Kenansville Rehabilitation and Healthcare Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 138 Google reviews
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What this means for your family
This facility has a highly regarded therapy department and an exceptional activities program that keeps residents engaged. However, families should be aware of serious reports regarding facility cleanliness and inconsistent hygiene care; we strongly recommend unannounced visits to inspect the environment and observe staff interaction with residents.
Google Reviews
Google Reviews
138 reviews on Google“Kenansville Rehabilitation and Healthcare Center receives high praise for its physical and occupational therapy departments, with many residents noting significant recovery progress. However, there is a stark divide in experiences regarding basic care, with multiple reports of facility cleanliness issues, unpleasant odors, and inconsistent staffing levels leading to concerns about neglect.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Engaging and energetic activities department
- Warm, professional, and dedicated individual staff members
- Strong communication from specific management and nursing staff
Concerns
- Facility cleanliness and hygiene (urine odors, pest infestations) (mentioned by 4 reviewers)
- Inconsistent staffing and slow response times (mentioned by 3 reviewers)
- Neglect of basic needs (hygiene, hydration, fall prevention) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 136 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to family feedback online; how do you use that communication to address concerns about facility hygiene and cleanliness?
- 2With the current staffing levels, what specific protocols do you have in place to ensure that residents receive timely assistance with hydration and personal hygiene needs?
- 3Given the high praise for your therapy department, how do you ensure that same level of dedicated, one-on-one attention is applied to daily fall prevention and monitoring?
- 4Could you walk me through your current housekeeping schedule and how you manage pest control to ensure a comfortable living environment for all residents?
- 5I see your activities department is highly regarded; what are some of the most popular programs currently running for residents who need a bit more engagement?
- 6How does your nursing team coordinate with the therapy staff to ensure that a resident’s medical needs are met promptly when they are not in a scheduled session?
Personalized based on this facility's data
Key Review Excerpts
“The PT and OT staff actually have been fantastic and care about my progress. The wound care nurse Cathy is a treasure she is awesome with my wound vac dressing.”
“The facility is infested with cockroaches that crawls on the residents and their food tray table. The entire facility smells like urine.”
“Judy Glaspie the Activity Manager is awesome and such a great asset to the facility and the residents! They all love her !”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Kenansville has ongoing issues with fire safety and building maintenance appearing across multiple surveys, plus families have filed three complaints resulting in deficiencies around resident privacy and social services. While most deficiencies have been corrected, the facility shows recurring problems with emergency preparedness, smoke barriers, and resident assessment practices that persist from 2022 through 2024, suggesting systemic challenges with maintaining consistent safety and care standards.
Jun 16, 2025Routine1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Jun 16, 2025Complaint1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Mar 28, 2024Routine9
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nov 2, 2023Complaint2
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 14, 2022Routine10
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Mar 19, 2021Routine1
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Ownership & Operations
Who Operates This Facility
Kenansville Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Yad Healthcare
13 facilities nationwide
Chain avg rating: 1.8/5 · Rank 1 of 12 (Best)
Ownership & Management
Owners
Kenansville Opco Holdings LLC
Owner · Organization
Alter, Tzvi
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
138 reviews from families & visitors
Official Website
Visit kenansvillerehab.com
Medicare data downloads
Original nursing home datasets
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