Kendall House Wellness & Rehabilitation
Strong Medicare quality ratings; families often praise responsive staff in memory care. Still worth an in-person visit.
based on 5 Google reviews
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What this means for your family
The facility offers a beautiful environment and a highly responsive staff, particularly within the memory care unit. Since reviews are sparse, you should personally visit to verify the quality of clinical care and dining services.
Google Reviews
Google Reviews
5 reviews on Google“Families looking for memory care can rely on a responsive staff that manages resident challenges effectively. The facility is noted for its beautiful environment and welcoming atmosphere, though reviews are primarily focused on staff attitude rather than specific clinical outcomes.”
Quality Themes
Tap a score for detailsStrengths
- Responsive staff in memory care
- Beautiful and welcoming facility
- Kind and professional personnel
Rating Trends
Tap a year to see what changed
Distribution · 5 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With such a small, intimate capacity of 40 residents, how does your team ensure each person gets personalized attention during meal times?
- 2I noticed your staff is very responsive to feedback; how do you typically involve families in the care planning process?
- 3Since the facility has a high health inspection rating, what specific protocols do you have in place to maintain such high standards of cleanliness and safety?
- 4Can you tell me more about the daily activities or social programs available to help residents stay engaged and connected with each other?
- 5In the event of a medical emergency during the night, what is the immediate process for notifying the family and coordinating care?
- 6How does the team manage medication administration and monitoring to ensure everything stays consistent with their care plan?
Personalized based on this facility's data
Key Review Excerpts
“My mom has been in Memory Care here for over a year now. The staff does an excellent job of caring for her and working with her. When issues arise on occasion (trust me, my mom can have issues arise :-), the staff is very responsive.”
“Very beautiful place and nice people here feel welcome.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 13 measures
6
measures
7
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents who fell and were seriously hurt
Residents with pressure sores (bedsores)
Residents with a long-term catheter
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering four inspections, with recurring issues in care planning, medication management, and infection control. The facility shows persistent problems with developing complete resident care plans (appearing in five separate surveys from 2022-2025) and medication services (cited multiple times across surveys). While all deficiencies have correction dates, the pattern of repeat violations in core care areas suggests ongoing operational challenges that families should carefully evaluate.
Jan 23, 2026Routine7
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jan 2, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nov 24, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 11, 2024Routine5
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Sep 8, 2023Routine10
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Aug 18, 2023Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Federal Penalties
Fine
Nov 24, 2024
$88,390
Payment Denial
Nov 24, 2024
6-day denial
Ownership & Operations
Who Operates This Facility
Morningside Ministries
nonprofit
ERIKA WEBER
Ownership & Management
Owners
Morningside Ministries
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Official Website
Visit mmliving.org
Medicare data downloads
Original nursing home datasets
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