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Nursing HomeMedicaid Investigative

Kensington Gardens Rehab and Nursing Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2055 Palmetto St, Clearwater, FL 33758150 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 186 Google reviews

5
4
3
2
1
Kensington Gardens Rehab and Nursing Center Nursing Home in Clearwater, FL — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (21 vs median 6.0)
  • High staff turnover (57%)

Bottom 25% in FL · Below recommended RN staffing · Worst in ASTON HEALTH chain · $18,070 in fines

Source: Medicare data

What this means for your family

While some families report positive experiences with therapy and specific staff members, the facility has a recurring pattern of serious safety and hygiene concerns, including pest infestations and poor communication. If you choose this facility, we strongly recommend daily in-person visits to monitor your loved one's care and hygiene, as remote communication is frequently reported as unreliable.

Google Reviews

Google Reviews

186 reviews on Google
Kensington Gardens Rehabilitation & Nursing Center receives highly polarized reviews, with many families reporting severe neglect, poor communication, and unsanitary conditions including pest infestations. While some reviewers praise specific staff members for their kindness and note recent facility upgrades, these positive experiences are frequently overshadowed by reports of residents left in soiled conditions, medication errors, and difficulty reaching the facility by phone.

Quality Themes

Tap a score for details
Food5.0Staff4.0Clean2.0Activities6.0Meds1.0Memory1.0Comms1.0ValueN/A

Strengths

  • Attentive and compassionate nursing staff
  • Helpful admissions and administrative team
  • Clean, well-maintained facility areas
  • Effective rehabilitation therapy programs

Concerns

  • Pest infestations (roaches/palmetto bugs) (mentioned by 12 reviewers)
  • Unresponsive or poor communication (phone/staff) (mentioned by 15 reviewers)
  • Inadequate hygiene and soiled residents (mentioned by 9 reviewers)
  • Medication management errors and delays (mentioned by 5 reviewers)
  • Understaffing leading to neglect (mentioned by 8 reviewers)

Rating Trends

Tap a year to see what changed

234'13(3)'16(2)'18(2)'20(8)'22(16)'24(29)'26(17)

Distribution · 189 analyzed

5
86
4
17
3
2
2
7
1
77
12 reviews posted between Oct 7, 2025Oct 11, 2025 · 12 were 5-star

How They Respond to Reviews

87%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the facility has a high volume of administrative communication; what is the official process for family members to receive timely updates on their loved one's daily status?
  • 2Given the recent focus on facility maintenance, what specific protocols are currently in place to ensure ongoing room hygiene and pest control?
  • 3How does your nursing team coordinate with the pharmacy to ensure that medication administration remains accurate and on schedule?
  • 4With a 3-star staffing rating, how do you ensure that residents receive consistent, hands-on attention during peak hours of the day?
  • 5I see that you are active in responding to feedback online; how do you use that family input to make tangible improvements to the daily care experience?
  • 6What does a typical day look like for residents in terms of social engagement and activities to ensure they stay active and connected?

Personalized based on this facility's data


Key Review Excerpts

The nurses and staff were all over it caring for her making sure she was okay. Even sent her to hospital too have all the tests scans.

Long-term resident's family · 2024☆☆☆☆

The staff are truly exceptional. The therapists, medical team, and support staff work seamlessly together to create a safe and healing environment.

Rehab patient · 2025★★★★★

The facility is very old & is in desperate need of... most of the employees are kind & helpful - the ones that don’t want to be there & don’t care let you know!!

Long-term resident's family · 2020★★☆☆☆
Source: 186 Google reviews

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

7

measures

Worse Than Avg

6

measures

Mixed Results

4

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility28.4%
Worse than Avg
Here
28.4%
US
19.5%
FL
15.0%
Pinellas
18.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
FL
4.1%
Pinellas
3.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility19.7%
Worse than Avg
Here
19.7%
US
15.4%
FL
8.7%
Pinellas
7.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.8%
Better than Avg
Here
5.8%
US
15.3%
FL
10.6%
Pinellas
10.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility17.9%
Mixed vs Avgs
Here
17.9%
US
19.4%
FL
11.5%
Pinellas
11.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.0%
Better than Avg
Here
98.0%
US
93.4%
FL
98.1%
Pinellas
96.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility80.5%
Worse than Avg
Here
80.5%
US
81.8%
FL
94.8%
Pinellas
92.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility87.3%
Mixed vs Avgs
Here
87.3%
US
79.7%
FL
94.7%
Pinellas
93.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.5%
Worse than Avg
Here
2.5%
US
1.6%
FL
1.5%
Pinellas
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

24deficiencies
2penalties
Well above state avg (7.3)
27 complaint-triggered
$18,070 in fines

Nearly half (24 of 50) deficiencies stem from family complaints, indicating ongoing concerns about safety and care quality. The facility repeatedly struggles with maintaining safe environments, resident rights including grievance procedures, and abuse prevention protocols. Recent complaints from 2025-2026 involve serious issues like failure to report suspected abuse and unsafe conditions, with some deficiencies still under correction plans rather than fully resolved.

Feb 18, 2026Complaint
2
0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 16, 2026Complaint
10
0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Jun 12, 2025Complaint
4
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0925Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

May 13, 2025Complaint
3
0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Feb 1, 2024Routine
11
0732Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0644Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0200Potential for harm · IsolatedCorrected

Egress Deficiencies

Meet other general requirements.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Feb 1, 2024Complaint
5
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Federal Penalties

Fine

May 13, 2025

$8,490

Fine

May 13, 2025

$9,580

Ownership & Operations

Who Operates This Facility

Owner / Operator

Kensington Gardens Rehab and Nursing Center

Organization Type

for profit

Chain Affiliation

Chain Name

Aston Health

Chain Size

38 facilities nationwide

Chain avg rating: 2.5/5 · Rank 29 of 30 (Worst)

Ownership & Management

Owners

Cw Care Holdings LLC

Owner · Organization

100%

Citadel Care Group LLC

Owner (parent company) · Organization

100%

Key personnel

Wildes, DonnaOfficer / DirectorBell-Morris, JulieManagerCampbell, JenniferManagerColip, NathanManagerWildes, DonnaManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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