Kei-Ai Los Angeles Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 91 Google reviews
Watch Kei-Ai Los Angeles Healthcare Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (39 vs median 13.0)
Bottom 25% in CA · Below recommended RN staffing · Above recommended total nurse staffing · Worst in ASPEN SKILLED HEALTHCARE chain · $184,989 in fines
What this means for your family
This facility is an excellent choice for patients focused on intensive physical or occupational therapy, as the rehab staff is frequently singled out for excellence. However, families should remain vigilant regarding hygiene and medication management, as some reviewers have reported serious lapses in basic care and responsiveness.
Google Reviews
Google Reviews
91 reviews on Google“Families considering KEI-AI Los Angeles Healthcare Center will find a facility highly praised for its exceptional physical and occupational therapy teams and a compassionate nursing staff. While many residents thrive in the clean and well-maintained environment, some families have reported serious concerns regarding hygiene, medical neglect, and inconsistent communication from administration.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy teams
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Professional and friendly administrative staff
Concerns
- Instances of medical neglect and hygiene issues (mentioned by 3 reviewers)
- Inconsistent communication from administration and social services (mentioned by 2 reviewers)
- Food quality and lack of variety (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 130 analyzed
How They Respond to Reviews
The owner provides highly personalized responses that frequently mention specific staff members and patient milestones named in the reviews. They also demonstrate a professional approach to negative feedback by acknowledging specific complaints and promising investigation or corrective action.
Questions for Your Tour
- 1I noticed the administration is very active in responding to feedback online; how does the leadership team currently use resident and family input to improve daily care?
- 2The therapy teams here have such a great reputation; could you tell me more about how the physical and occupational therapists work with residents to maintain their mobility?
- 3What specific steps are being taken to address recent health inspection findings and ensure that hygiene and clinical standards are consistently met for every resident?
- 4How does the nursing staff ensure that communication remains clear and consistent between the medical team, the social services department, and our family members?
- 5In the event of a medical emergency during the night or over a weekend, what is the protocol for notifying the family and ensuring immediate care?
- 6What kind of variety can we expect in the daily meal plans, and are there ways for residents to provide feedback on the food menu?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy department is constantly working with the patients putting them through the paces. The nursing staff is attentive, caring, and compassionate.”
“I was a patient from June 29 through September 27, 2025. I am pleased with the care I received from Nurse Molly, she's knowledgeable, professional, and caring.”
“My mother was here for a few months and it was always a mission to get her changed. Administration was not very helpful... My mother got a UTI and complained of pain for days until she was finally sent to the ER”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant ongoing safety concerns with families frequently filing complaints - nearly half of all deficiencies come from family reports. The most persistent problems involve accident prevention and safety hazards, care planning failures, and infection control lapses. While the facility corrects issues when cited, the same safety and care planning deficiencies keep recurring across multiple surveys, indicating systemic problems that may put residents at continued risk.
Mar 24, 2026Complaint2
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 27, 2026Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Feb 20, 2026Routine26
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Feb 3, 2026Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Jan 6, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Nov 18, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Federal Penalties
Payment Denial
May 14, 2025
4-day denial
Fine
May 31, 2024
$68,445
Fine
Nov 28, 2023
$116,544
Ownership & Operations
Who Operates This Facility
Kei-Ai Los Angeles Healthcare Center
for profit
Chain Affiliation
Aspen Skilled Healthcare
35 facilities nationwide
Chain avg rating: 3.5/5 · Rank 33 of 34 (Worst)
Ownership & Management
Owners
Alal LLC
Owner · Organization
Jacaranda Healthcare Group LLC
Owner (parent company) · Organization
Bradshaw, Peter
Owner (parent company)
Elsner, Eric
Owner (parent company)
Kirkwood, Jared
Owner (parent company)
Orgill, Craig
Owner (parent company)
Parti, Rajesh
Owner (parent company)
Parti, Shruty
Owner (parent company)
Paxman, Marcus
Owner (parent company)
Bradshaw, Jeffrey
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
91 reviews from families & visitors
Official Website
Visit keiai-la.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Pih Health Good Samaritan Hospital D/p Snf
3.7 miNursing Home · Los Angeles, CA
College Vista Post-Acute
4.1 miNursing Home · Los Angeles, CA
Virgil Rehabilitation & Skilled Nursing Center
4.6 miNursing Home · Los Angeles, CA
Del Mar Convalescent Hospital
6.0 miNursing Home · Rosemead, CA
Maywood Skilled Nursing & Wellness Centre
6.0 miNursing Home · Maywood, CA
Palazzo Post Acute
6.1 miNursing Home · Los Angeles, CA