Advanced Care Center
Strong Medicare quality ratings; families often praise effective physical therapy department. Still worth an in-person visit.
based on 69 Google reviews
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What this means for your family
While the physical therapy department is frequently praised for helping patients regain mobility, the facility faces critical, recurring complaints regarding basic care responsiveness and hygiene. We strongly advise families to visit in person, observe call light response times, and ask specifically how the facility ensures communication with out-of-town family members, as this is a major pain point for many reviewers.
Google Reviews
Google Reviews
69 reviews on Google“Advanced Care Center receives highly polarized feedback, with some families praising the physical therapy department and individual staff members, while others report severe neglect and communication failures. Recurring complaints highlight significant issues with call light response times, hygiene, and difficulty reaching staff by phone. Prospective families should be aware of the stark contrast between positive rehab experiences and reports of substandard basic care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy department
- Attentive and compassionate individual nursing staff
- Clean and well-maintained common areas
- Helpful social services staff
Concerns
- Extremely slow or non-existent response to call lights (mentioned by 6 reviewers)
- Difficulty reaching staff or administration by phone (mentioned by 5 reviewers)
- Poor hygiene and sanitary conditions in resident rooms (mentioned by 5 reviewers)
- Inadequate staffing levels and lack of professional oversight (mentioned by 4 reviewers)
- Poor quality and unappetizing food (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 72 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy department and social services; how do these teams work together to keep residents active and engaged in daily activities?
- 2Since we want to ensure our loved one is always safe, what is your specific protocol for responding to call lights and managing medical emergencies during the night shift?
- 3How does the facility approach daily room cleaning and sanitization to ensure a high standard of hygiene for every resident?
- 4We'd love to know more about the dining experience—how is the menu planned, and how do you ensure the food is both nutritious and appetizing for the residents?
- 5What steps are being taken to improve communication between the administration and families, especially if we need to reach someone by phone?
- 6How do you manage medication administration and oversight to ensure everything is handled with the highest level of professional accuracy?
Personalized based on this facility's data
Key Review Excerpts
“The BIG problem is for the first few days no CALL light he had to rely on the roommate to call for help I was personally there and was told by the nurse doing med pass that his roommate could ring his call light if needed.”
“The response time for someone to come and help was usually 2 hours and always over an hour. I had to call the front desk to get help several times.”
“My brother has been here for 3 months. When he arrived he could not walk. Now he walks very well thanks to the PT department .....they are amazing!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant deficiency patterns with families filing complaints that triggered 5 recent violations in late 2024, including serious issues with abuse reporting, medication errors, and care planning. The most recurring problems involve resident rights and safety, fire safety systems, and care assessment processes. While all deficiencies show correction dates, the persistent recurrence of similar issues across multiple surveys and recent complaint-driven citations suggest ongoing systemic challenges that families should carefully consider.
Oct 23, 2025Complaint5
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 19, 2024Routine11
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide sliding doors free of hazards, operable without special knowledge or effort, and meet weight requirements to set door in motion.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Oct 27, 2022Routine6
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
May 14, 2021Routine13
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Have enough outside ventilation via a window or mechanical ventilation, or both.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Advanced Care Center
for profit
Chain Affiliation
Gold FL Trust II
36 facilities nationwide
Chain avg rating: 3.1/5 · Rank 24 of 46
Ownership & Management
Owners
Advanced Nursing Holdco LLC
Owner · Organization
FL Master Opco Holdco LLC
Owner (parent company) · Organization
FL Snf Trust I
Owner (parent company) · Organization
FL Snf Trust II
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
69 reviews from families & visitors
Official Website
Visit advanced-cc.com
Medicare data downloads
Original nursing home datasets
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