allegations regarding patient hygiene and communication suggest that families should conduct frequent, unannounced visits and maintain close, documented contact with nursing staff to ensure their loved one's needs are consistently met.
Google Reviews
Google Reviews
32 reviews on Google“La Bella at Clifton receives highly polarized feedback from families and residents. While many praise the facility for its cleanliness, effective rehab services, and attentive nursing staff, a significant subset of reviewers reports serious concerns regarding patient hygiene, food quality, and administrative transparency. Families should be aware of the stark contrast between the positive experiences of some and the distressing reports of neglect and communication failures from others.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation services
- Clean and well-maintained facility
- Welcoming and professional administrative staff
- Attentive and caring CNA staff
Concerns
- Poor hygiene and lack of basic patient care (soiled bedding, unkempt nails) (mentioned by 2 reviewers)
- Poor food quality and lack of nutritional variety (mentioned by 2 reviewers)
- Communication issues and lack of transparency regarding patient health (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, how does your team ensure that residents receive consistent assistance with daily hygiene and personal grooming needs?
- 2Could you walk me through your process for updating families on a resident's health status to ensure we stay fully informed and involved in their care?
- 3I noticed some feedback regarding meal variety; what steps are you taking to improve the nutritional quality and menu options for residents?
- 4With 99 residents in the facility, how do you manage the daily activity schedule to ensure that everyone stays engaged and socially connected?
- 5What protocols are in place to handle medical emergencies, and how quickly can we expect to be notified if there is a change in our loved one's condition?
- 6I understand you have a strong rehabilitation program; how is that integrated into the daily routine for residents who need ongoing support?
Personalized based on this facility's data
Key Review Excerpts
“They have got him to be able to walk and gotten him stronger. They also were quick to catch a medical problem that could have ended very badly if not caught in time.”
“My Mother sleeps in soiled mattresses and her brand new clothes were stolen that I had delivered. And they found her in the floor having a seizure and said the dont know how long she was laying there and laughed.”
“I can't even describe how disgraced I feel about the way they treated us for inquiring about patients health. They don't keep their nails trimmed or repair their eyewear so they can see.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns, particularly with families filing 27 complaint-triggered reports resulting in issues with accident prevention and safety, medication management, and protection from abuse and neglect. The most recurring problems involve accident hazards appearing across multiple years (2023-2025), medication errors, and resident protection failures. While all deficiencies show correction dates, the persistent nature of safety and medication issues across repeated surveys and ongoing family complaints suggests systemic challenges requiring careful evaluation during any visit.
Jun 25, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 22, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
May 6, 2025Routine19
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Apr 23, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Apr 15, 2025Complaint7
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Environmental Deficiencies
Keep all essential equipment working safely.
Mar 26, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Federal Penalties
Fine
Mar 26, 2025
$94,710
Payment Denial
Mar 26, 2025
31-day denial
Fine
May 21, 2024
$10,033
Payment Denial
May 21, 2024
28-day denial
Fine
May 21, 2024
$12,048
Fine
Dec 26, 2023
$29,348
Payment Denial
Dec 26, 2023
3-day denial
Ownership & Operations
Who Operates This Facility
La Bella at Clifton
for profit
Chain Affiliation
Jenmax Group
10 facilities nationwide
Ownership & Management
Owners
Cd Opco Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit labellaofclifton.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.