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Assisted Living

Kellys Adult Care Home

Families consistently rate this highly — reviewers highlight kind and patient caregivers. Schedule a visit to confirm the fit.

3802 East Beck Lane, Sandalwood · Phoenix, AZ 85032Licensed & Active
Google rating
4.5/5

based on 8 Google reviews

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What this means for your family

This facility is highly regarded for its loving and patient staff, which provides significant peace of mind for families. Since most reviews are textless, you should personally verify specific details regarding dining and activities during your tour.

Google Reviews

Google Reviews

8 reviews analyzed
Families can expect a highly compassionate caregiving environment, with specific praise for the kind, patient, and loving nature of the staff. While most reviews are overwhelmingly positive, there is a single historical outlier from 2015 that suggests a past period of dissatisfaction.

Quality Themes

Tap a score for details
FoodN/AStaff10.0CleanN/AActivitiesN/AMedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Kind and patient caregivers
  • High level of resident safety
  • Peace of mind for family members

Rating Trends

Tap a year to see what changed

2341.02015(1)5.02018(2)5.02019(2)5.02020(2)5.02022(1)

Distribution

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How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1It is so wonderful to see how much care and patience the staff shows here; how do you foster that kind of compassionate culture among your caregivers?
  • 2Since the safety of residents is such a clear priority here, could you walk us through the specific protocols you have in place for monitoring resident well-being throughout the day?
  • 3We are looking for true peace of mind for our family member; what kind of communication system do you have in place to keep us updated on how they are doing?
  • 4What does a typical day of social engagement and activities look like for the residents in this home?
  • 5In the event of a medical emergency or a sudden change in health, what is the immediate process for getting care and notifying the family?
  • 6How do you tailor the daily routine to ensure each resident feels comfortable and at home in this intimate setting?

Personalized based on this facility's data


Key Review Excerpts

The caregivers are kind, patient, and loving to their residents. We always had peace of mind knowing our family member was safe and well cared for.

Family member of a former resident · 2020★★★★★
Source: 8 Google reviews

State Inspection History

State Inspections

Source: AZ State Licensing Agency

1total
3deficiencies
Jun 14, 2024Routine

The following deficiencies were found during the on-site compliance inspection conducted on June 14, 2024:

A manager shall not accept or retain an individual if:R9-10-807.C.2Corrected Jun 19, 2024

Based on documentation review, record review, and interview, the manager accepted and retained an individual when the primary condition for which the individual needed assisted living services was a behavioral health issue, for one of two residents sampled. The deficient practice posed a risk if the facility was unable to meet a resident's needs. Findings include: R9-10-101.5. states: "Activities of daily living" means ambulating, bathing, toileting, grooming, eating, and getting in or out of a bed or a chair. R9-10-101.32. states: "Behavioral health issue" means an individual's condition related to a mental disorder, a personality disorder, substance abuse, or a significant psychological or behavioral response to an identifiable stressor or stressors. 1. A review of Department documentation revealed the facility was not authorized to provide behavioral health services, per R9-10-802(2)(b). 2. A review of R2's medical record revealed a current written service plan for supervisory care dated November 2023, which stated "Primary Medical Diagnosis: Alcoholism", no other diagnosis was listed. 3. In an interview, E1 reported that R2 needed assistance with cooking and cleaning. E1 reported that R2's only diagnosis was alcoholism. E1 acknowledged R2 was accepted and retained when the primary condition for which R2 needed assisted living services was a behavioral health issue.

A manager of an assisted living facility authorized to provide directed care services shall ensure that:R9-10-815.F.2.a.i-iiCorrected Jun 19, 2024

Based on documentation review, observation, and interview, the manager failed to ensure there was a means of exiting the facility for a resident who did not have a key, special knowledge for egress, or the ability to expend increased physical effort, that provided access to an outside area, and controlled or alerted employees of the egress of a resident from the facility. The deficient practice posed a risk if the facility was unaware of the general or specific whereabouts of a resident. Findings include: 1. Review of Department documentation revealed the facility was authorized to provide directed care services. 2. During an environmental inspection of the facility with E1, the Compliance Officer observed a door leading to a backyard. The outside area, in the backyard, allowed residents to be at least 30 feet away from the facility. The door did not have a device that alerted employees of the egress of a resident from the facility and was unlocked. 3. In an interview, E1 reported that the alarms had been taken down for repainting a few weeks prior, and had not been reinstalled. E1 acknowledged there was not a means of exiting the facility that controlled or alerted employee of the egress of the resident.

A manager shall ensure that:R9-10-819.A.11Corrected Jun 19, 2024

Based on observation and interview, the manager failed to ensure toxic materials stored by the facility were stored in a locked area and inaccessible to residents. The deficient practice posed a risk to the physical health and safety of a resident. Findings include: 1. During an environmental inspection of the facility with E1, the Compliance Officer observed the following in a caregiver bathroom. The bathroom door was equipped with a privacy latch, however, this latch was able to be opened without a key or combination. -"Lysol All Purpose Cleaner" which stated "Warning: Keep out of reach of children"; -"Dawn Powerwash" which stated "Keep out of reach of children". 2. In the unlocked backyard, the Compliance Officer observed a container of "Oatey Clear Cleaner" which stated "Danger! May be fatal if swallowed and enters airways". 3. In an interview, E1 acknowledged toxic materials stored by the facility were not stored in a locked area and inaccessible to residents. This is a repeat deficiency from the on-site compliance inspection conducted on October 26, 2022 and August 30, 2021.

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References & Resources

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