Kingwood Rehabilitation and Healthcare Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 63 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (12 vs median 8.0)
Bottom 25% in Texas · Critically understaffed (RN) · Worst in MOMENTUM SKILLED SERVICES chain · $111,650 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
The facility appears to be undergoing a significant positive transformation, with recent reviews highlighting a clean, modern environment and much better staff attitudes. However, because of a documented history of serious neglect and staffing issues, families should specifically verify current nursing ratios and meal temperatures during their visit.
Google Reviews
Google Reviews
63 reviews on Google“Families considering Kingwood Rehabilitation and Healthcare Center will find a starkly divided landscape of experiences. While recent reviews from 2025 and 2026 highly praise the facility's cleanliness, modern renovations, and attentive nursing staff, a significant history of severe allegations regarding neglect, poor hygiene, and administrative incompetence persists in older reviews.”
Quality Themes
Tap a score for detailsStrengths
- Clean and beautifully renovated facility
- Attentive and kind nursing staff
- Effective physical and occupational therapy
- Welcoming and professional atmosphere for tours
Concerns
- Inadequate hygiene and patient care (mentioned by 3 reviewers)
- Poor food quality and temperature (mentioned by 2 reviewers)
- Administrative and communication failures (mentioned by 3 reviewers)
- Staffing shortages and slow response times (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 65 analyzed
How They Respond to Reviews
The owner provides personalized responses that frequently address specific details mentioned in the reviews, such as cleanliness, staff kindness, or community partnerships. For negative reviews, the owner maintains a professional, non-defensive tone, prioritizing privacy and inviting further internal investigation.
Questions for Your Tour
- 1We've heard wonderful things about how beautiful and renovated the facility is; could you show us some of the common areas where residents relax?
- 2Since we want to ensure our loved one is always well-attended to, how do you manage call responses and staffing during the night shifts?
- 3How does the clinical team ensure that medication schedules are followed accurately and consistently every day?
- 4We'd love to know more about the dining experience—how do you ensure meals are served at the right temperature and that the menu stays varied?
- 5What is the process for communicating important health updates or changes in care from the administration to the family?
- 6In the event of a sudden medical emergency, what are the immediate steps the nursing staff takes to stabilize a resident?
Personalized based on this facility's data
Key Review Excerpts
“The building has been beautifully renovated—clean, modern, and welcoming, with such great energy throughout.”
“One thing that really stood out was seeing a staff member sitting and chatting with a Spanish-speaking resident when I first walked in. That kind of genuine care is rare.”
“The breakfast that a resident receives is very small, and most of the meals are cold. There has only been one hot meal that my dad has received.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
6
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant concerns with 23 of 34 deficiencies triggered by family complaints, indicating ongoing problems that prompted reports. Major recurring issues include protection from abuse and neglect, medication management, and accident prevention/safety hazards. While all deficiencies show correction dates, the pattern of repeated violations across the same care areas—particularly safety issues appearing in multiple surveys—suggests persistent systemic problems families should carefully evaluate.
Jun 29, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 29, 2025Routine7
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Jun 3, 2025Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 16, 2024Routine2
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
May 16, 2024Complaint7
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 7, 2023Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jun 3, 2025
$72,573
Ownership & Operations
Who Operates This Facility
Uvalde County Hospital Authority
for profit
KRHC LLC
KATHERINE D POTTS
Chain Affiliation
Momentum Skilled Services
10 facilities nationwide
Chain avg rating: 2.0/5 · Rank 8 of 10 (Worst)
Ownership & Management
Owners
Uvalde County Hospital Authority
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
63 reviews from families & visitors
Official Website
Visit kingwoodrhc.com
Medicare data downloads
Original nursing home datasets
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