Kensington Gardens Rehab and Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 186 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (21 vs median 6.0)
- High staff turnover (57%)
Bottom 25% in FL · Below recommended RN staffing · Worst in ASTON HEALTH chain · $18,070 in fines
What this means for your family
While some families report positive experiences with therapy and specific staff members, the facility has a recurring pattern of serious safety and hygiene concerns, including pest infestations and poor communication. If you choose this facility, we strongly recommend daily in-person visits to monitor your loved one's care and hygiene, as remote communication is frequently reported as unreliable.
Google Reviews
Google Reviews
186 reviews on Google“Kensington Gardens Rehabilitation & Nursing Center receives highly polarized reviews, with many families reporting severe neglect, poor communication, and unsanitary conditions including pest infestations. While some reviewers praise specific staff members for their kindness and note recent facility upgrades, these positive experiences are frequently overshadowed by reports of residents left in soiled conditions, medication errors, and difficulty reaching the facility by phone.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and compassionate nursing staff
- Helpful admissions and administrative team
- Clean, well-maintained facility areas
- Effective rehabilitation therapy programs
Concerns
- Pest infestations (roaches/palmetto bugs) (mentioned by 12 reviewers)
- Unresponsive or poor communication (phone/staff) (mentioned by 15 reviewers)
- Inadequate hygiene and soiled residents (mentioned by 9 reviewers)
- Medication management errors and delays (mentioned by 5 reviewers)
- Understaffing leading to neglect (mentioned by 8 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 189 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a high volume of administrative communication; what is the official process for family members to receive timely updates on their loved one's daily status?
- 2Given the recent focus on facility maintenance, what specific protocols are currently in place to ensure ongoing room hygiene and pest control?
- 3How does your nursing team coordinate with the pharmacy to ensure that medication administration remains accurate and on schedule?
- 4With a 3-star staffing rating, how do you ensure that residents receive consistent, hands-on attention during peak hours of the day?
- 5I see that you are active in responding to feedback online; how do you use that family input to make tangible improvements to the daily care experience?
- 6What does a typical day look like for residents in terms of social engagement and activities to ensure they stay active and connected?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and staff were all over it caring for her making sure she was okay. Even sent her to hospital too have all the tests scans.”
“The staff are truly exceptional. The therapists, medical team, and support staff work seamlessly together to create a safe and healing environment.”
“The facility is very old & is in desperate need of... most of the employees are kind & helpful - the ones that don’t want to be there & don’t care let you know!!”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Nearly half (24 of 50) deficiencies stem from family complaints, indicating ongoing concerns about safety and care quality. The facility repeatedly struggles with maintaining safe environments, resident rights including grievance procedures, and abuse prevention protocols. Recent complaints from 2025-2026 involve serious issues like failure to report suspected abuse and unsafe conditions, with some deficiencies still under correction plans rather than fully resolved.
Feb 18, 2026Complaint2
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 16, 2026Complaint10
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jun 12, 2025Complaint4
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
May 13, 2025Complaint3
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Feb 1, 2024Routine11
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Egress Deficiencies
Meet other general requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Feb 1, 2024Complaint5
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
May 13, 2025
$8,490
Fine
May 13, 2025
$9,580
Ownership & Operations
Who Operates This Facility
Kensington Gardens Rehab and Nursing Center
for profit
Chain Affiliation
Aston Health
38 facilities nationwide
Chain avg rating: 2.5/5 · Rank 29 of 30 (Worst)
Ownership & Management
Owners
Cw Care Holdings LLC
Owner · Organization
Citadel Care Group LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
186 reviews from families & visitors
Official Website
Visit kgrehab.com
Medicare data downloads
Original nursing home datasets
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