Kokomo Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 46 Google reviews
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What this means for your family
While the facility has undergone recent renovations and has some dedicated staff, the recurring reports of poor hygiene, medication errors, and lack of communication are significant red flags. If you are considering this facility, we strongly recommend conducting an unannounced visit and specifically observing the cleanliness of the rooms and the responsiveness of the nursing staff to call lights.
Google Reviews
Google Reviews
46 reviews on Google“Kokomo Healthcare Center receives highly polarized feedback, with recent reviews showing a sharp divide between praise for facility renovations and severe allegations of neglect. Families frequently express frustration regarding poor communication, unresponsiveness to phone calls, and significant concerns about hygiene and food quality. While some visitors report a positive, caring atmosphere, others describe a facility struggling with basic care standards and staffing reliability.”
Quality Themes
Tap a score for detailsStrengths
- Recent building renovations and updates
- Friendly and helpful individual staff members
- Engaging resident events and activities
Concerns
- Unresponsive to phone calls and communication (mentioned by 4 reviewers)
- Poor food quality and inadequate nutrition (mentioned by 6 reviewers)
- Poor facility cleanliness and hygiene issues (mentioned by 5 reviewers)
- Medication management errors and delays (mentioned by 3 reviewers)
- Inadequate or rude nursing staff (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility has undergone some recent renovations; how have these updates impacted the daily environment and comfort for the residents?
- 2Given the importance of nutrition, could you walk me through how you ensure residents receive balanced, appetizing meals and how you handle specific dietary preferences or concerns?
- 3What is your current process for ensuring families stay informed, and what is the best way to get a timely response if we have questions regarding our loved one’s care?
- 4With the current staffing levels, how do you ensure that medication management remains consistent and that residents receive their doses exactly on schedule?
- 5I’ve heard great things about your resident events; could you tell me more about the activities scheduled for this month and how you encourage residents to participate?
- 6What specific protocols are in place to maintain high standards of cleanliness and hygiene in the resident rooms and common areas throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“My mother's call light would be on 48mins before being answered. My mother was given another patients meds because they couldnt find hers. The rooms are filthy.”
“The food they serve here is not only inedible, it's nasty, slopped together, sometimes dangerous due to being undercooked, and sometimes overcooked or old.”
“The staff at Kokomo Healthcare have been very helpful, patient and kind. The nurses always take the time to answer my questions and concerns.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering 7 inspections, revealing concerning patterns in medication management, resident safety, and care quality that persist across multiple surveys from 2023 to 2025. The facility has had repeated issues with pharmacy services, preventing accidents and injuries, and appropriate treatment care, with some families reporting problems serious enough to prompt investigations. While all deficiencies show correction dates, the recurring nature of similar problems suggests ongoing challenges with consistent care standards.
Sep 8, 2025Routine7
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Oct 11, 2024Routine4
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 17, 2024Routine5
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Mar 7, 2024Complaint2
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nov 6, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Oct 12, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Kokomo Healthcare Center
for profit
Chain Affiliation
Communicare Health
121 facilities nationwide
Chain avg rating: 2.8/5 · Rank 54 of 121
Ownership & Management
Owners
Hancock Regional Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
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