Kruse Village Senior Living Community
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 36 Google reviews
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What this means for your family
Kruse Village offers an exceptional rehabilitation and therapy program that has successfully helped many residents return to independent living. However, families must remain vigilant regarding hygiene and skin care, as multiple reviews have raised serious concerns about cleanliness and neglect in certain instances.
Google Reviews
Google Reviews
36 reviews analyzed“Kruse Village is highly regarded by many families for its professional rehabilitation and therapy teams, with several reviewers noting significant physical recovery for their loved ones. However, there are serious, recurring allegations regarding hygiene, neglect, and poor food quality in certain departments. While many praise the compassionate nursing staff, others have reported distressing incidents involving skin issues and lack of cleanliness.”
Quality Themes
Tap a score for detailsStrengths
- Professional and caring therapy/rehab staff
- Compassionate nursing and social work teams
- Effective rehabilitation outcomes
- Friendly and helpful administration
Concerns
- Issues with hygiene and cleanliness (mentioned by 3 reviewers)
- Poor food quality and presentation (mentioned by 3 reviewers)
- Neglect or inadequate wound/skin care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner provides highly personalized and warm responses to 5-star reviews, often referencing specific staff members or resident details. For negative reviews, the responses shift to a more formal, templated tone that focuses on defending the facility's reputation and standards.
Questions for Your Tour
- 1It's great to see how much the administration engages with the community through their responses; how does the leadership team work with families to address day-to-day concerns?
- 2We want to make sure our loved one stays comfortable; what specific protocols do your nursing teams follow to ensure consistent skin and wound care for residents?
- 3Could you tell us more about your cleaning schedule and how you ensure the resident rooms and common areas stay fresh and hygienic?
- 4Food is such an important part of daily life; how do you approach meal presentation and variety to make dining an enjoyable experience for the residents?
- 5What kind of daily activities or social outings do you have planned to keep the residents engaged with one another?
- 6In the event of a medical emergency during the night, what is the immediate process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Kruse were very professional and caring. The facility is a little older, but well kept, very clean and has a wonderful atmosphere.”
“The Kruse rehab department did a wonderful job in helping my mother recover from congestive heart failure and a long hospital stay. With great care and thought, the team worked to strengthen her daily, with the goal of returning her to live independently at home again.”
“My loved one was in rehab for a week. After 3 visits they said no visitors due to Covid. They sent him home with his arm all marked up from a wonderful fall, and a fungus around his catheter.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
12
measures
2
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaint reports leading to deficiencies, with concerns including resident abuse/neglect and inadequate daily care assistance. The facility shows recurring issues across medication management, food service operations, and daily care assistance that have persisted across multiple recent surveys through 2025. While all deficiencies show correction dates, the pattern of ongoing problems in core care areas warrants careful evaluation during any visit.
Jun 3, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Mar 11, 2025Routine8
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Mar 26, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jan 31, 2024Routine9
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Oct 4, 2023Complaint1
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Jul 6, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Ownership & Operations
Who Operates This Facility
Kruse Village, LLC
for profit
HOUSTON HEALTH DIMENSIONS CONSULTING, INC
ROSS BRADFIELD
Chain Affiliation
Health Dimensions Group
10 facilities nationwide
Chain avg rating: 3.0/5 · Rank 1 of 1
Ownership & Management
Owners
Dimensions Health Strategies Corporation
Owner · Organization
Rogotzke, Amber
Owner (parent company)
Shvetzoff Hennessey, Erin
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit krusevillage.com
Medicare data downloads
Original nursing home datasets
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